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wahlsaint

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If you are able to forward suggestions to the powers that be, I have a one.

Jeep management and Jeeps Customer Relations Communication teams should host a couple of focus group with die hard Jeep fans from forums to better understand what prospective buyers and buyers in the production pipeline need in the way of enhanced communication. I think Jeep's current customer relations communication model is inadequate.

Do we as buyers have a right to know more about production issues in a more timely fashion? No. However....

The Jeep brand is unique in how loyal it's fanatical customers are. Most of today's customers are a lot more savvy than we are given credit for. It isn't that Jeep is doing anything different from any other car company. It's just that Jeep could entrench itself in an even more powerful way.

If we, as habitual Jeep owners, are resourceful enough to customize our Jeeps and smart enough to afford a $50k automobile, many of us are intelligent enough to see some production backlog dashboards and dynamic timeline gannt charts that show our vehicles traveling through production.
Jeep could and should let us know why an individual vehicle is stalled in the manufacturing process with individualized notations on our own dashboard.
Even less obsessive buyers appreciate updates to the timeline.
Agreed. Provided the same kind of feedback to a survey that JeepCares emailed me.
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joeyjoejoe285

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They donā€™t respond to the private messages for delivery status.
I sent one a few days ago and no reply, so donā€™t waste your time.

They are only interested in folks who are having problems with the JL they have taken delivery of. Anything else is not really a concern.
That would explain why I have not gotten a response to my private message I sent them :angry:
 

word302

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Seriously?

There are hundreds of thousands of armchair quarterbacks out there giving there opinions.
Most have no ideal what they are talking about and just want to post stuff for a reaction.
Who gives a darn what someone else thinks or cares.
Itā€™s your jeep, get the one you like and everyone else can go and pound sand!

To make my point.
Here is a photo of my TJ, I get clown comments all the time regarding all of my lights, in this photo one of my front lights got broken off while blazing the trail that had been overgrown and not driven on for many of years.
I laugh at all of these comment about my lights. Why? In 2017 I did 80 days off road camping, yes, you read that number correctly, 80 days, I spent $17,000 in repairs and $12,000 in repairs in 2016 to this jeep. So any one who clowns my lights has not spent half the time I do off road to understand why someone would spend the money for this amount of lights. Why have all of these lights? Just try setting up camp in the dark or get stuck at night on a really difficult trail with dangerous obstacles that you need to overcome to get to where you plan on camping.

Anyone who says they spent as many days a year off road camping as I do will need to prove it with their calendar showing they actually spent this many days off road.
I have already done 14 days so far for 2018. Iā€™m not saying Iā€™m better than anyone else, just that I have spent a large number of days and nights off road camping to learn a few things and Iā€™m sure there are hundreds of things I still need to learn.


Donā€™t let an armchair quarterback make your decision on something you want and in most cases they canā€™t even afford to buy!










photo F83374B9-DA2E-4903-9978-50D2A0226CAE.jpeg
I'm pretty sure he was trolling, and he hooked you. Lol.
 

word302

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Seriously?

There are hundreds of thousands of armchair quarterbacks out there giving there opinions.
Most have no ideal what they are talking about and just want to post stuff for a reaction.
Who gives a darn what someone else thinks or cares.
Itā€™s your jeep, get the one you like and everyone else can go and pound sand!

To make my point.
Here is a photo of my TJ, I get clown comments all the time regarding all of my lights, in this photo one of my front lights got broken off while blazing the trail that had been overgrown and not driven on for many of years.
I laugh at all of these comment about my lights. Why? In 2017 I did 80 days off road camping, yes, you read that number correctly, 80 days, I spent $17,000 in repairs and $12,000 in repairs in 2016 to this jeep. So any one who clowns my lights has not spent half the time I do off road to understand why someone would spend the money for this amount of lights. Why have all of these lights? Just try setting up camp in the dark or get stuck at night on a really difficult trail with dangerous obstacles that you need to overcome to get to where you plan on camping.

Anyone who says they spent as many days a year off road camping as I do will need to prove it with their calendar showing they actually spent this many days off road.
I have already done 14 days so far for 2018. Iā€™m not saying Iā€™m better than anyone else, just that I have spent a large number of days and nights off road camping to learn a few things and Iā€™m sure there are hundreds of things I still need to learn.


Donā€™t let an armchair quarterback make your decision on something you want and in most cases they canā€™t even afford to buy!










photo F83374B9-DA2E-4903-9978-50D2A0226CAE.jpeg
So if I have more lights, does that mean I've spent more days offroad? Lol.
 

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four low

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Does "Jeep Care "? Judging by the response to legitimate questions and issues in this thread, I would have to say "NO", since there has been no response in the public portion of this thread. My point, don't make an offer that you can't produce on. Failure to respond only increases the Frustration Level.
 

BDJeep1

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I have only skimmed thru this quickly.....is Jeep Cares a troll or real? Most of their answers seem plain vanilla that any of us could answer. But I haven't read every post so I hope I am wrong.
 

JHJLUR

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Does "Jeep Care "? Judging by the response to legitimate questions and issues in this thread, I would have to say "NO", since there has been no response in the public portion of this thread. My point, don't make an offer that you can't produce on. Failure to respond only increases the Frustration Level.




They arenā€™t really here to interact, they are here to monitor feedback and potential problems so that they can help identify issues for the company and customers... itā€™s two people, they arenā€™t going to keep answering every question most of which has been gone over a million times.
 

BearJewJonny

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This world today, full of :crying:

Everythingā€™s a must have now world thanks to amazon and the like.
 

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LS7

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They arenā€™t really here to interact, they are here to monitor feedback and potential problems so that they can help identify issues for the company and customers... itā€™s two people, they arenā€™t going to keep answering every question most of which has been gone over a million times.
They helped me. Fellow forum members are really starting to like Punk'n Metallic with tan leather seats. Just color me happy, and thanks to all of you.
 

Rubi

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Does "Jeep Care "? Judging by the response to legitimate questions and issues in this thread, I would have to say "NO", since there has been no response in the public portion of this thread. My point, don't make an offer that you can't produce on. Failure to respond only increases the Frustration Level.
The last response from JeepCares was late Friday; they donā€™t work on weekends. Theyā€™re also most likely only going to answer questions from people with brand new purchased problems. I donā€™t see them answering questions such as when is Sting Gray going to be available or when is the hard top restriction going away.
 

four low

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I don't expect them to respond to "generic" been there , done that questions. I do expect to see answers to questions regarding Crash Test information, Jeep Bonus Cash extension due to late release of JLs , questions that have an audience.
 
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JeepCares

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Hi! Any word on when Hella Yella will be available? I love it!
Hello AriRebel,

Ordering for the Hella Yella color is expected to start production in May. Please note this date is subject to change.

Jasmine
Jeep Social Care Specialist
 
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JeepCares

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