Dishonest Dealership

[Ratbert]

You might also start asking about the interest that you're due.

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[Old Jeeper]

I thought I would share my recent ongoing issue with my local dealer. In Early FEB I sold my previous JL and cancelled my extended warranty. This allowed me to get a refund of 3k dollars. On March 8 I called the dealer asking if my refund had showed up. They told me it could take 8-9 weeks for them to receive the refund. So Friday I decided to call the company who the extended warranty was purchased through and ask for an explanation why the refund process is so long. They informed me the refund was issued to the dealership on March 4. I go visit the dealership that day but say nothing about talking to the insurance company before i hear what they have to say. Again I get the 8-9 week excuse and that's when i tell them i had already spoke with the insurance company and knew what date they issued the refund to them. He starts trying to make more excuses and now it's clear to me this guy has no idea what's going on and he is the finance manager. So i'm suppose the hear from him next week. We'll see what he says. So, why be so dishonest about something that their customer can verify so Easly? I highly doubt I will ever use this dealer again because I don't feel their trustworthy.

NOTHING unusual. Many businesses have an account where things like this are deposited, its flow thru money. What the dealer wants to do is keep for 30 days ore more if possible. WHY? 30 day money gets credited with %. Dealer could have 100k in flow thru and gets $1000 bucks credited to the account every 30 days.

Not saying it YOUR case, but big dealers do that...

 

[Wylie E. Coyote]

Unfortunately, the same thing happened to me. The insurance company promised that the dealer would refund the money to my car loan account within 45 days, but I have been waiting for half a year and still haven't received it. I don't know what to do. Been to the dealership many times. They were always pushing and pushing.

Letter from a lawyer to claim the refund including interest or small claims court! And mention the dealers name. This should get some answers quickly!

 

[Da Capt]

I thought I would share my recent ongoing issue with my local dealer. In Early FEB I sold my previous JL and cancelled my extended warranty. This allowed me to get a refund of 3k dollars. On March 8 I called the dealer asking if my refund had showed up. They told me it could take 8-9 weeks for them to receive the refund. So Friday I decided to call the company who the extended warranty was purchased through and ask for an explanation why the refund process is so long. They informed me the refund was issued to the dealership on March 4. I go visit the dealership that day but say nothing about talking to the insurance company before i hear what they have to say. Again I get the 8-9 week excuse and that's when i tell them i had already spoke with the insurance company and knew what date they issued the refund to them. He starts trying to make more excuses and now it's clear to me this guy has no idea what's going on and he is the finance manager. So i'm suppose the hear from him next week. We'll see what he says. So, why be so dishonest about something that their customer can verify so Easly? I highly doubt I will ever use this dealer again because I don't feel their trustworthy.

But why does refund have to go to the dealership first? You bought it and it’s under yr name so why can’t the company send u the refund ? Dont get frustrated and forget about it they do that so u give up. Hire a lawyer the 500 bucks it will cost for a letter is worth it compared to the dealers games

 

[KHR Racing]

Letter from a lawyer to claim the refund including interest or small claims court! And mention the dealers name. This should get some answers quickly!

Lawyers are not free.

 

[LARSONEM]

You —> ?
Dealer —> ?

Nough said.

I think you have that backwards.

 

[Koolkarguy]

I thought I would share my recent ongoing issue with my local dealer. In Early FEB I sold my previous JL and cancelled my extended warranty. This allowed me to get a refund of 3k dollars. On March 8 I called the dealer asking if my refund had showed up. They told me it could take 8-9 weeks for them to receive the refund. So Friday I decided to call the company who the extended warranty was purchased through and ask for an explanation why the refund process is so long. They informed me the refund was issued to the dealership on March 4. I go visit the dealership that day but say nothing about talking to the insurance company before i hear what they have to say. Again I get the 8-9 week excuse and that's when i tell them i had already spoke with the insurance company and knew what date they issued the refund to them. He starts trying to make more excuses and now it's clear to me this guy has no idea what's going on and he is the finance manager. So i'm suppose the hear from him next week. We'll see what he says. So, why be so dishonest about something that their customer can verify so Easly? I highly doubt I will ever use this dealer again because I don't feel their trustworthy.

If you get nowhere with the finance guy call ask for the comtroller (finicial control officer) they will know the finance guys in my experience only know how to take money. When I ran new cars stores the finance person had no clue that oerson should of sent you to someone that jnew something

 

[stonejl]

Unfortunately, the same thing happened to me. The insurance company promised that the dealer would refund the money to my car loan account within 45 days, but I have been waiting for half a year and still haven't received it. I don't know what to do. Been to the dealership many times. They were always pushing and pushing.

sue them!! If in California I can help.

 

[autotragic]

I searched for lemon law attorneys, but they only accept repair related issues, not contract issues.

I searched for lemon law attorneys, but they only accept repair related issues, not contract issues.

Why would you search for a lemon law attorney when you don't have a lemon law case?

 

[hilljumper]

Unfortunately, the same thing happened to me. The insurance company promised that the dealer would refund the money to my car loan account within 45 days, but I have been waiting for half a year and still haven't received it. I don't know what to do. Been to the dealership many times. They were always pushing and pushing.

Sue for fraud.

 

[roaniecowpony]

Here's my little experience with my local dealership. To me, this is a case of gouging the customer. Jeep Cares ?

Everytime I need a part, if I like to buy locally. I did this with my GM trucks over the years. With this CDJR Jeep, I've tried several times and felt a strange sensation in my backside. Every part I've bought at this dealership (Scott Robinson in Torrance CA) has been about double of the MSRP (not the discounted online prices), sometimes more.

Here's an example.

 

[BXFXJeep]

Sold a house back in the 90s with the intention of using some of the money partying my way through Central America, money showed up in my back account ok, but the bank had a 30 day hold on it, I went to the branch, and asked WTF, they reluctantly released a tiny chunk of it that day.

To make matters worse being blind drunk in MX using the ATM and an insane balance shows in local currency only adds to the problem.

 

[roaniecowpony]

I am in California. I will ask again tomorrow and come back to you if there is no result.

Small claims court is a great place to recover this. First go to the dealership, and get as many people in management involved by asking to speak to them. Elevate it, etc. Get their names. File the small claims case and name all of them as witnesses. When they are served the summons, with all those names, they'll settle it. Nobody wants to go to court, let alone half the staff.

 

[Wylie E. Coyote]

Lawyers are not free.

True, but maybe an hour investment in a letter would work! I'd sue them myself. Once they get served, a check would be in his hands. Add interest, and time off work to attended to the matter!

 

[roaniecowpony]

True, but maybe an hour investment in a letter would work! I'd sue them myself. Once they get served, a check would be in his hands. Add interest, and time off work to attended to the matter!

If you want compensation above the debt, you gotta go to Superior Court. That means lawyers and more cost to you. They'd just send you the check for the debt owed, once they are served, then your case is just based on them delaying payment. Small claims....

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