You think they are bad. Try ordering one from DV8. They are the absolute worse! Finally after 3 weeks of back and forth the resolution is for me to destroy the rack, take photos and send them the photos so they can reimburse me. I have waiting for a 6 weeks to receive, and another 3 weeks looking for a resolution. I ordered the full length rack for 21 JL. Iām in Puerto Rico. They charges me $380 for shipping on top the cost of the rack. When I received it they also didnāt have instructions are any of the hardware to out it together. I could of gotten the nuts and bolts from hardware store, but the gutter mounts were missing too. Everyone you speak to is clueless there. Obviously they have their stuff made in China and have absolutely 0 quality control.After waiting almost a month to receive my new @JcrOffroad JL Short Roof Rack this is my initial first impression. The package was light and was well pack and protected. Once I started unpacking everything the box with the hardware was poorly pack.. All the hardware was loose which resulted on some bolts being missing. I figure no big deal I can go to the hardware store and get some. No instructions were included only a business card with a link to look up instruction. After going into the link and going every file uploaded there was no instruction for the JL Rack. I went into the JCR website and found the instructions there. The instructions can be better written but nothing that you probably can't figure out. So I proceed to assemble the roof rack when I realize that they had send me the wrong roof rack. It looks like they send me a JT (Gladiator) short roof rack. This is when my frustration finally kick in. Since I purchase this rack way in advance for my family vacation for this 4th of July weekend. There's a long wait time due to them manufacturing their rack only after an order has place. This tells me that their quality control is horrible. At what point do you realize that you are manufacturing the wrong item. Picture is included to show that I indeed order the right item. To make matter worse their customer service is not even open on Saturday. Which mean I have to wait until Monday to call and speak with a representative to see how they are going to resolve this issue. I hope they can resolve this issue before I have to leave for my family vacation and don't make me wait another month. At this point I'm extremely disappointed.
We'd be happy to answer any questions you have about our products or customer service. You can PM us on here or contact us with any method available on our website: https://www.jcroffroad.com/CTUS.htmlI really like the design and the aluminum construction, but no customer service is a killer for me.
Likely talking about how this thread started. Admittedly the spring of 2020 was a mess for us and many other businesses.Yeah @JcrOffroad Iām not sure what heās talking about. You are literally the comment before his and the comment after. Not sure how much better access he could ask for???
The bars rattling isn't something we have experienced on any model rack. The only time we've heard rattles is if there are any rouge t-nuts in the slots. Our tech support team would be happy to help you troubleshoot: https://www.jcroffroad.com/CTUS.html@FrostySerb. This is a really late reply, but I just saw this posting. I wanted to like this rack and still do, but I do not hold it in as high regard as I did when I first bought it. The rack looks good and has a unique look. But functionality is not there. The long aluminum bars have a low weight capacity. The long aluminum bars also rattle because of flex.. I had spent months trying to quiet it down but to no avail. it even rattles sometimes just at idle and the vehicle is loud already, and this just adds to it or puts it over the top for me.. Finally, the front of the rack requires you only to use a led light bar and is not compatible with other types of lighting like kc pods, etc. If I had to do it again, I would have gotten something else...