Audio system issue - cutting in and out

[JGoodhue]

Well, spoke too soon!!!

Not fixed!!!! I hate this!!!!!

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[JGoodhue]

I ve talked with your company and U connect 5 times in the past month. And the only thing they say is an update might be avail in Jan. 55 grand for a new jeep 3 months ago and 3500 for a life time warranty. Do you think this is an acceptable answer? I ve had better service st mc donalds then from your company.

I completely agree!!!

 

[Nghteyes]

I’m having the same problem too. I got my jeep a week ago and am experiencing the intermittent radio/ speaker cut out in the 8.4” monitor. I will try the reset that was provided in the chat above. But there has to be a solution/ reason that Jeep can find to fix this problem. I live in northern Wisconsin... so this whole radio on the Frits because of the cold is not going to work for me. I have noticed as well that the problem starts when it is cold. I took it into my local dealer where they told me they couldn’t find anything, and maybe it was the battery. @JeepCares please help us all out and solve this problem and share it with your dealers!

Did they respond to you or did you fix it?

 

[Brent]

M

My understanding is they charged and load tested the battery.

As an update, mine has been working since being at the dealer last Monday. I am back to the dealer tomorrow to check and see if there are any codes that have come up, but so far so good.

 

[Nghteyes]

As an update, mine has been working since being at the dealer last Monday. I am back to the dealer tomorrow to check and see if there are any codes that have come up, but so far so good.

Was it an over the air up date? And when did it get to your radio?

 

[VAsahara]

I have been having the same issues with the radio cutting out every few seconds and the parking lines not working on the backup system. After several visits to the dealer they replaced the radio unit on Friday (12/14), today (12/17), same issues! As others have mentioned its intermittent so its more annoying than anything else.

Curious to know if others have noticed if you shut off the engine the radio cutting out stops while running on the aux power? I'm not sure what this says but this happens with mine every time.

Hoping someone with @JeepCares is passing all of this along. I have shared all of this with my dealers service department.

 

[Nghteyes]

I have been having the same issues with the radio cutting out every few seconds and the parking lines not working on the backup system. After several visits to the dealer they replaced the radio unit on Friday (12/14), today (12/17), same issues! As others have mentioned its intermittent so its more annoying than anything else.

Curious to know if others have noticed if you shut off the engine the radio cutting out stops while running on the aux power? I'm not sure what this says but this happens with mine every time.

Hoping someone with @JeepCares is passing all of this along. I have shared all of this with my dealers service department.

They installed a brand new radio, not a refurbished one? And the problem came back? So every new jeep that comes off the line will most likely have this issue?

 

[Brent]

Was it an over the air up date? And when did it get to your radio?

I was at the dealer today, no codes in the system so all appears to be working. The radio/audio system has not cut out since the dealer charged and load tested the battery. Dealer says that as my Jeep sat on the lot for 2 months (was a 9/18 build) the battery really needed to be charged. I'd say that maybe it was not prepped properly, but so far everything works, not sure about an over the air update.

 

[JeepCares]

I have been having the same issues with the radio cutting out every few seconds and the parking lines not working on the backup system. After several visits to the dealer they replaced the radio unit on Friday (12/14), today (12/17), same issues! As others have mentioned its intermittent so its more annoying than anything else.

Curious to know if others have noticed if you shut off the engine the radio cutting out stops while running on the aux power? I'm not sure what this says but this happens with mine every time.

Hoping someone with @JeepCares is passing all of this along. I have shared all of this with my dealers service department.

Hi @VAsahara,

We are sorry to hear this has happened and your concern is not resolved! Please send us a private message with your VIN and mileage so that we can document this on your behalf.

Darlene
Jeep Social Care Specialist

 

[RIC3BOY]

I was at the dealer today, no codes in the system so all appears to be working. The radio/audio system has not cut out since the dealer charged and load tested the battery. Dealer says that as my Jeep sat on the lot for 2 months (was a 9/18 build) the battery really needed to be charged. I'd say that maybe it was not prepped properly, but so far everything works, not sure about an over the air update.

Thanks for the update Brent. Keep us posted on how this goes, this may be our only root cause to chase after at the moment. I'm wondering if connecting a trickle/battery charger (such as a Battery Tender) would resolve the issue.

I've updated my posts in the 5thGenRAM forum as well with this information. My RAM was a July build, and I didn't take possession until mid-September. It probably sat for just as long, causing battery issues.

 

[natedoggg101]

Thanks for the update Brent. Keep us posted on how this goes, this may be our only root cause to chase after at the moment. I'm wondering if connecting a trickle/battery charger (such as a Battery Tender) would resolve the issue.

I've updated my posts in the 5thGenRAM forum as well with this information. My RAM was a July build, and I didn't take possession until mid-September. It probably sat for just as long, causing battery issues.

Don't you drive it for long distance? Because if you drive it on the highway for like an hour or more the battery gets a full charge so I'm not sure how that would be a fix. Especially since the issue comes and goes.

 

[RIC3BOY]

Don't you drive it for long distance? Because if you drive it on the highway for like an hour or more the battery gets a full charge so I'm not sure how that would be a fix. Especially since the issue comes and goes.

Yes I do. Sometimes the issue comes back even after a long drive (thus the battery being fully charged). I'm thinking either the batteries that FCA supplied us aren't up to spec, or they're draining quickly enough to cause this issue.

 

[JGoodhue]

Well,

So some say the radio stops when Aux battery runs system at stop. (My ess is disabled so I need to re-engage and try)

The radio works and starts cutting out after clutch movement thinking back.

When I pulled F97 it worked after putting it back.

So, the best I can tell is it’s with the electrical on F97 circuit or before in the charging/battery setup!

Knowing my start ups, and others working at stop signs, it must be not F97, but the charging system.

Our systems must be sporadically giving low or differing voltage causing UConnect issues. Seems to make sense!

What is the thought here, anyone come to the same hypothesis? If so does anyone know the ESS and charging system well?

Is there relays or voltage regulators that I could replace to potentially fix?

 

[Brent]

Thanks for the update Brent. Keep us posted on how this goes, this may be our only root cause to chase after at the moment. I'm wondering if connecting a trickle/battery charger (such as a Battery Tender) would resolve the issue.

I've updated my posts in the 5thGenRAM forum as well with this information. My RAM was a July build, and I didn't take possession until mid-September. It probably sat for just as long, causing battery issues.

One thing I do (shouldn't have to do on a $50k vehicle) is occasionally look at the voltage indicator on the dash. In stop mode, it can get down to 12.0, but never lower than that. Service manager at the dealership told me that the battery was severely discharged. Charged it and load tested and all ok. Again, all is running smoothly since last Monday 12/10.

 

[Trailhead Girl]

Very interesting... I have an appointment Monday morning... hopefully they can find something as well.

What happened with the appointment?

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