Latest JLU issues

[viper88]

Yup, sounds like a Jeep alright. Be glad you didn’t pay $50,000...!

Or $65,000..

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[viper88]

I'm sorry you're having issues but honestly none of these are serious in any way. Climate controls not working is certainly annoying but I live in the northeast too and the heat alone is plenty after idling for 5 minutes. By far the best heat I've ever felt from any brand. You can spend 70k+ on a luxury vehicle and get "thieved" too. Fact is in the motor industry today almost all vehicle issues across all brands are related to electronics.

Might depend on engine but my 2.0 heats faster then anything I have ever owned. Same with the heated steering wheel and seats.

I feel bad for the OP. No one expects problems right off the bat when purchasing a new vehicle. The expectation is for a NEW vehicle to be reliable. OP has every right to be disappointed. There is a reason every FCA brand is at the very bottom of every quality-relibility survey. FCA could definitely do a LOT better.

As far as a Jeep Thing? I think FCA product owners can get a little numb about Quality Control issues. We tend to accept the lack of quality control because there is nothing else like a Wrangler yet. It's very unique and it's a ton of fun. When they are problem free anyway. I love my JLR but it has been problem free so far..knock-on-wood. lol. I take that back, FCA should be ashamed of the waves on doors. The fragile windshields that crack whenever anything touches them.

 

[viper88]

Wait cost is associated with reliability ?
Tell that to Range Rover owners... Since some seem to think that a 50k vehicle needs to be more reliable than a 25k vehicle. If anything its the other way around... what's going to have more issues... a 15k mitsubishi Mirage or a 400 Rolls Royce Wraith

When I pay fuck-you prices, I want fuck-you service! lol!

It's natural and reasonable to expect better customer service and reliability when you pay more. It's human psyche. The difference is how the dealer and manufacturer treats the customer when there are problems. Trust me…that $400K Rolls customer is getting some "fuck you service" probably a triple portion. Lol. I think customers would be more accepting of problems and warranty work if customer service were better. I owned 3 MINIs. Everyone of them had issues. With the exception of my '97 TJ all 3 MINIs were the most unreliable cars I have ever owned. All had constant warranty issues. Why did I keep buying them? The dealer and MINI treated me right and did the right things whenever there was a problem. Another reason I kept buying them, like Wranglers, they were fun as hell to drive. lol. By the way, my '97 TJ was by far and away the most unreliable vehicle I have ever owned. It was also one of my most favorite. Talk about a Jeep Thing? LOL!

 

[AlexJeepVB]

When I pay fuck-you prices, I want fuck-you service! lol!

It's natural and reasonable to expect better customer service and reliability when you pay more. It's human psyche. The difference is how the dealer and manufacturer treats the customer when there are problems. Trust me that... $400K Rolls customer is getting some "fuck you service" probably a triple portion. Lol. I think customers would be more accepting of problems and warranty work if customer service were better. I owned 3 MINIs. Everyone of them had issues. With the exception of my '97 TJ all 3 MINIs were the most unreliable cars I have ever owned. All had constant warranty issues. Why did I keep buying them? The dealer and MINI treated me right and did the right things whenever there was a problem. Another reason I kept buying them, like Wranglers, they were fun as hell to drive. lol. By the way, my '97 TJ was by far and away the most unreliable vehicle I have ever owned. It was also one of my most favorite. Talk about a Jeep Thing? LOL!

Yea I'll def agree with you on this. My Jeep dealer experience they treat you like an annoyance and I usually have a very bad experience if I need anything done. On the other hand when I owned my BMW 335i coupe the dealer treated me like a king. I have never had such genuinely good service in my life, nothing to do with the car itself(still had issues) but how I was treated and how they cared it was like I was on a different planet.

