RIC3BOY
Well-Known Member
UPDATE
NOTE - THIS IS FOR A 2019 RAM 1500 - same issue as the JL Wrangler. Reference links below.
Rear back-up camera replaced, as well as recall V61 was also completed. I dropped off the truck at 8:45am, but according to my dash cam, the technicians didn't get to it until 6:00pm that evening. I picked up the truck for 7:00pm. Regardless, the camera was replaced and the V61 recall was addressed. No damage. I understand that dealerships are busy this time of the year (winter tire swaps, etc).
FWIW - I personally purchased the rear back-up camera out of pocket. This was the only way to avoid the whole "diagnosing" stage, as the technicians were not able to previously diagnose it (it was in 2-3 times before). When I spoke to the Service Manager regarding my issues, I asked him if he could perform the replacement labour free-of-charge, and he obliged.
When I picked-up the truck in the evening, I spoke with the Service Advisor and the Technician. A few notes:
1. They were not able to replicate the issue. Although when I dropped off the truck that morning, I was experiencing the issue (audio cutting in/out, no rear back-up camera guidelines, etc). When I listened to the dash cam audio when the Technician got to my truck, it appeared that the issue wasn't happening, so it would be impossible to replicate since the truck would need to sit for at least another 30mins turned off, and even then that would only be a chance for it to happen again (weather dependent).
2. All dealerships are privately owned. They only sell and maintain the vehicles. Therefore, they only perform repairs based on what FCA engineers advise. If they cannot diagnose the issue on their own, they look to FCA. If FCA doesn't know, then they don't know. Simple as that.
3. Note every issue, every single time you bring your vehicle in for service. This puts a note on their files, which they officially have to report to FCA for unresolved issues. They say eventually issues get resolved, but it takes time based on volume and urgency. This also puts a record on your profile with the dealership, for when your vehicle is out of warranty and the issue is still there, they have records to fall-back on so they can perform retro-warranty fixes.
4. Any warranty repairs that involve replacing parts, needs to be verified by the dealership with FCA. This is because FCA requires that the part be sent back to them for diagnosing. If the part is not faulty, the dealership gets charged for the part. This presents a few issues, where the dealership will be very critical about diagnosing issues. If they are incorrect with their diagnosis, they will eventually pay for the replacement part. This is the EXACT reason why I decided to purchase the camera myself. It forces the replacement (regardless if you pay for the labour).
Regarding the rear back-up camera, it was as I suspected - there was a hardware part number change. When I did my research for the replacement part number, I found that #68414414AA replaced #68322864AF. I found this odd, considering my truck is a 2019, and there was a revision in the middle of the year. Here's a link for reference: https://www.moparamerica.com/oem-parts/mopar-rear-camera-68414414aa
This is the original camera (I kept it since I purchased the replacement, I own this. This is not to be sent back to FCA). Note the hardware part number (#68322864AF)
This is the replacement part number.
As most of you can tell, I am obsessed with this issue. I've never been so upset on a new vehicle purchase, yet when the truck works, I love it. Its a love-hate relationship for sure. Will advise in the coming days if the issue returns. Fingers crossed.
Reference Links:
https://5thgenrams.com/community/th...mittent-pauses-in-audio-for-all-sources.3822/
https://5thgenrams.com/community/th...mittent-pauses-in-audio-for-all-sources.3975/
https://www.jlwranglerforums.com/forum/threads/audio-cutting-in-and-out.16942/
https://www.jlwranglerforums.com/forum/threads/audio-system-issue-cutting-in-and-out.16947/
NOTE - THIS IS FOR A 2019 RAM 1500 - same issue as the JL Wrangler. Reference links below.
Rear back-up camera replaced, as well as recall V61 was also completed. I dropped off the truck at 8:45am, but according to my dash cam, the technicians didn't get to it until 6:00pm that evening. I picked up the truck for 7:00pm. Regardless, the camera was replaced and the V61 recall was addressed. No damage. I understand that dealerships are busy this time of the year (winter tire swaps, etc).
FWIW - I personally purchased the rear back-up camera out of pocket. This was the only way to avoid the whole "diagnosing" stage, as the technicians were not able to previously diagnose it (it was in 2-3 times before). When I spoke to the Service Manager regarding my issues, I asked him if he could perform the replacement labour free-of-charge, and he obliged.
When I picked-up the truck in the evening, I spoke with the Service Advisor and the Technician. A few notes:
1. They were not able to replicate the issue. Although when I dropped off the truck that morning, I was experiencing the issue (audio cutting in/out, no rear back-up camera guidelines, etc). When I listened to the dash cam audio when the Technician got to my truck, it appeared that the issue wasn't happening, so it would be impossible to replicate since the truck would need to sit for at least another 30mins turned off, and even then that would only be a chance for it to happen again (weather dependent).
2. All dealerships are privately owned. They only sell and maintain the vehicles. Therefore, they only perform repairs based on what FCA engineers advise. If they cannot diagnose the issue on their own, they look to FCA. If FCA doesn't know, then they don't know. Simple as that.
3. Note every issue, every single time you bring your vehicle in for service. This puts a note on their files, which they officially have to report to FCA for unresolved issues. They say eventually issues get resolved, but it takes time based on volume and urgency. This also puts a record on your profile with the dealership, for when your vehicle is out of warranty and the issue is still there, they have records to fall-back on so they can perform retro-warranty fixes.
4. Any warranty repairs that involve replacing parts, needs to be verified by the dealership with FCA. This is because FCA requires that the part be sent back to them for diagnosing. If the part is not faulty, the dealership gets charged for the part. This presents a few issues, where the dealership will be very critical about diagnosing issues. If they are incorrect with their diagnosis, they will eventually pay for the replacement part. This is the EXACT reason why I decided to purchase the camera myself. It forces the replacement (regardless if you pay for the labour).
Regarding the rear back-up camera, it was as I suspected - there was a hardware part number change. When I did my research for the replacement part number, I found that #68414414AA replaced #68322864AF. I found this odd, considering my truck is a 2019, and there was a revision in the middle of the year. Here's a link for reference: https://www.moparamerica.com/oem-parts/mopar-rear-camera-68414414aa
This is the original camera (I kept it since I purchased the replacement, I own this. This is not to be sent back to FCA). Note the hardware part number (#68322864AF)
This is the replacement part number.
######################################################
As most of you can tell, I am obsessed with this issue. I've never been so upset on a new vehicle purchase, yet when the truck works, I love it. Its a love-hate relationship for sure. Will advise in the coming days if the issue returns. Fingers crossed.
Reference Links:
https://5thgenrams.com/community/th...mittent-pauses-in-audio-for-all-sources.3822/
https://5thgenrams.com/community/th...mittent-pauses-in-audio-for-all-sources.3975/
https://www.jlwranglerforums.com/forum/threads/audio-cutting-in-and-out.16942/
https://www.jlwranglerforums.com/forum/threads/audio-system-issue-cutting-in-and-out.16947/
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