Jeep not helping with lemon

[brpoole93]

The BBB arbitrators are not paid by Stellantis. Funds for the process come from a pool paid into by all of the mfr's. In my experience running customer service operations for a Jeep competitor the arbitrators were generally fair and the process orderly and timely. The difference for us was we tried to resolve matters far before they would ever result in arbitration or litigation. It was most important to retain the customer than it was to save a few bucks and treat them like they were suckers for buying our product. Stellantis does not seem to subscribe to our philosophy.

Oh yeah I don’t actually think they are paid by Stellantis but I do understand where they could be led to favor the corporation that brings them business.
In either case, I’m hoping they will repurchase before arbitration needs to happen.

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[stonejl]

The BBB arbitrators are not paid by Stellantis. Funds for the process come from a pool paid into by all of the mfr's. In my experience running customer service operations for a Jeep competitor the arbitrators were generally fair and the process orderly and timely. The difference for us was we tried to resolve matters far before they would ever result in arbitration or litigation. It was most important to retain the customer than it was to save a few bucks and treat them like they were suckers for buying our product. Stellantis does not seem to subscribe to our philosophy.

That's great. My experience differs. What I have seen is that the arbitrators are rarely lawyers and have been, in my experience, ignorant of the current state of the law, which is in constant flux and do not understand the "presumption" under the lemon law (which exists in most states). Specifically, once the presumption is triggered, the burden shifts to the mfgr to establish the car is not a lemon. But YMMV and my experience is limited to California.

 

[SoK66]

Correct, the arbitrators come from various disciplines, rarely legal. We found most often they were consumer advocates. The arbitrations aren't legal proceedings, with rules of evidence, etc. It's just the consumer tells their story, the mfr tells theirs and a decision is made. The decision isn't binding on the consumer, just the mfr., so if the consumer wants to pursue litigation after an unfavorable decision they may do so.

 

[rock123]

Arbitration in these slam dunk cases seems like a mistake for the customer. Particularly if it's binding arbitration. You have a right as a consumer to sue Jeep for violating the State Lemon Laws/ Magnuson-Moss Warranty Act. You stand to get a better deal, and you at least have the right of legitimate due process.

 

[longtimer21]

You're not required to arbitrate. They suggest that you are.. but you are not. The arbitrator is not neutral considering how much business they get from Stellantis. Its the same for all manufacturers.

any advice on my particular situation.
Vehicle registered in Oregon. Had the same issue in the first year, have been to the dealer 3 times for the same issue. Now they are replacing the engine and going to be over 30 days for repair. It has passed the “qualifying period” as per Oregon lemon law. Would this qualify for lemon law because the problem started in the qualifying period. The vehicle is 28 months old.

 

[Billkowski]

Question... respectfully... why did you have to throw in that they should help out a "service member"? Respectfully, it sounds like a cheap ploy trying to garner sympathy because you were in the "service".
When 3 out of 5 of your family members are in Arlington National Cemetery.... I still wouldn't use the "service member" sympathy. Why does it offend me that you would? Because I also did my tours in Vietnam and asking for sympathy for serving my country is reprehensible.

A view my father would have shared, he served in Vietnam as well.

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