Another Jeep 392 Engine failure

[Mdwilmoth]

Hole in the block.
January 27, 2023 at around 9500 miles the engine died just going down the high way. After 11 days sitting in the lot the dealer looked at it and diagnosed a blown engine. I crawled under it and took a picture of the hole. I am not a mechanic.
4 days later the Warranty Department wanted me to provide receipts for all the oil changes. At this time I have owned it 6 months and 3200 miles. I tracked that info down from another dealer and sent that in. So far I am on day 19 and counting.
I received a response email from Jeep Customer Care after 9 days to check if it had been looked at. And a case number. No other information. So far that's it.
Tired of walking to work. Can't wait to get it back
I guess I need to type @JeepCares to get noticed.

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[AcesandEights]

Another? How many 392s have you had fail? ?

 

[Mdwilmoth]

Just this one. I don’t think I’ve posted here before about it. Sorry if I did.

 

[AcesandEights]

Your thread title said "Another", that's all.

 

[Antonio]

I think he means cause there are a few other threads like it…. https://www.jlwranglerforums.com/forum/threads/392-engine-failure.108648/

But I’ve only recently read a few of these bout the 392 engine

 

[Mdwilmoth]

I think he means cause there are a few other threads like it…. https://www.jlwranglerforums.com/forum/threads/392-engine-failure.108648/

But I’ve only recently read a few of these bout the 392 engine

Once you start looking for them, you will find them.

 

[GrayHawk20]

Your thread title said "Another", that's all.

There is another thread from a different member called 392 Engine Fail.

 

[jromanmd]

Wait, so if I understand this correctly, why are you NOT being provided a loaner. I could have sworn part of the JEEP Cares Warranty includes basic loaner for extended repairs.

At the very least you should be in there demanding some sort of loaner or rental to compensate. You are basically making payments on a Jeep sitting in the lot and walking to work? Can you call your Auto Insurance and see if they can help provide a loaner?

C'mon people. Stand up for yourselves here. This is why the dealers get away with this. If every person demanded proper service, maybe it wouldn't be so hard.

 

[Rustynail11]

with only 9500 miles the rig is still covered under factory warranty which should include a loaner, if the dealer has any. When I took my rig in for warranty work about 5 months ago all the loaners were in use so they didn't have one to give me. I would call Jeep cares and see if they will cover a rental, they offered to do so for me

 

[23xr392]

Any updates?

 

[Mdwilmoth]

Yes! I received an email yesterday from the dealer. The warranty will cover the engine. Parts ordered. Parts should be in next week. I still have not talked to my Customer Care person. He never answers his phone.

 

[23xr392]

Good deal. Glad to hear you won’t be waiting too long on parts.

 

[Eddiechi]

Who is your dealer, have they mentioned anything about loaner? Anytime mine was at Dealer they gave me a loaner - my 2020 was at dealer for weeks on multiple occasions to replace head unit 3 times during parts shortage and they had loaner. - Orig from Monee

 

[Mdwilmoth]

Dealer said they can put me on a list for a rental. Best he could do.
Zeigler CDJR in Downers Grove IL

 

[mini2nut]

Escalate your rental demand. Not providing you a rental is not an option after spending $80k on their product.

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