Dash instrument cluster failure after two days

[JeepCares]

I too am having this issue. We ordered our wrangler Sport S in November and picked it up on 1/5/2019. Two days after we had it the gauges wouldn’t work after a “cold” start and various warnings would come on and off. We took it in to the dealer on1/17. On 1/22 the service manager informed us they would need to replace the dash cluster. On 1/25 he told us he hasn’t been able to find the part yet. So we’re still waiting to hopefully enjoy our new Jeep.

@JeepCares

Hi @Alohabound,

We're terribly sorry to hear this has happened! I understand how frustrating it must be to have a concern with your new Jeep. Please send our team a private message so that we can have a case escalated on your behalf to further investigate parts support.

Darlene
Jeep Social Care Specialist

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[JLsport19]

Sometimes when I start my Jeep it'll flash everything a few times and gauges will go crazy. My rpm gauge won't move and my MPH barely moves. Like the computer it caught between itself of confuses itself? Any tips on starting the Jeep? Maybe it's an error on my end? Push the clutch in then brake pedal then push the button? Normally I push clutch in then brake them hit button. Maybe holding button too long? Does it some times but Then at times it doesn't do it. I only have 67 miles on the Jeep. Had it over a month. Any suggestions or anyone had this happen to them? Thanks!

 

[dj3513]

Welcome to the club. Go to this thread.

https://www.jlwranglerforums.com/fo...ilure-after-two-days.19224/page-4#post-537717

 

[JLsport19]

Seriously....

 

[dj3513]

Seriously....

Yep!!! my dash cluster is supposed to be replaced tomorrow. I only had 500 miles when is started. Video it. Will help the dealership a lot since it does not always happen. 1st day I brought it in they thought i was crazy. I should them my video and this thread, 2nd day it happened for them. Good luck keep us posted.

 

[JLsport19]

I'll video it. Just sucks. I have 67 miles on it lol

 

[dj3513]

Keep us updated. Post in the other big thread I sent many other are following. Best of luck... We know what you are going through...

 

[mwilk012]

Well, that’s what warranties are for.

 

[TJ14]

I too am having issues. It happened after having my Jeep for 1 week and now again this week (3rd week). Brought it in the first time and they said they had never see this before (I had a video) and to come back if it happened again. Nothing was done. I am going back this week with a second video and this thread. Hopefully I can also get it resolved.

 

[dj3513]

I too am having issues. It happened after having my Jeep for 1 week and now again this week (3rd week). Brought it in the first time and they said they had never see this before (I had a video) and to come back if it happened again. Nothing was done. I am going back this week with a second video and this thread. Hopefully I can also get it resolved.

@JeepCares We have an issue!!!

 

[Mrgrumpy]

I have the same issue with mine. I have owned it for 2 weeks and have 1100 miles on the Jeep Wrangler Unlimit JL sport s . I called FCA to start a complaint about it. The dealership found a separate electrical issue that had to be fixed and then just added a note saying that the problem I video taped and showed the lady at the front desk (because God forbid the tech comes to talk to me about what is going on and find out first hand) and they were like we can not replicate but if it happens again bring it in. Yeah FYI bro the same night I brought it home it did it again after sitting in the driveway for 2.5hrs in the cold . This is all as of today the 28th. Idk how to do it but FCA y'all need to step up to the plate here cause this should not be an on going issue across all the Jeep. @JeepCares

 

[dj3513]

I have the same issue with mine. I have owned it for 2 weeks and have 1100 miles on the Jeep Wrangler Unlimit JL sport s . I called FCA to start a complaint about it. The dealership found a separate electrical issue that had to be fixed and then just added a note saying that the problem I video taped and showed the lady at the front desk (because God forbid the tech comes to talk to me about what is going on and find out first hand) and they were like we can not replicate but if it happens again bring it in. Yeah FYI bro the same night I brought it home it did it again after sitting in the driveway for 2.5hrs in the cold . This is all as of today the 28th. Idk how to do it but FCA y'all need to step up to the plate here cause this should not be an on going issue across all the Jeep. @JeepCares

 

[dj3513]

Please keep us posted. I see a recall coming!!! Jeep will have no choice.

 

[dj3513]

Please keep us posted. I see a recall coming!!! Jeep will have no choice.

@JeepCares

 

[WranglerJLU84]

My mileage kept showing 999999 miles every time I started the vehicle and stayed that way for the first 5 to 10 km I drove before flipping to the proper mileage (in kilometers). They tried resetting a bunch of settings (even disconnected the battery to hard reset) at the dealership to no avail. They spoke with Chrysler and were advised the panel cluster needed to be replaced. Repair has been completed and everything seems to be working properly now. The only issue I have is that the TPMS is displaying the pressure in "BAR" instead of "PSI" and I can't figure out how to change that while keeping everything else metric...

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