Off Road Pages Update Status...

[JeepCares]

@JeepCares - I sent you a PM. I have a JLUR built around June running 17.43.44 and missing offroad pages

Hi ghorman,

We have received your PM and have responded. Thank you for following up with our team.

Darlene
Jeep Social Care Specialist

Sponsored

 

[Neanderthalman]

Hello DBROKL and Neanderthalman,
We would like to look into your situations further to see if there is any opportunity for us to assist. Please send our team a private message, if you have not already, with additional details.
Julie
Jeep Social Care Specialist

PM sent

 

[ghorman]

Hi ghorman,

We have received your PM and have responded. Thank you for following up with our team.

Darlene
Jeep Social Care Specialist

I sent you the information a few days ago. What is the next step?

 

[American Adventurist]

So I’m guessing these “pages” require connection to the matrix since it seems like it waits to download them...

... sure would be nice if there wasn’t that giant lag when turning these on. Seems like it ought to be in the hardware vice some remote download

 

[Stingrey]

So I’m guessing these “pages” require connection to the matrix since it seems like it waits to download them...

... sure would be nice if there wasn’t that giant lag when turning these on. Seems like it ought to be in the hardware vice some remote download

I'm not sure why it takes so long, there's nothing in there besides coordinates and altitude that should be coming from outer space. And even that information should already have been downloaded by the time you open ORP

 

[KeJaCo]

I'm not sure why it takes so long, there's nothing in there besides coordinates and altitude that should be coming from outer space. And even that information should already have been downloaded by the time you open ORP

I don't even have the GPS coordinates in my Off Road Pages

 

[DanW]

Still nothing for me. December build, January delivery, Uconnect working on it (I do feel they are trying hard) and still nothing. I haven't driven it since Sunday, though, so maybe there will be a present waiting for me when I drive it tomorrow.

 

[The Acme Company]

Mine mysteriously re-appeared yesterday.

I was even able to drag the icon from the screen and pin it to the bottom tool bar.

Altitude and coordinate display is intermittent. Let’s see if it disappears again tomorrow like it did 2 days after the original update.

 

[Flyguy81]

Still nothing for me. December build, January delivery, Uconnect working on it (I do feel they are trying hard) and still nothing. I haven't driven it since Sunday, though, so maybe there will be a present waiting for me when I drive it tomorrow.

Took mine in for a oil change. Tech said he spent 2 hrs on the phone with Uconnect, FCA, etc and got nowhere. Told me if I don’t have it by my next oil change they’d open a Star case and call in engineers to force the update. They didn’t have the update on a flash drive or anything either.

 

[Tritonman]

I have yet to receive it as well. Ive done the reset of the radio to see if it would trigger the install but that didnt work.

 

[DanW]

I drove the JL today. Still nothing.

 

[American Adventurist]

I'm not sure why it takes so long, there's nothing in there besides coordinates and altitude that should be coming from outer space. And even that information should already have been downloaded by the time you open ORP

I get the GPS coords, but there is an annoying lag (dot dot dot... please wait) when opening ORP

 

[Stingrey]

My Off Road Pages arrived via OTA software update on Oct 22 and is still working (fingers crossed). FWIW, ORP are also in the Jeeps on the dealer showroom floor...in Canada.
Prior to receiving the software update, I had contacted FCA Canada Customer Care on Oct 17th, to explain the missing ORP as well a a few other minor problems.

I received an email from FCA Canada Customer Care today which reads:

Dear Mr. *********:

Thank you for contacting FCA Canada Customer Care, I apologize for the time it has taken FCA Canada Customer Care to reply to your email.
We are sorry to learn of the concerns experienced with your Uconnect system in your 2018 Jeep Wrangler in regards to the Off-Road Pages.
Regretfully, the Jeep Off-Road Pages is a feature that is only available in the US market at this time. Your interest in the feature for the Canadian market has been documented and will be forwarded to our product development team.

We thank you for taking the time to contact us.

***Please do not use the email reply link to respond. If you should require further assistance, you may contact us by phone at 1-877-230-0563 with your CASE number.***

Sincerely,
Courtney (Ms.)
Customer Care Manager
FCA Canada Customer Care

I will not be informing FCA that I have the ORP. They might send me an update to take it away.
Wait...do they monitor this forum? Did I just let them know?

 

[UN4GTBL]

My Off Road Pages arrived via OTA software update on Oct 22 and is still working (fingers crossed). FWIW, ORP are also in the Jeeps on the dealer showroom floor...in Canada.
Prior to receiving the software update, I had contacted FCA Canada Customer Care on Oct 17th, to explain the missing ORP as well a a few other minor problems.

I received an email from FCA Canada Customer Care today which reads:

Dear Mr. *********:

Thank you for contacting FCA Canada Customer Care, I apologize for the time it has taken FCA Canada Customer Care to reply to your email.
We are sorry to learn of the concerns experienced with your Uconnect system in your 2018 Jeep Wrangler in regards to the Off-Road Pages.
Regretfully, the Jeep Off-Road Pages is a feature that is only available in the US market at this time. Your interest in the feature for the Canadian market has been documented and will be forwarded to our product development team.

We thank you for taking the time to contact us.

***Please do not use the email reply link to respond. If you should require further assistance, you may contact us by phone at 1-877-230-0563 with your CASE number.***

Sincerely,
Courtney (Ms.)
Customer Care Manager
FCA Canada Customer Care

I will not be informing FCA that I have the ORP. They might send me an update to take it away.
Wait...do they monitor this forum? Did I just let them know?

Honestly, Jeep Canada's support has been pathetic.

It took them 2+ weeks to respond to my email when I was having connectivity issues (Sirius Guardian) and they sent me a copy/paste email to go see a dealer.

 

[Jwagon]

He Giveth and He Taketh away...

Sad to see my Offroad Pages app has decided to leave my dashboard. Had it for about 3 weeks then poof, it was gone in an instant. Hey @JeepCares can you help get this loaded back up?

And "Poof" ORP is back! Hope the OTA update is rolling to everyone now!

Sponsored