Whining about Whining

[Rubi]

I don’t think of myself as a zen person, more of a practical person. In fact, you may be the first person to call me that. :cwl: I wasn’t shaming you or anyone else, so I can’t help you with your perspective on that. I don’t see the point in becoming upset of a situation I cannot change. That’s it. Should the roll out have been handled differently-yes. You made many valid points, but my point is...it changes nothing. Getting fired up at FCA isn’t going to make them change the process, it’s only going to keep you fired up. Maybe you like being fired up, I dunno. That is zen POV.

I’m hoping this whining thread will get to the right people at FCA. How about the ask a dealer thread guy, are you relaying our gripes, don’t you have a direct connection to the FCA powers that be?

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[ThirtyOne]

I’m hoping this whining thread will get to the right people at FCA. How about the ask a dealer thread guy, are you relaying our gripes, don’t you have a direct connection to the FCA powers that be?

I can't tell if you are serious or not.

 

[Nate]

I’m hoping this whining thread will get to the right people at FCA. How about the ask a dealer thread guy, are you relaying our gripes, don’t you have a direct connection to the FCA powers that be?

Yes he can if and when a FCA representative comes by or if and when the representative answers his email, but do you think there is any field representative that already isn’t aware of the issues going on?

This thread wasn’t created to serve as a communication with FCA or it would have been titled as such..

 

[Nate]

I can't tell if you are serious or not.

 

[OnlyOne]

Sounds like a bunch of crayon eating, whiny, twat waffles!

 

[Smarrtazz]

I can't tell if you are serious or not.

 

[Matthew/E36]

My dealings with Jeep/FCA pre-purchase have met my expectations. The sign/drive is always the part that can get off IMO, so will see how that rolls out soon I hope!

I'm quick to call out something that was advertised, or contracted. I sent a short polite IM about the ORP to jeepcares about a week after the confusion and did get a reply thereafter with a clear response. I wasn't losing sleep over it. Some others have had specific odd problems which seem fairly unfortunate and I hope they get resolution, but I don't need to piggy back on those.

I'd love more tracking info, but that was never promised or written anywhere. My dealer has done what he said and updates on status change and replies to my email within the day. His updates and information have been pretty accurate to date though. JeepChat doesn't offer a lot, but there's no claim it really does, but I have started pinging them once/week now that I'm in KZ. I'm sure FAC in general realizes people would like more tracking info. They just don't have a "track your factory order status" claims that I have seen.

Everyone has different experience and it is fairly irrelevant to buying a JLU from FCA. The $1-2 billion dollar construction projects I get in typically have liquidated damages. So yes, they do hit those dates (or negotiate and pay to change the contract)! LOL, I don't have much in writing in terms of delivery guarantees, but I did ask the dealer to add another 2k miles on my trade in case it slipped. If I push that then I'll have to talk to them.

Anyhoo, hate buying vehicles, so hope it comes before I think I made a mistake!

 

[Rubi]

Yes he can if and when a FCA representative comes by or if and when the representative answers his email, but do you think there is any field representative that already isn’t aware of the issues going on?

This thread wasn’t created to serve as a communication with FCA or it would have been titled as such..

I honestly do not know if reps are hearing about this. From my perspective I’m not griping to my dealer. The last time I spoke with a rep he knew very little about all of these issues.

My salesperson told me this forum is very much unknown. From what I know about the reps interacting with my dealer; they are just as much in the dark. Everything else I know puts this forum as a very small minority in the overall scheme of this entire Jeep rollout.

JeepCares is on here, but from we’ve read of their incorrect and vague responses; FCA doesn’t care or doesn’t deem us to be a large enough bitching group.

 

[Joltes]

I agree that too many of these threads have gotten way off topic by members complaining about the same things. Hell, even this one. Wait... Is this the Sting-Gray thread, or the 2dr thread?

FCA doesn’t care or doesn’t deem us to be a large enough bitching group.

Why are you doing so much bitching then?

 

[Nate]

My dealings with Jeep/FCA pre-purchase have met my expectations. The sign/drive is always the part that can get off IMO, so will see how that rolls out soon I hope!

I'm quick to call out something that was advertised, or contracted. I sent a short polite IM about the ORP to jeepcares about a week after the confusion and did get a reply thereafter with a clear response. I wasn't losing sleep over it. Some others have had specific odd problems which seem fairly unfortunate and I hope they get resolution, but I don't need to piggy back on those.

I'd love more tracking info, but that was never promised or written anywhere. My dealer has done what he said and updates on status change and replies to my email within the day. His updates and information have been pretty accurate to date though. JeepChat doesn't offer a lot, but there's no claim it really does, but I have started pinging them once/week now that I'm in KZ. I'm sure FAC in general realizes people would like more tracking info. They just don't have a "track your factory order status" claims that I have seen.

