Discount Tire shenanigans...

[IdowaJeeper]

On October 8th, I bought a new 2024 Jeep Sport S 4xe and negotiated a dealer-installed 2" Mopar lift so I could run 35" tires and be covered by the warranty.

On October 9th, I went online to Discount Tire and ordered a set of four wheels and tires for the Jeep...

I'm told the wheels may take longer to arrive, but no big deal. I have to wait until the dealer gets in the new lift kit and installs it on my Jeep.

A couple of days ago, I realize that I only ordered 4 wheels and tires and need to add a 5th wheel and tire combo for the spare tire carrier.

I go online and they said the wheel I wanted wasn't available. I called the local shop and no answer, so I called customer service and said I just needed to add one more wheel and one more tire to my original order. Customer service said I needed to contact the local shop. I said I tried and no one would answer. They put me on hold while they tried and said they left a message for them to call me back.

I heard back from the local shop the next day. Caleb said that he got the message from Customer Service and said that they had a problem with my order.

Caleb said that the wheels I ordered were a -38mm offset and would not work on my Jeep, so they canceled them and ordered new rims with a -12 offset.

What??

I responded that the rims I ordered on the Discount Tire website stated that they were a 0 offset. Caleb claimed they weren't. Since I was at work and couldn't look up anything, I took him at his word. Big mistake. He told me that he canceled my original order and added 5 new wheels and tires. The new tires were the same, but the new rims would be in -12 offset. I said that was fine.

So, I get home from work and go to the Discount Tire website and log in to review my order. The new wheels are $250 each instead of $200 and have an item # of 146551 instead of the original 147648.

That part # does not show up anywhere on the Discount Tire site or the Dirty Life site.

So far, I have been charged an additional $250 for a rim that is not the offset I wanted and does not appear to exist online.

I called Discount Tire's 800 number for help since the local store is closed. I get a nice but confused gal who puts me on hold for several minutes and then comes back and says she sees why I'm concerned, but can't access the local store's order info to explain what happened.

She tells me to call the local store and ask Caleb what happened.

UPDATE: Got it all sorted out and the issue was when I wanted to add the 5th tire and wheel, the computer system had updated the item #'s and prices, which is why Caleb thought I ordered -38 offset and why they were $50 more.


I finally was able to contact the local store and Sal stepped in and got it all straightened out.

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[cnapierala]

Bummer. Customer service is non existant these days. Sorry, hope you get it sorted.

 

[Fonzilla85]

Maybe @Discount Tire can help you out.

 

[Terrymo]

Maybe @Discount Tire can help you out.

There’s a novel idea. You mean like instead of venting your side of the story to random strangers on a forum, you actually hold the business accountable?

 

[2nd 392]

The forum DT rep did a good job and was very helpful to me, including with my local manager, and his direct phone # , Certainly give it a shot.

BTW- 35/12.50’s with -1mm the tread is about even with XR extensions, 12mm is ~ 1/2” of more poke.

 

[NWJeepr]

Sounds like you just need to call the store when they’re open and talk to them and have them explain what’s going on?

This one might be worth letting them help or sort it out for real before blowing up at them online publicly.

 

["D"]

Don't trust them! Those 20 somethings know nothing. My sister went for an air check and the kid told her the "lug nuts were swollen" and she needed new tires because they were 5 years old.

 

[Ratbert]

Maybe @Discount Tire can help you out.

Unfortunately they've scaled back their direct involvement on the forums: https://www.jlwranglerforums.com/forum/threads/new-support-option.132082/. They list a support number, but no clue if it's anything other than the standard one.

 

[The Last Cowboy]

Cancel your order and go to a longtime established local shop.

 

[IdowaJeeper]

There’s a novel idea. You mean like instead of venting your side of the story to random strangers on a forum, you actually hold the business accountable?

Was that really necessary? I apologize if I offended your sensibilities, but I find it helpful to type out all of the issues and facts and share them to people who also have experience ordering wheels and tires for feedback.

I know there are oftentimes reps of certain companies browsing the forums who may be able to step in and help out.

So maybe you should just scroll on by rather than make passive aggressive comments.

 

[Terrymo]

Was that really necessary? I apologize if I offended your sensibilities, but I find it helpful to type out all of the issues and facts and share them to people who also have experience ordering wheels and tires for feedback.

I know there are oftentimes reps of certain companies browsing the forums who may be able to step in and help out.

So maybe you should just scroll on by rather than make passive aggressive comments.

Nope no sensibilities offended. It’s just weird to me when people seek sympathy or agreement from strangers on a forum rather than directly dealing with the people involved.

 

[aldo98229]

I have had very good experiences with Discount Tire consistently over the years, here in WA as in CA.

My suggestion is cancel your order and do the entire thing in person at the store closest to you. My hunch is the online part is to blame.

Good luck.

 

[autotragic]

I'd cancel the whole order with them and go through other channels. What nonsense that a local shop can cancel an order you placed online and replace it at higher cost without permission. No way in hell I'd put up with that.

 

[WI_Sarge]

I didnt realize they merged with tire rack. Ive heard nothing but good things about discount tire and their service (at the actual shops). Id cancel everything and start over fresh whether with them or somewhere else.

 

[azwjowner]

Don't trust them! Those 20 somethings know nothing. My sister went for an air check and the kid told her the "lug nuts were swollen" and she needed new tires because they were 5 years old.

Dude, the last time you posted this in August about ten of us explained how in fact the Jeep lug nuts do swell (including me sharing my personal experience having that happen): https://www.jlwranglerforums.com/forum/threads/new-lug-nuts-needed.135166/post-2820228

Then you never even replied.

Not sure what your problem is, but quit reposting and cluttering another thread. Take your vendetta against DT elsewhere.

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