Major steering issue problem with JL Wrangler. Please watch

[bodam]

WHats the update on this?

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[JeepCares]

I have a 2018 JLU rubicon I am also having the exact same steering issues , I was thinking mine was when it was cold out (around 35deg) I live in Phoenix most mornings are around 45-50 deg and I've had no problems but when I went to Moab UT last week I left early in the morning to go home it was 37 deg and thats when it first happened it scared the heck out of me so I pulled over and that seemed to be the end it until yesterday I was in Sedona AZ again I left early around 35 deg and sure enough as soon as I got up to around 60 mph it did it again I kept playing with it back and forth after maybe 3-4 min it just went away no other problems the rest of the way home I hope this helps

Hi Rick01,
Please send us a private message with additional information on this if you have not already. We would like to make sure this has been documented within our systems and offer additional assistance if needed.
Julie
Jeep Social Care Specialist

 

[JeepCares]

@JeepCares I am in Canada and has similar steering issue. I notice it more when I drive on the highway. It get very hard to turn right when driving on the highway. The steering week fill stiff. But sometime when I ether turn left or right at lower speed, I feel sometime that the steering is stuck and have to force it to turn.

Hi Patthe,
We recommend reaching visiting the dealer to have this looked into further. You can reach them at 1(800) 465-2001. They are available Monday – Friday 8:00 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 5:00 p.m. You can also send in an email by following this link: http://www.fcacanada.ca/owners/en/?brand=jeep, under “Contact Us” and then “Send an Email”.
Julie
Jeep Social Care Specialist

 

[jhonn236_AZ]

wow - well damn. I just bought one yesterday and I take delivery next week - Any updates on what was the resolution here OP/or anyone else that JeepCares has reached out to (in private)?

 

[Jojojeep]

Hi all - Made my first Jeep purchase ever on Monday - a 2018 JLUR. I have 300 miles on it as of this morning and I had the steering “stick” three times in a span of 20 minutes. Two were in a parking lot and each time it felt like I was trying to pull into a spot with 4WD on. I double checked myself thinking “that was strange”... then on my way home, the road curves at roughly 45 degrees to the right and my steering locked up for about a second. I braked and almost over corrected when it kicked back in. I have my 9 month old daughter riding around with me and I’m wondering what the heck I’m supposed to do?

 

[Jojojeep]

Hi all - Made my first Jeep purchase ever on Monday - a 2018 JLUR. I have 300 miles on it as of this morning and I had the steering “stick” three times in a span of 20 minutes. Two were in a parking lot and each time it felt like I was trying to pull into a spot with 4WD on. I double checked myself thinking “that was strange”... then on my way home, the road curves at roughly 45 degrees to the right and my steering locked up for about a second. I braked and almost over corrected when it kicked back in. I have my 9 month old daughter riding around with me and I’m wondering what the heck I’m supposed to do?

Forgot to mention - on the last one, I was only going about 35 mph.

 

[Jimac]

A

Forgot to mention - on the last one, I was only going about 35 mph.

And wow as many times this has been reported to jeepchat, dealers, case managers and still no FCA acknowledge

 

[jhonn236_AZ]

A

And wow as many times this has been reported to jeepchat, dealers, case managers and still no FCA acknowledge

@JeepCares maybe doesn't care after all?

I, too, am concerned about this. I have a baby on the way and I would not want this to happen while I have my little one with me.

Any updates?

 

[JeepCares]

Hi all - Made my first Jeep purchase ever on Monday - a 2018 JLUR. I have 300 miles on it as of this morning and I had the steering “stick” three times in a span of 20 minutes. Two were in a parking lot and each time it felt like I was trying to pull into a spot with 4WD on. I double checked myself thinking “that was strange”... then on my way home, the road curves at roughly 45 degrees to the right and my steering locked up for about a second. I braked and almost over corrected when it kicked back in. I have my 9 month old daughter riding around with me and I’m wondering what the heck I’m supposed to do?

Hi Jojojeep,

We are terribly sorry to hear that you are having this experience with your new JL. Have you brought this to the attention of your Jeep dealer? Please message us with your VIN and mileage so that we can create a case on your behalf.

Darlene
Jeep Social Care Specialist

 

[HiJinx69]

Hi HiJinx69,
We're glad you reached out to us with this. Please let us know as soon as you're able to bring your Wrangler in. I would like to make sure that we are able to add an additional layer of assistance. Just send us a private message with your VIN and any additional details.
Julie
Jeep Social Care Specialist

Hi all - Made my first Jeep purchase ever on Monday - a 2018 JLUR. I have 300 miles on it as of this morning and I had the steering “stick” three times in a span of 20 minutes. Two were in a parking lot and each time it felt like I was trying to pull into a spot with 4WD on. I double checked myself thinking “that was strange”... then on my way home, the road curves at roughly 45 degrees to the right and my steering locked up for about a second. I braked and almost over corrected when it kicked back in. I have my 9 month old daughter riding around with me and I’m wondering what the heck I’m supposed to do?

You are experiencing exactly the same thing as I have noted. The one thing that I noticed with mine is that it only seems to do it when I’m doing quick turns at low speeds and not at long sweeping turns. I gave my VIN to JeepCares, at least they’ll have it on record and I’ll have my dealer look at it as well. But, I’m afraid they won’t be able to replicate it and send me on my way. At least I’ll have a record of it. There will be more cases I’m sure, Jeep needs to figure this out quick!

 

[That One Guy]

Hi all - Made my first Jeep purchase ever on Monday - a 2018 JLUR. I have 300 miles on it as of this morning and I had the steering “stick” three times in a span of 20 minutes. Two were in a parking lot and each time it felt like I was trying to pull into a spot with 4WD on. I double checked myself thinking “that was strange”... then on my way home, the road curves at roughly 45 degrees to the right and my steering locked up for about a second. I braked and almost over corrected when it kicked back in. I have my 9 month old daughter riding around with me and I’m wondering what the heck I’m supposed to do?

I was really hoping this was a one-off issue for one person.

Clearly something is up.

Steering isn't allowed to fail intermittently on a newer vehicle.

This doesn't give you good vibes when you're about to place an order...

 

[That One Guy]

It's worth mentioning that on America's 65mph, two-lane highways (one lane each direction), a one second temporary loss of steering would easily be enough to kill you and an oncoming motorist if it happened during a sweeping right turn.

 

[That One Guy]

For those more mechanically inclined than me, these have recirculating ball steering, correct? What going wrong in that system could cause a quick, temporary loss of steering?

 

[WXman]

Seems like the "freezing up" issue is only on Rubicons. Why would that be the case? Isn't the same steering system used on all JLs?

 

[Chocolate Thunder]

@Kevin8086

Do you have a solution yet? Are you driving your Jeep or is it still at the shop? Haven’t heard anything from you in a while.

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