Hello From JeepCares

[se7en]

Ya know, I've not commented on this thread until now, but have kept a keen eye on it from the start. I'm a moderator on another forum and a member of several others. I find the fact that Jeep has placed employees on this site to monitor, run checks and answer questions directly to us to be absolutely the best support I've ever seen from a manufacturer!! I am truely impressed and feel the need to congratulate Jeep for their attitude toward us, the consumer. And many thanks to Julie and Jasmine for their role here. I've never, personally, seen such dedication from a major manufacturer, ever. Kudos and thank you!

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[OldGuyNewJeep]

Ya know, I've not commented on this thread until now, but have kept a keen eye on it from the start. I'm a moderator on another forum and a member of several others. I find the fact that Jeep has placed employees on this site to monitor, run checks and answer questions directly to us to be absolutely the best support I've ever seen from a manufacturer!! I am truely impressed and feel the need to congratulate Jeep for their attitude toward us, the consumer. And many thanks to Julie and Jasmine for their role here. I've never, personally, seen such dedication from a major manufacturer, ever. Kudos and thank you!

This isn’t an FCA only thing. Ford does it, too, and probably others.

What’s really cool is that they chose this forum to be among those they monitor. Kudos to the forum’s host (@JAY?) for making this such an attractive place for us to gather and discuss the JL. The occasional oddball who thinks push button start will be this platform’s undoing aside , the discussions here are great!

 

[James]

Hi James,

Since joining the forum, we have had an influx of messages and do apologize for any delay. We generally answer messages in the order it was received. I see that Julie responded to your message and she will continue assisting from there.

Jasmine
Jeep Social Care Specialist

Hi

Yes she did, thank you, I did not expect a reply considering you guys are getting bombarded with request
Thank you again!
Looking forward to the new JLUR and when the diesel is available to order I’ll be ordering it!

 

[James]

So if I have more lights, does that mean I've spent more days offroad? Lol.

Lol
That’s funny!
Only if you go at night!

 

[James]

That would explain why I have not gotten a response to my private message I sent them

Hey

They sent me a message today, they have been slammed with questions

 

[JeepCares]

I saw this topic was already posted but did not see a reply yet - do you know when the premium tan soft top will be in the the dealer's ordering system? It is currently available when you build a JL on Jeep.com but you can not place an order for it at a dealer. Only option holding me up on placing an order. Appreciate any information you can provide.

Hi Laststand,

The Tan soft top is expected to be added to production April 2nd. Very sorry for the delay in communication!

Jasmine
Jeep Social Care Specialist

 

[JeepCares]

I saw this topic was already posted but did not see a reply yet - do you know when the premium tan soft top will be in the the dealer's ordering system? It is currently available when you build a JL on Jeep.com but you can not place an order for it at a dealer. Only option holding me up on placing an order. Appreciate any information you can provide.

Hi Laststand,

I just responded to your other post, but wanted to follow up again in case you didn't see it. The tan soft top is expected to be available 4/2. Please note it is subject to change.

Jasmine
Jeep Social Care Specialist

 

[kurt13]

Well played, sir.

And thank you.

Lol that funny!
These folks don’t count!

Phrasing!

 

[Rumblefish]

Ok, Jeep Cares, I have a question for you. Where are the windshield tie downs (back ordered?) and the wiring splice kits that are supposed to be included with JLs equipped with the HD electrical package and the AUX switches. Asking for a friend.....

 

[joeyjoejoe285]

Hi- please take a moment and answer the private mesage i sent you. The message i sent is posted here below:

Hello Jasmine & Julie,

I am hoping that you can give me some information about my delivery to my dealer. I was first given an ETA of 01/19 but is has been delayed several times and it now 02/11-02/15.
My VIN# is 1C4HJXEG3JW133557

Hey

They sent me a message today, they have been slammed with questions

The responded to me yesterday - and are supposed to get back to me again. I'm sure they are very busy.

 

[Rubi]

Thanks for all of your answers to everybody's questions. What sources do you two use for answering all of these questions? In other, not so blunt terms, the info that you've been giving us is it accurate? I'm only asking this because a lot of questions people have been given answers to throughout this forum have varied considerably from factory Reps and FCA in general.

My main concern is when I can order a Sting Gray 2 door hard top? There has never been a definite date set for Sting Gray availability. Jasmine has stated "next month". We've read from other FCA sources mid to the end of March.

The hard top is supposedly on 'restrictive' status, what does that mean? I've spoken with my local dealer and they're having no problems ordering JL/JLU's with hard tops with any restrictions.

 

[JeepCares]

Hi

Yes she did, thank you, I did not expect a reply considering you guys are getting bombarded with request
Thank you again!
Looking forward to the new JLUR and when the diesel is available to order I’ll be ordering it!

Your future is looking bright, James! As you know, you're more than welcome to connect with us if a question arises later on. We'll do our best to help.

Jasmine
Jeep Social Care Specialist

 

[four low]

I think "Jasmine and Julie" are AIs, this is an excellent place to use that Tech...
I base this opinion on the syntax and style of the replies, bets, anyone ?

 

[digitalbliss]

I think "Jasmine and Julie" are AIs, this is an excellent place to use that Tech...
I base this opinion on the syntax and style of the replies, bets, anyone ?

I would think that if true, people would not be complaining about slow response times.

 

[se7en]

My main concern is when I can order a Sting Gray 2 door hard top? There has never been a definite date set for Sting Gray availability. Jasmine has stated "next month". We've read from other FCA sources mid to the end of March.

Not trying to be a dick, seriously, but next month is March...

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