Click on the JeepCares name next to the post above on the previous page. Click Start Conversation.
Great question! We have the ability to escalate cases on behalf of our customers so that they are assigned a specialist to work alongside their dealer, ensuring that their situation receives the proper level of attention. Our team serves as an additional voice for you, should any questions or concerns arise during the repair process. For example, if you run into part delays, we will do our best to coordinate movement behind-the-scenes and expedite the process. Additionally, if there is ever a lack of communication, our team can personally reach out to your Case Specialist to bridge those communication gaps. Since we work directly with engineering and our brand teams, we develop reports surrounding potential vehicle concerns and pass this information along to the appropriate individuals.
Or having the radio brick itself during an update. I've postponed mine for over a month now. I'm glad jeepcares is involved in this, would be nice if they gave us the ability to not update at all or reverse it if it fails. When my jeep gets out of warranty in 5 months, I'll probably be pretty irked if an update destroys my radio
FWIW, I am out of warranty and my replacement is getting installed at no charge, tomorrow (yay!) UConnect and my dealer were very good to work with.
I don’t think anyone would get pushback. The process was easy, albeit frustrating (especially waiting 4 weeks for a new unit).
To play Devil’s advocate, people don’t flock to the internet to say how much they like something. I have three vehicles from three different companies (Honda, GMC, Jeep). All have fancy touch screen infotainment systems, and each have their bugs and quirks. I like UConnect best of the three… well, except the bricked update part. (The other makers don’t offer any updates at all, though, so…)