 

[Lou Bunn]

Reading this, I feel so old! You see, back in the day when you bought that new GM/Ford/Dodge - you expected to take it back in a week to get the dealership to fix, replace or find that damn rattle. The dealers knew this and expected it too. It was "normal"! Then, the mid-late 1970's hit and the big three started making real shit boxes and it got ugly. I saw my dad and his family start to lose faith and then it happened, somebody went and bought one of them fur-ernn cars. Shock! Then it was hey, this is actually pretty good, you haven't been back to the dealer? really? Hey Martha, want to go look at some Datsuns?
Now, I fully believe cars are better now than ever, could they be better? Sure! But, I think most of the problems are ones of suppliers sending bad radios/electronics - how do you know if there's a bad chip or board that has a fault that is waiting to show up? You don't, and when you're buying thousands, you're not testing every single one. More parts, more suppliers, more links of a chain that could fail.
But - dealers can do a better job taking care of customers for sure. And, customers can do a better job of being civil and not biting some poor service writer's head off, hell, he didn't build it! A little niceness goes a long way on both sides.
By the way, I'm old school, prefer Ruger GP100's over the latest plastic wonder nines. But, love me some heated seats in the Jeep!

 

[aldo98229]

Reading this, I feel so old! You see, back in the day when you bought that new GM/Ford/Dodge - you expected to take it back in a week to get the dealership to fix, replace or find that damn rattle. The dealers knew this and expected it too. It was "normal"! Then, the mid-late 1970's hit and the big three started making real shit boxes and it got ugly. I saw my dad and his family start to lose faith and then it happened, somebody went and bought one of them fur-ernn cars. Shock! Then it was hey, this is actually pretty good, you haven't been back to the dealer? really? Hey Martha, want to go look at some Datsuns?
Now, I fully believe cars are better now than ever, could they be better? Sure! But, I think most of the problems are ones of suppliers sending bad radios/electronics - how do you know if there's a bad chip or board that has a fault that is waiting to show up? You don't, and when you're buying thousands, you're not testing every single one. More parts, more suppliers, more links of a chain that could fail.
But - dealers can do a better job taking care of customers for sure. And, customers can do a better job of being civil and not biting some poor service writer's head off, hell, he didn't build it! A little niceness goes a long way on both sides.
By the way, I'm old school, prefer Ruger GP100's over the latest plastic wonder nines. But, love me some heated seats in the Jeep!

Indeed. Dealers are in a position to make any issue be minor or turn into a major problem.

And let’s not forget that automakers love to squeeze suppliers. No supplier produces 100% defect-free, but when suppliers get squeezed, the probability goes up that they will deliver a faulty head unit or a poorly welded frame.

 

[viper88]

Reading this, I feel so old! You see, back in the day when you bought that new GM/Ford/Dodge - you expected to take it back in a week to get the dealership to fix, replace or find that damn rattle. The dealers knew this and expected it too. It was "normal"! Then, the mid-late 1970's hit and the big three started making real shit boxes and it got ugly. I saw my dad and his family start to lose faith and then it happened, somebody went and bought one of them fur-ernn cars. Shock! Then it was hey, this is actually pretty good, you haven't been back to the dealer? really? Hey Martha, want to go look at some Datsuns?
Now, I fully believe cars are better now than ever, could they be better? Sure! But, I think most of the problems are ones of suppliers sending bad radios/electronics - how do you know if there's a bad chip or board that has a fault that is waiting to show up? You don't, and when you're buying thousands, you're not testing every single one. More parts, more suppliers, more links of a chain that could fail.
But - dealers can do a better job taking care of customers for sure. And, customers can do a better job of being civil and not biting some poor service writer's head off, hell, he didn't build it! A little niceness goes a long way on both sides.
By the way, I'm old school, prefer Ruger GP100's over the latest plastic wonder nines. But, love me some heated seats in the Jeep!

The buck stops with FCA no matter who supplies the parts. It is up to FCA to insure parts quality by audits or engineering. It is a global business and all car companies all use the same suppliers to a certain extent. Every car manufacture sets quality standards for allowable defective parts. If one car company can do it FCA can if they are managed properly.

A very good friend used to work for a very large seal company. They were the only company for some very specialized seals. They supplied seals for everything imaginable. Everything from toys, blenders to submarines and spacecraft. My friend was a quality control test engineer. He worked with the automotive parts division. He had face to face interactions with Toyota, Honda, Nissan, and the Big-3. They all bought seals from his company for everything automotive. Everything from wheel seals, water pump seals, you name it they supplied it.

How different was management and corporate culture among the car companies? Honda and Toyota would specify a seal to last for X-amount of cycles then added a extra percentage of expected longevity or life cycle. The price difference was sometimes only fractions of a cent for a much longer lasting part. They would order the parts and do in-house durability testing before finalizing the contracts. Then they would visit the supplier and do quality audits and inspections through out the contract.

