FCA is very aware of the JL Wrangler steering problems, but you are right - many of the Jeep dealers don't even bother to search their resources (Star system, manuals, etc.) - see footnote #1 below, Jeep dealerships tied for last place in customer satisfaction survey. The list of troubleshooting items in the Star Case below has fixed many JL owner's steering problems. They even updated the original Star Case to include additional items to check. Some JLs still have the steering problems, but some are fixed. https://www.jlwranglerforums.com/fo...o-help-cure-steering-issues-68394087aa.25299/ There are 3 known steering issues 1) loose steering 2) drifting/wandering 3) shimmy/wobble. Sometimes there are combinations of 2 or 3 of these symptoms on the same JL. The list of fixes includes a flash update that directly affects the power steering, toe-in adjustment set to max on the spec, tire pressure, loose ball joints, loose track bar bolts, loose drag link bolts, etc., new and improved track bar, new and improved drag link, newer version of the steering gear box, and more.My dealer's service department was surprisingly unaware of any issue with 2018/19 Wrangler JL steering issues. Several folks on this forum seem to have run into the same dealer response. Until FCA acknowledges this problem with the JL Wrangler and provides their dealers' service departments with a specific and comprehensive fix for it, I see no reason to seek a remedy at the dealer at this time. It should not be up to the customer to have to make a case with the service manager that this problem exists. Until FCA forcefully gets the word out to their service people identifying the cause of the problem and an effective solution, I will make more effective use of my time trying to inform prospective buyers of new Wranglers to carefully evaluate the steering behavior of any new Wrangler they plan to purchase.
Here is the main steering thread that contains some success stories. https://www.jlwranglerforums.com/fo...ering-feels-like-it-has-play-and-drifts.3691/
Footnote #1: This 2018 JD Powers survey shows Jeep dealership service departments tied for last place. Again. https://www.jdpower.com/Cars/Ratings/Dealership-Experience/2018/CSI