Backup Camera issue

[Djzjeep22]

Still have the lines! I now I have some new phantom proximity alerts - will have to check placement of spare. Maybe the update increased sensor sensitivity.

After the OTA update, Just wanted to report after over a week my lines have not disappeared! Good news!

Not so good news- I am getting proximity phantom alerts that I believe are due to the spare tire positioning. I have noticed on hot days that I get the alerts, but on cooler days I do not get phantom alerts. Perhaps (?) the expansion of the tire during warmer days is just enough to set off the sensors?

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[Odierub]

Crap shoot on every start. No rhyme or reason I can come up with. Dunno, sure Jeep will take care of it soon.

 

[JimmyZ]

After the OTA update, Just wanted to report after over a week my lines have not disappeared! Good news!

Not so good news- I am getting proximity phantom alerts that I believe are due to the spare tire positioning. I have noticed on hot days that I get the alerts, but on cooler days I do not get phantom alerts. Perhaps (?) the expansion of the tire during warmer days is just enough to set off the sensors?

Do you have the factory tires and mount?

 

[Djzjeep22]

Do you have the factory tires and mount?

Yes

 

[JimmyZ]

Yes

That's no bueno, fix one problem and create another

 

[StinggrayRubi77]

I had had the intermittent reverse line starting in the parking lot the day I picked up my 2021 JLUR with 8.7” screen in March . They had my daughter and I there an hour waiting while they tried to reset reboot the computer, update software etc. I dropped it off 2 more times with no success. I live 35 minutes from the dealer and they have picked it up and dropped it off for me and still can’t fix the problem.

They have replaced the head unit, numerous updates, and the antenna wire. Then they replaced the XM antenna wire. Nothing works. They last 2 guys that dropped it off we’re baffled as to why the dealer sent it back to me. I told them to just bring it back., I don’t want it until it’s fixed.
My next step is to tell the dealer to keep it and I will drive a different home and keep it. It has 3,000 miles and problem has been there since delivery with 21 miles. $60K on a Jeep and this happens.

 

[FLjeeper]

I had had the intermittent reverse line starting in the parking lot the day I picked up my 2021 JLUR with 8.7” screen in March . They had my daughter and I there an hour waiting while they tried to reset reboot the computer, update software etc. I dropped it off 2 more times with no success. I live 35 minutes from the dealer and they have picked it up and dropped it off for me and still can’t fix the problem.

They have replaced the head unit, numerous updates, and the antenna wire. Then they replaced the XM antenna wire. Nothing works. They last 2 guys that dropped it off we’re baffled as to why the dealer sent it back to me. I told them to just bring it back., I don’t want it until it’s fixed.
My next step is to tell the dealer to keep it and I will drive a different home and keep it. It has 3,000 miles and problem has been there since delivery with 21 miles. $60K on a Jeep and this happens.

What software version are you running?

 

[StinggrayRubi77]

What software version are you running?

Not sure, I will check it out tonight and report back. I would think that 5 trips to the dealer to fix it they would have the most up to date or correct version. Hopefully Jeep Cares can add me to the list of people who need a fix.

 

[dallastx75206]

My Jeep still has not received the over the air update. Jeepcares didnt offer any help to push my vin # up in line. They just said go to dealer. So crazy

 

[OldGuyNewJeep]

My Jeep still has not received the over the air update. Jeepcares didnt offer any help to push my vin # up in line. They just said go to dealer. So crazy

Go to dealer and explain symptoms. This is the TSB you need:

 

[JustDave]

The phantom alerts can come from several things. I noticed on mine that in certain parts of the driveway that has a slight hump, the alarm goes off. Sometimes I think it's reflecting off of a puddle of water. Get the same alerts with my wife's Yukon.

 

[FLjeeper]

I was on the phone with Uconnect who told me I had to go to the dealer after a failed update. The next day I got another notification to schedule the update, scheduled it, it updated, now I am good to go. I tried and tried to explain to Uconnect what my issue was but they just didn’t understand and kept saying my unit was updated and that my VIN wasn’t showing an update. They have no idea what is going on, how to help, or how to fix it as has been my experience the last 2 times I have spent an hour on the phone with them.

 

[JeepCares]

Hello everyone,

We're sorry to hear about the concerns you're running into while trying to get your software up to date! If you'd ever like an additional layer of support or you'd like us to look into your situation for you, please don't hesitate to let us know!

Courtney
Jeep Cares

 

[StinggrayRubi77]

What software version are you running?

software 21.05.11 is that the latest? It still intermittently has lines. It’s spreading to my f150 now the camera in there has an occasional blue screen in the mirror.

 

[JimmyZ]

software 21.05.11 is that the latest? It still intermittently has lines. It’s spreading to my f150 now the camera in there has an occasional blue screen in the mirror.

Look at my posts and the surrounding ones in this thread about post #228ish. And see if your numbers match up. Since I got the update have not had the backup camera issue once. Still have Bluetooth issues where it won't remember my damn phone... But why would a 50k ride do that in 2021? I'm asking too much

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