Everyone has different experience and it is fairly irrelevant to buying a JLU from FCA. The $1-2 billion dollar construction projects I get in typically have liquidated damages. So yes, they do hit those dates (or negotiate and pay to change the contract)! LOL, I don't have much in writing in terms of delivery guarantees, but I did ask the dealer to add another 2k miles on my trade in case it slipped. If I push that then I'll have to talk to them.

Anyhoo, hate buying vehicles, so hope it comes before I think I made a mistake!

And those are realistic expectations as far as I can see.

I honestly do not know if reps are hearing about this. From my perspective I’m not griping to my dealer. The last time I spoke with a rep he knew very little about all of these issues.

My salesperson told me this forum is very much unknown. From what I know about the reps interacting with my dealer; they are just as much in the dark. Everything else I know puts this forum as a very small minority in the overall scheme of this entire Jeep rollout.

JeepCares is on here, but from we’ve read of their incorrect and vague responses; FCA doesn’t care or doesn’t deem us to be a large enough bitching group.

So if this forum is “very much unknown” how would that make it a good choice to serve as a liaison to FCA for problems? The logic you apply is questionable. And yes JeepCares is here, so it must be known by someone, but JeepsCares is not the proper channel as well.

Not belittling your salesperson, but he really doesn’t sound very informed. Field reps are very much aware of delays and issues. It’s the dealerships responsibility to communicate that. Specifically the service department or it was when long ago when I worked in service. A correct response would have been to get on an “official” media of Jeep or FCA and make a respectful argument as a consumer, not use a private “unknown” forum as proxy.

 

[Rubi]

I agree that too many of these threads have gotten way off topic by members complaining about the same things. Hell, even this one. Wait... Is this the Sting-Gray thread, or the 2dr thread?



Why are you doing so much bitching then?

Can you explain to me which thread is getting off topic? Do you even know what the topic is? Do you even know what the word “topic” means?

 

[Rubi]

And those are realistic expectations as far as I can see.



So if this forum is “very much unknown” how would that make it a good choice to serve as a liaison to FCA for problems? The logic you apply is questionable. And yes JeepCares is here, so it must be known by someone, but JeepsCares is not the proper channel as well.

Not belittling your salesperson, but he really doesn’t sound very informed. Field reps are very much aware of delays and issues. It’s the dealerships responsibility to communicate that. Specifically the service department or it was when long ago when I worked in service. A correct response would have been to get on an “official” media of Jeep or FCA and make a respectful argument as a consumer, not use a private “unknown” forum as proxy.

That’s the reason I’m asking if this forum would make any difference because my salesperson and his associated field reps do not know anything about it. I’m only relaying what I hear firsthand from my salesperson. My salesperson should get his info directly from FCA or his assigned field rep. If this rep doesn’t know anything this would reflect why my salesperson hasn’t been informed.

So that can only mean two things, they don’t know anything about this forum, which I already stated and FCA isn’t communicating anything to my salesperson or his associated field rep.

 

[mwilk012]

I can't see the reason for complaining so much about the timeline issues, but maybe being on a large construction project that is billions of dollars over budget and several years past deadline has numbed me to it. This seems like small potatoes. However, I did have a laughable experience with the jeep chat representative yesterday. I asked if it was intended that the all weather floor mats replace the carpet while costing as much, if not more, than ordering them separately, and that nothing indicates the replacement. The answer I got was "I wouldn't really know anything about an order like that, I'm more here for help after you receive the vehicle."

What? So I should wait until after I receive the vehicle, without carpeted mats, to tell them that they are removing pieces of the vehicle that we paid for?

 

[Nate]

That’s the reason I’m asking if this forum would make any difference because my salesperson and his associated field reps do not know anything about it. I’m only relaying what I hear firsthand from my salesperson. My salesperson should get his info directly from FCA or his assigned field rep. If this rep doesn’t know anything this would reflect why my salesperson hasn’t been informed.

So that can only mean two things, they don’t know anything about this forum, which I already stated and FCA isn’t communicating anything to my salesperson or his associated field rep.

My dealer rep and those I know that are wheeling buddies that work at Jeep dealerships must be the exception to the rule. Even still, the proper channel for consumers would be “official” media such as Facebook and Twitter then you are guaranteed someone will see it. If you want a hot line, go to the service manager.... that person is a walking target and has no issue passing the information along to relieve the work load and gripes.

 

[Smarrtazz]

That’s the reason I’m asking if this forum would make any difference because my salesperson and his associated field reps do not know anything about it. I’m only relaying what I hear firsthand from my salesperson. My salesperson should get his info directly from FCA or his assigned field rep. If this rep doesn’t know anything this would reflect why my salesperson hasn’t been informed.

So that can only mean two things, they don’t know anything about this forum, which I already stated and FCA isn’t communicating anything to my salesperson or his associated field rep.

I’m not sure what you want this forum to do for you and your dealer?

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