The Big-3, did things a little looser. Chrysler would take bids and sign contracts. They would specify a water pump seal to last for half the cycles as what Honda and Toyota did. They were not interested in paying a 1/100th of a cent more for a more durable seal that would last 2X as long. They obviously were building in planned obsolescence. It did not end there. My friend had much more face to face interaction with the Japanese car companies then with the Big-3. Honda and Toyota would constantly perform quality audits by visiting the manufacture. The Big-3 never did a single one after signing contracts.

 

[viper88]

Indeed. Dealers are in a position to make any issue be minor or turn into a major problem.

And let’s not forget that automakers love to squeeze suppliers. No supplier produces 100% defect-free, but when suppliers get squeezed, the probability goes up that they will deliver a faulty head unit or a poorly welded frame.

Totally true but FCA and management has to take blame. If other car companies can succeed FCA should be able to also.

https://www.autonews.com/article/20...a-doing-the-wrong-things-supplier-survey-says

 

[Lou Bunn]

Good points! I had a radio that worked, but the screen went all wonky and VW replaced it with a new one, took maybe half a hour and the dealership had fresh coffee and snacks. It was a 2005.5 Jetta - remember them? I sure do, great little car. The tech said VW had 2-3 suppliers for that and they had issues with one, I'm assuming VW didn't renew that contract.

 

[viper88]

The bottom line is car companies will only continue doing what they are doing if consumers allow it. FCA has no incentive to change it's lack of customer service or below par quality control if consumers keep buying their products. The Wrangler is very unique, it's the only game in town, for now anyway. There are no other vehicle choices if you want a task specific, rock crawling, 4x4, with removable doors and roof, with a iconic look. Consumers simply buy them and hope for the best. Myself included. We lay down and take it. The uniqueness and fun of driving a Wrangler shines over the rare possibility of a quality issue. It's a Jeep Thing! lol.

The problem is Jeep and Ram are probably the only brands in the FCA family that are doing well. That's why there are talks about mergers.

 

[aldo98229]

The bottom line is car companies will only continue doing what they are doing if consumers allow it. FCA has no incentive to change it's lack of customer service or below par quality control if consumers keep buying their products. The Wrangler is very unique, it's the only game in town, for now anyway. There are no other vehicle choices if you want a task specific, rock crawling, 4x4, with removable doors and roof, with a iconic look. Consumers simply buy them and hope for the best. Myself included. We lay down and take it. The uniqueness and fun of driving a Wrangler shines over the rare possibility of a quality issue. It's a Jeep Thing! lol.

The problem is Jeep and Ram are probably the only brands in the FCA family that are doing well. That's why there are talks about mergers.

There’s hope. Carlos Tavares, CEO of Peugeot, and who would be in charge of FCA if the merger goes through, is reported to be a big believer in quality.

 

[viper88]

There’s hope. Carlos Tavares, CEO of Peugeot, and who would be in charge of FCA if the merger goes through, is reported to be a big believer in quality.

Yeah, Peugeot was actually rated #1 in reliability in the UK. At the other end of the spectrum was FCA brands.

 

[Lou Bunn]

Showing my age (again) but anybody remember the Peugeot that Peter Falk (as Lt Columbo) drove? Google if you must but I still get a kick thinking about that funny little car that always ran no matter what!

 

[iznthesky]

2018 Rubicon, 19K on the odometer....two years of Pure Happiness every time I get behind the wheel.
Alpine stereo is awesome....worth every penny! LEDs are too bright for oncoming traffic.....so what,..... they provide extended bright clear illumination for me and they were worth the extra pennies as well.

Love this Jeep"..................oh we’re we talking about JL issues.........when I installed my receiver hitch.....I found a bumper mounting bolt in the wrong spot. A wrench and 5 minutes later it was corrected.

Many JL’s are not plagued with “issues”.

A few are plagued.....and I feel for the headaches they cause their owners....but most of them are like mine
.......simply providing many Smiles per gallon.....and worth every penny.

 

[78cj7-18lj]

Just reboot! Oops this is jeep chat not Windows, I hate my pc but love my Jeep 5

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