Dealership question (woes)

[Enis]

I bought my 23 rubi in oct, when I brought it home I took out the soft top (still in box) and there was an indentation on the leather. Not a small one either, so took it to the dealership they took pictures to send to whomever. I went back to check if progress has been made 2 weeks ago. They couldn’t find anything, they could not even find a work order. Any way to expedite this?

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[jhackathorne]

I bought my 23 rubi in oct, when I brought it home I took out the soft top (still in box) and there was an indentation on the leather. Not a small one either, so took it to the dealership they took pictures to send to whomever. I went back to check if progress has been made 2 weeks ago. They couldn’t find anything, they could not even find a work order. Any way to expedite this?

If You don’t have any proof, you’re like starting over. Your best bet is to just stay on top of them. And post a pic. There may be someone on here who can help you remedy it on your own.

 

[GATORB8]

By leather, do you mean the window? They tend to retain some indentations in the cold, but normally will snap back to shape when installed and it warms up.

 

[j2.pictures]

By leather, do you mean the window? They tend to retain some indentations in the cold, but normally will snap back to shape when installed and it warms up.

I am assuming he means on the seat. If you get the dual top group and the soft top is in the box, there may have been a mark from the box forcing the seat down. It is not a light box either ?

 

[pnut]

I bought my 23 rubi in oct, when I brought it home I took out the soft top (still in box) and there was an indentation on the leather. Not a small one either, so took it to the dealership they took pictures to send to whomever. I went back to check if progress has been made 2 weeks ago. They couldn’t find anything, they could not even find a work order. Any way to expedite this?

Example 655 of why I avoid dealers unless absolutely necessary. Ugh they are so terrible....

 

[GATORB8]

I am assuming he means on the seat. If you get the dual top group and the soft top is in the box, there may have been a mark from the box forcing the seat down. It is not a light box either ?

Ohhh, makes more sense now. Likely the same though, unless it's scratched, I'd expect the vinyl seat trim to came back to shape after a while.

 

[Enis]

Ohhh, makes more sense now. Likely the same though, unless it's scratched, I'd expect the vinyl seat trim to came back to shape after a while.

Well tried massaging it out, applied a little heat waited couple months don’t think it’s gona come out

 

[GATORB8]

Well tried massaging it out, applied a little heat waited couple months don’t think it’s gona come out

10-4, for some reason I was thinking weeks, not months. I remember a similar thing happening with our soft top boxes, but it went away fast enough we didn't have an issue.

There is an account on here for @JeepCares, I'm not sure if they handle you guys up north, or just US, but it could be worth a PM to see if they'll help.

 

[SH556JL]

As someone with an upholstery background and still does it occasionally. I would apply heat to it, ideally with a steamer and may even pull the leather back to hit the foam directly.

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