Hello From JeepCares

[gofastguy]

Please go read other manufacturers forums and you'll see the same bitching about quality and dealer service.

Very true. My personal experience with FCA has been less than great, but my other brands have not been without problems.

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[californiajeeping]

Please go read other manufacturers forums and you'll see the same bitching about quality and dealer service.

2018 JD Powers survey shows Jeep is tied for last place in customer satisfaction.

 

[Richard Fowler]

Hello JL owners,

We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.

We're excited to be a part of this forum and to hear about your adventures as new JL owners!

Jasmine and Julie
Jeep Social Care Specialists

Jasmine and Julie...Are you aware of any plan to offer the Rubicon with an all wheel drive option?

 

[JeepCares]

Jasmine and Julie...Are you aware of any plan to offer the Rubicon with an all wheel drive option?

Hello Richard,

We don't know of any plans as of yet. However, you're more than welcome to connect with us in the future to check for any development.

Jasmine
Jeep Social Care Specialist

 

[Stephen Brown]

Hello Richard,

We don't know of any plans as of yet. However, you're more than welcome to connect with us in the future to check for any development.

Jasmine
Jeep Social Care Specialist

Hello Richard,

We don't know of any plans as of yet. However, you're more than welcome to connect with us in the future to check for any development.

Jasmine
Jeep Social Care Specialist

Some story here. Dealership stilling waiting on value body they order. FCA saying dealership or a transmission. Both on back order?

 

[gofastguy]

Hard to believe no one in authority has taken the initiative to get a transmission to the dealer in less than 7 weeks. I kind of think I will not keep mine past 36K but apparently the warranty is not as much protection as one would believe...

 

[JeepCares]

Some story here. Dealership stilling waiting on value body they order. FCA saying dealership or a transmission. Both on back order?

Has there been a case created on the customer care side in an effort to expedite the part? Send me a private message as I'd be glad to discuss this further and help in the best way possible.

Jasmine
Jeep Social Care Specialist

 

[Stephen Brown]

Has there been a case created on the customer care side in an effort to expedite the part? Send me a private message as I'd be glad to discuss this further and help in the best way possible.

Jasmine
Jeep Social Care Specialist

Yes

 

[JeepCares]

Yes

Thanks for verifying that, Stephen. Since you're currently corresponding with the team we normally escalate to, let us know if you have questions about any of the details.

Jasmine
Jeep Social Care Specialist

 

[gofastguy]

Sure hope I don't need any major parts for any warranty work. Wonder why transmissions are so hard to get? And I also wonder why the people who cases are escalated to cannot further escalate to someone who has the authority to make something happen? Clearly transmissions exist and all that is needed is someone with authority to make the call. Ford just replaced the transmission in a car for me that was out of warranty but failed prematurely at no cost or effort on my part. Took a week and a half...

 

[Turbo_punkn]

@JeepCares I never got my welcome package from you guys that comes with the touch paint and stuff. Idk if it’s because I moved shortly after buying my Jeep or what but what can I do to get it?

 

[Warpath]

@JeepCares I never got my welcome package from you guys that comes with the touch paint and stuff. Idk if it’s because I moved shortly after buying my Jeep or what but what can I do to get it?

I've bought 3 JL Wranglers and have never gotten this....

 

[JoeyBoomBoom]

Hello JL owners,

We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.

We're excited to be a part of this forum and to hear about your adventures as new JL owners!

Jasmine and Julie
Jeep Social Care Specialists

My back up camera on my 2018 JLU Rubicon keeps going black this is the second time I am having to go in and get it fixed. What is going on

 

[SecondTJ]

I've bought 3 JL Wranglers and have never gotten this....

Interesting, maybe Jeep stopped doing it for JL? They did it for JK

 

[ViperJon]

Interesting, maybe Jeep stopped doing it for JL? They did it for JK

I never got it with a brand new ‘17 JK Rubicon.

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