wahlsaint
Well-Known Member
- First Name
- Todd
- Joined
- Jan 15, 2018
- Threads
- 0
- Messages
- 11,205
- Reaction score
- 79,659
- Location
- Knopelandia, WA
- Vehicle(s)
- JLUR 6MT; Macan Turbo; Li'l Cooper; Subee, CR-V
Agreed. Provided the same kind of feedback to a survey that JeepCares emailed me.If you are able to forward suggestions to the powers that be, I have a one.
Jeep management and Jeeps Customer Relations Communication teams should host a couple of focus group with die hard Jeep fans from forums to better understand what prospective buyers and buyers in the production pipeline need in the way of enhanced communication. I think Jeep's current customer relations communication model is inadequate.
Do we as buyers have a right to know more about production issues in a more timely fashion? No. However....
The Jeep brand is unique in how loyal it's fanatical customers are. Most of today's customers are a lot more savvy than we are given credit for. It isn't that Jeep is doing anything different from any other car company. It's just that Jeep could entrench itself in an even more powerful way.
If we, as habitual Jeep owners, are resourceful enough to customize our Jeeps and smart enough to afford a $50k automobile, many of us are intelligent enough to see some production backlog dashboards and dynamic timeline gannt charts that show our vehicles traveling through production.
Jeep could and should let us know why an individual vehicle is stalled in the manufacturing process with individualized notations on our own dashboard.
Even less obsessive buyers appreciate updates to the timeline.
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