Creaking front passenger seat while seated

[ITSTHEWIFES]

3 inch long down to bare steel, about 1/4 wide. Yes, hit the plastic too. Total animal, no brains.

Oh boy that's brutal

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[Cheff]

Not thrilled to be joining this club, but here I am. 2019 JL Moab with 2K miles and seat rattle/creak is very pronounced when someone sitting in the front passenger seat; especially around turns. Have an appointment with dealer service on Wednesday so we’ll see what happens.

@JeepCares I sent you a private message with the details. Help escalating with the dealer is appreciated.

 

[Kevin Mojito]

@JeepCares I sent you a private message with the details. Help escalating with the dealer is appreciated.

Good call. I know they helped. It took 2 weeks to get my rail in. They had 2 other JL's waiting a month longer then mine.

 

[Cheff]

Not thrilled to be joining this club, but here I am. 2019 JL Moab with 2K miles and seat rattle/creak is very pronounced when someone sitting in the front passenger seat; especially around turns. Have an appointment with dealer service on Wednesday so we’ll see what happens.

@JeepCares I sent you a private message with the details. Help escalating with the dealer is appreciated.

Update: @JeepCares was super responsive. They PM’d me, I gave more info then they reached out by phone to let me know they opened a case and would sync with the dealer. Took my Wrangler in this morning and they had all of the notes in their system from @JeepCares (impressed with the coordination). In addition to doing a software update on the instrument cluster (was unaware there was an update available) they told me that I need a new seat back that they are ordering. My seat issue isn’t resolved quite yet, but I am impressed with the customer service provided so far by both @JeepCares and the dealer.

 

[JerseyJLUnlimited]

Two months old, in the same boat. I guess I'll hold off a few weeks before inquiring with the dealer.

 

[Kevin Mojito]

3 inch long down to bare steel, about 1/4 wide. Yes, hit the plastic too. Total animal, no brains.

Update: Back from the paint shop, all better now happy again.

 

[JeepCares]

Two months old, in the same boat. I guess I'll hold off a few weeks before inquiring with the dealer.

Hi JerseyJLUnlimited,
We certainly understand why this may be frustrating. When you have the opportunity to have this addressed your dealer, please send our team a private message as we would be happy to get you connected with a case specialist to add additional assistance to this process!
Alex
Jeep Social Care Specialist

 

[Mane]

Just an update, I did pop the seat out and apply a bit of grease to the tube that mounts the back of the seat to the bottom on the center console side. It largely masks the sound, but I'm sure is temporary at best. There's obviously something still wrong that would cause this to happen so I do still plan to take this to the dealer to have it corrected properly, and when I do so I'll keep you posted.

 

[MyJlU]

Has anyone taken picture as to where to apply the said grease? My passenger seat does this and drives me crazy, I'm going to the dealer next week for other issues and will bring it up then.

 

[Mane]

Has anyone taken picture as to where to apply the said grease? My passenger seat does this and drives me crazy, I'm going to the dealer next week for other issues and will bring it up then.

Sorry, I didn't think to. If you unbolt the seat and take off the plastic hinge cover towards the inside side of the seat, you can't miss it. It's a tube basically that flanges at the edges over the pivot plate for the two halves of the seat. If you pack some wheel grease around it, it doesn't seem like it will make a difference, but it does make the sound tolerable.

 

[Tarch5280]

I’d like to add my 2019 JLUR to the problem candidates for the seat issue. Literally took delivery two weeks ago and didn’t notice it until I put a passenger in over 150lbs. It’s a solid popping noise every time there’s a right or left turn. Easily replicated when shifting your weight side to side. Headed to the dealer Tuesday since they lost one of my key fobs back when it was in the showroom. Will hopefully be able to get in line for a solution then.

 

[Jeephairchick]

I am glad I found this post because I am having the same problem...have for months and I thought it was just the bolts were loose...I guess I will need to get into dealership soon. It is just frustrating because around my area you have to wait a while for an appointment.. would be nice to have issue expedited @JeepCares

 

[JeepCares]

I’d like to add my 2019 JLUR to the problem candidates for the seat issue. Literally took delivery two weeks ago and didn’t notice it until I put a passenger in over 150lbs. It’s a solid popping noise every time there’s a right or left turn. Easily replicated when shifting your weight side to side. Headed to the dealer Tuesday since they lost one of my key fobs back when it was in the showroom. Will hopefully be able to get in line for a solution then.

I am glad I found this post because I am having the same problem...have for months and I thought it was just the bolts were loose...I guess I will need to get into dealership soon. It is just frustrating because around my area you have to wait a while for an appointment.. would be nice to have issue expedited @JeepCares

Hi Tarch5280 and Jeephairchick,
We are sorry to hear you have been experiencing this concern. If you would like an additional layer of assistance while working with your dealership, please send us a private message with more information!
Jenn
Jeep Social Care Specialist

 

[USMCBK1]

Hi Tarch5280 and Jeephairchick,
We are sorry to hear you have been experiencing this concern. If you would like an additional layer of assistance while working with your dealership, please send us a private message with more information!
Jenn
Jeep Social Care Specialist

I’m also in the passenger seat noise club.. I’ve be hesitant to bring it to the dealer , they basically dismiss everything I bring it in for.. and also quite concerned that Jeep has numerous problems with actual seats.. how is that not a major safety concern?? @JeepCares anything you can do to help me? especially with the dealership that doesn’t seem to be on board with the whole Jeep cares program??

 

[JeepCares]

I’m also in the passenger seat noise club.. I’ve be hesitant to bring it to the dealer , they basically dismiss everything I bring it in for.. and also quite concerned that Jeep has numerous problems with actual seats.. how is that not a major safety concern?? @JeepCares anything you can do to help me? especially with the dealership that doesn’t seem to be on board with the whole Jeep cares program??

Hi USMCBK1,
We would be happy to get you and your dealer connected with a case specialist to aide in finding a solution to your concern. Feel free to send us a private message!
Alex
Jeep Social Care Specialist

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