B9A recall is available!

[Rollcast]

Please keep us posted. This is exactly what happens to my Jeep. Fifth week and counting.

Sigh...my dealer is garbage. They've been telling me that they've had a case open with Chrysler since last week and have been working with their engineers to solve the issue. I got fed up with lack of meaningful info so I emailed the CEOs of Stellantis and Jeep and asked for escalation. I called Jeep Wave this morning and they were aware of my email and already had their highest level manager assigned. Guess what? My case manager said that my dealer had NOT opened a case, but he had opened one. At this point, it looks like the jackwagons at my dealer have just been using my Jeep for a shop vehicle. I think they've put about 300 miles on it in 9 days.

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[Elessar]

I got an offer for the brand new MY23 Rubicon from the dealer. What do you guys think, should I take the deal or keep waiting…?

 

[Rollcast]

Sigh...my dealer is garbage. They've been telling me that they've had a case open with Chrysler since last week and have been working with their engineers to solve the issue. I got fed up with lack of meaningful info so I emailed the CEOs of Stellantis and Jeep and asked for escalation. I called Jeep Wave this morning and they were aware of my email and already had their highest level manager assigned. Guess what? My case manager said that my dealer had NOT opened a case, but he had opened one. At this point, it looks like the jackwagons at my dealer have just been using my Jeep for a shop vehicle. I think they've put about 300 miles on it in 9 days.

Closing the loop on this: After I got Chrysler involved, my garbage dealer miraculously got the recall process finished practically instantly. I'm fully convinced that they finished the recall on the first day and just kept my Jeep for their weekend vehicle until Chrysler called them.

 

[Elessar]

After nearly two months the dealer called to inform that the car is ready. A new guy came from the holiday and fixed it. I wonder what they have been doing wrong for this whole time…

 

[DuVader]

So I got my Jeep back after about 45 days of waiting for them to get the battery delivered and installed. There are a couple things still lingering that I am not sure if anyone else is dealing with. First of all, when 'other' car companies had these kinds of recalls, they reset the battery warranty to begin anew with the new battery replacement. It appears Jeep/Stelantis isn't doing that with these battery replacements for the 4xe. Second, I was offered a service contract for my woes, only to find out that the contract they gave me specifically excludes the 4xe making the contract mute. Is anyone at all tracking what Jeep/Stelantis might do for us regarding the fact that we all had to basically park our Jeep's 'away' from "anything you care about" as well as not charge them for about five months while they figured out 'what' they were going to do in the first place? And yea - my Jeep was in the dealership not once, but TWICE for the B9A recall, and obviously they never did what needed to be done as the battery ended up being bad and needing to be replaced about a month after the B9A recall testing was supposed completed (for the second time). Anyone? Anyone?

 

[Javikid]

Mine had the battery replaced in April. It's back in for another battery replacement and just sitting there going into a month now.... called them about the situation and they just created a case # .

 

[Jehnbar]

So I got my Jeep back after about 45 days of waiting for them to get the battery delivered and installed. There are a couple things still lingering that I am not sure if anyone else is dealing with. First of all, when 'other' car companies had these kinds of recalls, they reset the battery warranty to begin anew with the new battery replacement. It appears Jeep/Stelantis isn't doing that with these battery replacements for the 4xe. Second, I was offered a service contract for my woes, only to find out that the contract they gave me specifically excludes the 4xe making the contract mute. Is anyone at all tracking what Jeep/Stelantis might do for us regarding the fact that we all had to basically park our Jeep's 'away' from "anything you care about" as well as not charge them for about five months while they figured out 'what' they were going to do in the first place? And yea - my Jeep was in the dealership not once, but TWICE for the B9A recall, and obviously they never did what needed to be done as the battery ended up being bad and needing to be replaced about a month after the B9A recall testing was supposed completed (for the second time). Anyone? Anyone?

I just got my new battery in after being in the shop two weeks. I have a legal letter out to Stellantis demanding a new 8y/100k mile warranty. Giving them until 7/31 to respond before I move forward. Will keep you posted!

 

[alphawolff]

So I got my Jeep back after about 45 days of waiting for them to get the battery delivered and installed. There are a couple things still lingering that I am not sure if anyone else is dealing with. First of all, when 'other' car companies had these kinds of recalls, they reset the battery warranty to begin anew with the new battery replacement. It appears Jeep/Stelantis isn't doing that with these battery replacements for the 4xe. Second, I was offered a service contract for my woes, only to find out that the contract they gave me specifically excludes the 4xe making the contract mute. Is anyone at all tracking what Jeep/Stelantis might do for us regarding the fact that we all had to basically park our Jeep's 'away' from "anything you care about" as well as not charge them for about five months while they figured out 'what' they were going to do in the first place? And yea - my Jeep was in the dealership not once, but TWICE for the B9A recall, and obviously they never did what needed to be done as the battery ended up being bad and needing to be replaced about a month after the B9A recall testing was supposed completed (for the second time). Anyone? Anyone?

First model year of a new dive train. They replaced your $20000 battery, what else would you like them to do? The warranty is already long, a staggering 10yr/150k miles here in California.

If you're this mad just sell it and move on.

 

[graytag]

agree with @alphawolff You had the battery replaced and, even if they don't extend the warranty, you're still covered through the balance of your original plus have something that should last longer- in other words, you further delayed degradation. Sounds like a win to me.

 

[Dabrakeman]

IF your vehicle was in the shop for over a month then ask the Stellantis case manager to cover your monthly payments over that time (if you have any) due to loss of use.

 

[Blf]

wow must be nice :D
I have not noticed any difference on mine. I only drove it a few times since, had to leave for work for a week. As long as it's not worse . I did noticed the put it in two wheel drive which felt word just seeing it, im always in all wheel drive.

Same here a day and a half.

Now for the weirdness, a drive that normally would have sucked down 35-45% battery, only used about 25%.

Anyone noticed better range, I was always at the 20-21 mile range for these city trips.

It's 10C today vs the usual 4C, not sure if that is a factor, I'll fully charge tonight, and I'll know for sure when I do my run tomorrow morning.

At least I don't have to feel like a criminal like I did the last few months charging and parking next to structures, and other vehicles.

That is nice, I had my recall done and it took 7.5 to 8 hours. However, I left the dealership with 100% charge and in 6 miles it was already down to

Same here a day and a half.

Now for the weirdness, a drive that normally would have sucked down 35-45% battery, only used about 25%.

Anyone noticed better range, I was always at the 20-21 mile range for these city trips.

It's 10C today vs the usual 4C, not sure if that is a factor, I'll fully charge tonight, and I'll know for sure when I do my run tomorrow morning.

At least I don't have to feel like a criminal like I did the last few months charging and parking next to structures, and other vehicles.

That is nice, I had my recall done and it took 7.5 to 8 hours. However, I left the dealership with 100% charge and in 6 miles it was 70%

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