@JeepCaresThanks for reaching out. It appears the case was closed as we are waiting on a software update to address this concern. You can always check for available software updates on our website: https://www.driveuconnect.com/support/software-update.html
Yes, we've been given this answer twice since Feb/2020. Can you contact Uconnect and find out when the next Uconnect release is schedule for 2018 JLUR with 8.4 inch Uconnect system? I tried to contact my dealership, but they do not understand the issue.