After waiting almost a month to receive my new @JcrOffroad JL Short Roof Rack this is my initial first impression. The package was light and was well pack and protected. Once I started unpacking everything the box with the hardware was poorly pack.. All the hardware was loose which resulted on some bolts being missing. I figure no big deal I can go to the hardware store and get some. No instructions were included only a business card with a link to look up instruction. After going into the link and going every file uploaded there was no instruction for the JL Rack. I went into the JCR website and found the instructions there. The instructions can be better written but nothing that you probably can't figure out. So I proceed to assemble the roof rack when I realize that they had send me the wrong roof rack. It looks like they send me a JT (Gladiator) short roof rack. This is when my frustration finally kick in. Since I purchase this rack way in advance for my family vacation for this 4th of July weekend. There's a long wait time due to them manufacturing their rack only after an order has place. This tells me that their quality control is horrible. At what point do you realize that you are manufacturing the wrong item. Picture is included to show that I indeed order the right item. To make matter worse their customer service is not even open on Saturday. Which mean I have to wait until Monday to call and speak with a representative to see how they are going to resolve this issue. I hope they can resolve this issue before I have to leave for my family vacation and don't make me wait another month. At this point I'm extremely disappointed.