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Updated: ORP DOES NOT require a SiriusXM Guardian Subscription

NYC_Bobby

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ORP..... heh, stumbled upon this thread and had to laugh. Bought my Rubicon a year ago this month and still don't have them. I emailed Jeep after I bought my wife a MOAB and she had them and I still had yet to get them via OTA update. Well, that spun up a 2 month back and forth email chain which first said they would send them directly to my Jeep via OTA, then promised me eventually to get them via a link to download to install myself. Nope, Jeep eventually decided I was not be trusted installing myself and said I had to make an appointment at the dealer. I gave up. My XM subscription just expired, not renewing and any time I want to look at digital gauges I will just go sit in my wife's MOAB.
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Jschmadeke

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ORP..... heh, stumbled upon this thread and had to laugh. Bought my Rubicon a year ago this month and still don't have them. I emailed Jeep after I bought my wife a MOAB and she had them and I still had yet to get them via OTA update. Well, that spun up a 2 month back and forth email chain which first said they would send them directly to my Jeep via OTA, then promised me eventually to get them via a link to download to install myself. Nope, Jeep eventually decided I was not be trusted installing myself and said I had to make an appointment at the dealer. I gave up. My XM subscription just expired, not renewing and new time I want to look at digital gauges I will just got site in my wife's MOAB.
Basically same deal here - it never worked. Bring it to the dealer? Naw, no thanks. I won't even let them change my oil for free ;)
 

NYC_Bobby

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Basically same deal here - it never worked. Bring it to the dealer? Naw, no thanks. I won't even let them change my oil for free ;)
The one time I let them do that, they put 6 quarts of oil in!
 

offcamber

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Does JeepCares know anything about the product? According to the manual, you have to have a Sirius Guardian subscription for the following features below. Performance pages is listed, which is Offroad pages on the JL (which was never disclosed when the features were discussed by FCA)

SiriusXM Guardian is available only on equipped vehicles purchased within the continental United States, Alaska and Hawaii. Services can only be used where coverage is available; see coverage map for details.
SOS Call
Theft Alarm Notification
Remote Door Lock/Unlock
Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus** **If vehicle is equipped.

My Guardian subscription expired on Feb 21 and I lost the offroad pages along with the other features. There is no way to enable the offroad pages unless you resubscribe. I got mine extended for 3 months and I immediately had the OR pages back once it kicked in.
 
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Greg H

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Does JeepCares know anything about the product? According to the manual, you have to have a Sirius Guardian subscription for the following features below. Performance pages is listed, which is Offroad pages on the JL (which was never disclosed when the features were discussed by FCA)

SiriusXM Guardian is available only on equipped vehicles purchased within the continental United States, Alaska and Hawaii. Services can only be used where coverage is available; see coverage map for details.
SOS Call
Theft Alarm Notification
Remote Door Lock/Unlock
Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus** **If vehicle is equipped.

My Guardian subscription expired on Feb 21 and I lost the offroad pages along with the other features. There is no way to enable the offroad pages unless you resubscribe. I got mine extended for 3 months and I immediately had the OR pages back once it kicked in.
I worked with Darlene @JeepCares and she had an over the air update done that restored my ORP. I had lost mine the day after my Guardian subscription expired. They did the OTA update to put them back on over a month ago and they are still working great. I did lose all the other listed features but that was expected.
 

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offcamber

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I worked with Darlene @JeepCares and she had an over the air update done that restored my ORP. I had lost mine the day after my Guardian subscription expired. They did the OTA update to put them back on over a month ago and they are still working great. I did lose all the other listed features but that was expected.
I did some digging on the Mopar forums and apparently it is the same issue with the Performance Pages on the SRTs. Once the Guardian subscription expires, they lose the Performance pages. If you call and have your Uconnect account deleted, then the pages load without the Guardian/Uconnect accout. They apparently also load much quicker than with the subscription. The consensus is that Jeep/Dodge does this to hold owners hostage to the Guardian subscription....
 

JeepCares

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Does JeepCares know anything about the product? According to the manual, you have to have a Sirius Guardian subscription for the following features below. Performance pages is listed, which is Offroad pages on the JL (which was never disclosed when the features were discussed by FCA)

SiriusXM Guardian is available only on equipped vehicles purchased within the continental United States, Alaska and Hawaii. Services can only be used where coverage is available; see coverage map for details.
SOS Call
Theft Alarm Notification
Remote Door Lock/Unlock
Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus** **If vehicle is equipped.

My Guardian subscription expired on Feb 21 and I lost the offroad pages along with the other features. There is no way to enable the offroad pages unless you resubscribe. I got mine extended for 3 months and I immediately had the OR pages back once it kicked in.
Hi offcamber,
I would like to clarify this for you. Performance pages plus is not the same feature as ORP. As previously stated by Darlene, you do not need a Sirius XM Guardian subscription to access ORP.
We apologize that you lost your Off Road Pages. If this happens again, please let us know.
Alex
Jeep Social Care Specialist
 

offcamber

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Hi offcamber,
I would like to clarify this for you. Performance pages plus is not the same feature as ORP. As previously stated by Darlene, you do not need a Sirius XM Guardian subscription to access ORP.
We apologize that you lost your Off Road Pages. If this happens again, please let us know.
Alex
Jeep Social Care Specialist
So are you saying that each and every person will NOT lose the offroad pages automatically and it does NOT require a call to have the Uconnect account deleted? From what I can see and from what I see online is that when you lose Guardian, you will not have Offroad Pages until we contact you and have you do something to get them back.
 

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offcamber

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To follow this up. My Guardian subscription is expired and my ORP DO work.

Exactly! It's a scam by Jeep. They figure that a lot of people will assume that you have to pay for Guardian to get the offroad pages and renew and if they make a big stink about it, we'll just enable it for them...but don't let them have it wthout some work...
 

Sierra

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Something of interest here... my 2018 JLUR was built in Feb of 2018, meaning it is a year old and I have now had it for about 11 months. I got the OTA for ORP maybe a month after they started rolling out last year. After the OTA they worked as expected for a few days. Then, all of a sudden, they quit. Instead I got a message saying "No active Subscription" yadda yadda yadda (see pic below). I wated a week and still had the same message. I called XM and they sent me to Guardian, I called Guardian and they sent me to Jeep, I called Jeep and they sent me back to Guardian again. No one knew anything about anything. They all genuinely wanted to help, but just couldn't do so because no one knew what was going on. All of my subscriptions were up to date. I finally got it resolved by talking to @JeepCares here, on this forum. They took all my info and asked me to let them know if it was not resolved with in the week. Low and behold, they began working with in the week and I have had no problems since. Obviously my Guardian subscription ends soon, if I have any further issues, I trust @JeepCares will take care of me again. All this said, there does seem to be some sort of link between ORP and XMGuardian.

20180916_173633.jpg
I have exactly same issue. I have Guardian service active but after I did a restore configuration on the JEEP the Guardian service stop working on screen. Always says touch to activate then send to options like "call, email and why activate?" I touch email and typed my email then I got an email with title:
Unable to Process Your SiriusXM Guardian Activation Request - Vehicle Already Enrolled

Can you help with this? @JeepCares


IMG_2803.jpg
 

digitalbliss

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I have exactly same issue. I have Guardian service active but after I did a restore configuration on the JEEP the Guardian service stop working on screen. Always says touch to activate then send to options like "call, email and why activate?" I touch email and typed my email then I got an email with title:
Unable to Process Your SiriusXM Guardian Activation Request - Vehicle Already Enrolled

Can you help with this? @JeepCares


IMG_2803.jpg
It might be best to send them a PM.
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