Dealer Service Issue

[Sazabi19]

He has a 4xe. So I’m assuming a lot of those miles weren’t put in with the engine running but under electric only power. I doubt he has 12,000 miles on the gas motor. He never stated the gas motor miles, engine hours or how many months since the oil was changed.

there is a time stipulation in there of 10 months. Great that he didn't run the engine but the oil still has a shelf life inside there. My engine also tells me I get better fuel economy than I do sometimes, so I don't always trust the internals telling me what's what.

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[Sazabi19]

Only 4xe and 392 owners specify their engine instead of saying "my Jeep."

To be fair the 4xe is different even on Jeep's site, you won't find it with the Wranglers.

 

[wranglerbro]

I would say that it is good to hear that I'm not the only one with this issue, but that seems pretty rude since this situation sucks.

My dealer said they'd never had this issue before, and that they have run these updates on lots of 4xe's. They even said that they successfully ran one on another 4xe that same morning.

Last night I read in my loaner contract that I can only drive within 100 miles of the dealership, so I guess I'm going to have to rent a car for my trip later this month.

What’s rude?

 

[Sazabi19]

What’s rude?

That he'd like to say it's nice not being the only one...

 

[falcon241073]

there is a time stipulation in there of 10 months. Great that he didn't run the engine but the oil still has a shelf life inside there. My engine also tells me I get better fuel economy than I do sometimes, so I don't always trust the internals telling me what's what.

I’m never said anything about what the computer told him. But ok…

My statement stands.

 

[Sazabi19]

I’m never said anything about what the computer told him. But ok…

My statement stands.

You're correct that he never stated it was his first oil change, though many of us I think have gone to that conclusion. Provided it's not his first, then he's probably fine. If it is his first, that's where all of our statements are coming from.

 

[falcon241073]

You're correct that he never stated it was his first oil change, though many of us I think have gone to that conclusion. Provided it's not his first, then he's probably fine. If it is his first, that's where all of our statements are coming from.

I keep getting told crap about dealers voiding his warranty because it’s 12,00 miles. The owners manual info. Etc etc. I don’t remember anything in the manual or maintenance schedule about the first oil change being any earlier than 10,000 miles on the actual gas engine. We can argue all day about what the odometer reads and actual miles on the gas engine and whether someone’s crappy dealer would try to void the warranty vs someone else’s hood dealer not voiding it. We can also argue when the first oil change should be done vs when Jeep says it’s ok. None of that is relevant to my original post and what I said. It’s just reading assumptions into my statement to fit it to someone else’s opinions.

 

[falcon241073]

Does he have a gasoline or Diesel engine? Then the 10,000 mi applies regardless of what mileage was accumulated under electric only power, according to the manual. This is something very easy for the dealer to point to down the road to deny warranty service.

Umm he had a 2.0 gas engine. Because he has a 4xe. Lol. My statement stands. But read into it what you want so it fits your opinion. ??‍

 

[wranglerbro]

That he'd like to say it's nice not being the only one...

Ha, coffee hadn’t kicked in yet. . TY

 

[Sazabi19]

I keep getting told crap about dealers voiding his warranty because it’s 12,00 miles. The owners manual info. Etc etc. I don’t remember anything in the manual or maintenance schedule about the first oil change being any earlier than 10,000 miles on the actual gas engine. We can argue all day about what the odometer reads and actual miles on the gas engine and whether someone’s crappy dealer would try to void the warranty vs someone else’s hood dealer not voiding it. We can also argue when the first oil change should be done vs when Jeep says it’s ok. None of that is relevant to my original post and what I said. It’s just reading assumptions into my statement to fit it to someone else’s opinions.

You seem cranky, everything alright?

 

[Strommen95]

The 4xe designation was pretty integral to my concern. I never had any concern taking my prior Jeeps to JiffyLube, but because this one is a 4xe, I thought maybe there was some risk.

Also, your signature says "2019 JLU Sport S Mojito!". Why doesn't it just say "my Jeep"?

An oil change is an oil change. You pointed it out as a subtle brag, which is kind of pathetic.

A signature or username is identifying information, why would I say my Jeep? Should I just say “my Jeep” in my selling advertisement? Thanks for confirming the douche 4XE stereotype.

 

[Sazabi19]

An oil change is an oil change. You pointed it out as a subtle brag, which is kind of pathetic.

A signature or username is identifying information, why would I say my Jeep? Should I just say “my Jeep” in my selling advertisement? Thanks for confirming the douche 4XE stereotype.

How'd you get the color in your signature, that's awesome. I wanna do that for Gobi... and Gator on the JT site :D

 

[John VonJeep]

Wow, this thread has really devolved. Arguing about the OP’s oil change interval is completely irrelevant here.

The dude’s Jeep is bricked and his EV battery is apparently ruined — all from a software update at the dealer.

Whatever you think about the oil change, that’s just horrible.

 

[Strommen95]

How'd you get the color in your signature, that's awesome. I wanna do that for Gobi... and Gator on the JT site :D

I’m on mobile so can’t explain exactly but there’s a color option somewhere. I just used that and bold font too.

 

[JABCAT]

Umm he had a 2.0 gas engine. Because he has a 4xe. Lol. My statement stands. But read into it what you want so it fits your opinion. ??‍

It’s not my opinion, it’s clearly stated in the owner’s manual, making it factual information. If you choose not to follow it, good for you.

Re: arguing over the OP’s oil change, he indicated that the vehicle tells you when to change the oil, which in his case was at 12k mi. It clearly states in the owner’s manual,”under no circumstances should the oil change interval exceed 10k mi”. It doesn’t say if you have a 4xe electric miles don’t count.

As discussed in many other threads on this forum and others, Jeep dealerships are notorious for trying to void warranty claims. One of the easiest ways for them to do this is if the owner doesn’t follow the outlined maintenance schedule.

The oil change in this instance didn’t cause the OP’s problem, but not following the maintenance schedule in the future could lead to the OP experiencing difficulty with dealership service departments.

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