Remorseless
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Not to mention things like "I'm too dumb to figure out how to use my infotainment screen" get looped in as a "reliability issue". Which is quite a bit different than what most folks consider to be a reliability issue - things that leave you stranded or cost time and money to fix.Even a blind mouse can find some cheese once in a while.
They might get it right. They may be way off. That's what you expect given their methodology.
Thing is, the responses are from subscribers giving an opinion. And those aren't vetted. Someone who doesn't want to hurt the rating of a brand they heard was good may give a favorable rating when their car had lots of problems. Conversely, Someone frustrated with a brand may exaggerate flaws in their response. Both can heavily skew the results.
Again, if CR vetted the responses or somehow got access to warranty claim data, they could give a much more accurate representation.
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