Bricked 8.4NAV "Update Failed, Error Code: 20"

[NM_hOoLiGaN]

These services probably need to be associated with the new radio. I don't believe they automatically transfer over.

That makes sense, but Dealer points to the Uconnect/Guardian folks, and Uconnect Guardian points back at the Dealer. I've been in constant contact with both with no resolution. It seems like it should be as simple as updating a database with the replacement radio info and associating my VIN.

If anyone has had any luck resolving this particular issue, please let me know. Any guidance is greatly appreciated.

A silver lining...At least I have a radio again to have tunes back! It was a very quiet 2 months and I can only sing to myself a short while before my ears bleed lol.

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[Jeff1]

I had mine replaced back in June and have noticed that whenever my iphone is plugged into the usb-c port and I receive a text, the uconnect screen automatically goes to the app screen and stays there no matter what screen it was on before.

 

[NullNomad]

I had mine replaced back in June and have noticed that whenever my iphone is plugged into the usb-c port and I receive a text, the uconnect screen automatically goes to the app screen and stays there no matter what screen it was on before.

"That's a feature"

 

[Deviant]

That makes sense, but Dealer points to the Uconnect/Guardian folks, and Uconnect Guardian points back at the Dealer. I've been in constant contact with both with no resolution. It seems like it should be as simple as updating a database with the replacement radio info and associating my VIN.

If anyone has had any luck resolving this particular issue, please let me know. Any guidance is greatly appreciated.

A silver lining...At least I have a radio again to have tunes back! It was a very quiet 2 months and I can only sing to myself a short while before my ears bleed lol.

From what I've been told that is done by "the vendor" before they send out the refurbished unit. Both times now I've had to provide my Sirius ID and account number to the dealer before they were able to submit the replacement.

 

[Deviant]

Oh, I was also told by the UConnect rep working my case that turnaround times are 10 days or there abouts. So my order was potentially lost for 2,5 months before I found out.

If you're waiting more than 2 weeks there maybe something up.

 

[Jeff1]

Oh, I was also told by the UConnect rep working my case that turnaround times are 10 days or there abouts. So my order was potentially lost for 2,5 months before I found out.

If you're waiting more than 2 weeks there maybe something up.

The uconnect rep lied. I don't think anyone on this thread has gotten one quicker than 1 month. When I originally brought mine in they said they would have one by the weekend. 1 month later they finally got it.... My dealer knew more of what was going on than the uconnect rep that I was assigned to

 

[AnebuR]

Sorry to hear that! We'd like to look into your concerns for you to see if there is anything we can do to assist or any way we can provide you with more clarification.




We heard that you might be experiencing concerns while working with your dealer. If you'd like us to offer additional support in an effort to expedite the repair process, send us a private message at your earliest convenience with your VIN and/or case number.



We had a chance to respond! Please check your inbox.

As always-- our inbox is open if you have ANY questions or concerns. Thanks!

Courtney
Jeep Cares

Hi Courtney, I messaged you earlier in the week and am still waiting for a reply.

 

[OldGuyNewJeep]

The uconnect rep lied. I don't think anyone on this thread has gotten one quicker than 1 month. When I originally brought mine in they said they would have one by the weekend. 1 month later they finally got it.... My dealer knew more of what was going on than the uconnect rep that I was assigned to

I had a good rep, but he was getting info by calling the Parts Dept at my dealership. Once I figured that out, it was much easier to call them myself.

Mine took 4 weeks. I have an excellent dealer. I think you’re 100% right that no one is getting a replacement in less than 4 weeks.

 

[JeepCares]

Hi Courtney, I messaged you earlier in the week and am still waiting for a reply.

So sorry about that! We were able to look into your concerns and follow up with you! Please check your inbox.

Courtney
Jeep Cares

 

[Deviant]

The uconnect rep lied. I don't think anyone on this thread has gotten one quicker than 1 month. When I originally brought mine in they said they would have one by the weekend. 1 month later they finally got it.... My dealer knew more of what was going on than the uconnect rep that I was assigned to

I don't think I was lied to, but there is clearly a lack of communication between dealers, UConnect, and customers.

I received an email from UConnect on 09.09.2021 informing me that the dealer had to re-order the radio because they "had difficulty tracking it". on 09.13.2021 I called the dealer to confirm and they said the order was pending my SiriusID (why they did not call me I do not know), I came on here to complain about it. JeepCares/Uconnect followed up with me on 09.14.2021 (Thank you Courtney and Sherry). On 09.16.2021 the unit was delivered and I was contacted by both UConnect and my dealer. It was installed yesterday 09.20.2021.

My Dealer got me in pretty quick and was able to install the new unit within 90 minutes. However, they said they could not activate it because "Wi Tech" was down and recommended I come back the next day. I drove home with a partially functional radio. The screen, navigation, backup camera worked. My HVAC was limited to Hi/Lo and both settings blew hot air. About 8 hours later whatever they were going to do must have happened on its own because everything has come back. It's now fully functional again.

It's been 120 days, exactly, since my Radio was bricked by the update.

 

[NullNomad]

It's been 120 days, exactly, since my Radio was bricked by the update.

You should have started with this... it's almost painfully poetic that it reads like a religious confession...

 

[JeepCares]

I don't think I was lied to, but there is clearly a lack of communication between dealers, UConnect, and customers.

I received an email from UConnect on 09.09.2021 informing me that the dealer had to re-order the radio because they "had difficulty tracking it". on 09.13.2021 I called the dealer to confirm and they said the order was pending my SiriusID (why they did not call me I do not know), I came on here to complain about it. JeepCares/Uconnect followed up with me on 09.14.2021 (Thank you Courtney and Sherry). On 09.16.2021 the unit was delivered and I was contacted by both UConnect and my dealer. It was installed yesterday 09.20.2021.

My Dealer got me in pretty quick and was able to install the new unit within 90 minutes. However, they said they could not activate it because "Wi Tech" was down and recommended I come back the next day. I drove home with a partially functional radio. The screen, navigation, backup camera worked. My HVAC was limited to Hi/Lo and both settings blew hot air. About 8 hours later whatever they were going to do must have happened on its own because everything has come back. It's now fully functional again.

It's been 120 days, exactly, since my Radio was bricked by the update.

Hello again--

That's awesome news! I'm so glad our teams were able resolve your concerns and get your Uconnect system back into working order! I'll be sure to pass this update along to your Case Specialist. Thanks for allowing our teams the opportunity to turn things around and make this a more positive experience for you. Please don't ever hesitate to reach back out to our team if any questions or concerns happen to arise, in the future.

Have a wonderful week,

Courtney
Jeep Cares

 

[NM_hOoLiGaN]

I don't think I was lied to, but there is clearly a lack of communication between dealers, UConnect, and customers.

I received an email from UConnect on 09.09.2021 informing me that the dealer had to re-order the radio because they "had difficulty tracking it". on 09.13.2021 I called the dealer to confirm and they said the order was pending my SiriusID (why they did not call me I do not know), I came on here to complain about it. JeepCares/Uconnect followed up with me on 09.14.2021 (Thank you Courtney and Sherry). On 09.16.2021 the unit was delivered and I was contacted by both UConnect and my dealer. It was installed yesterday 09.20.2021.

My Dealer got me in pretty quick and was able to install the new unit within 90 minutes. However, they said they could not activate it because "Wi Tech" was down and recommended I come back the next day. I drove home with a partially functional radio. The screen, navigation, backup camera worked. My HVAC was limited to Hi/Lo and both settings blew hot air. About 8 hours later whatever they were going to do must have happened on its own because everything has come back. It's now fully functional again.

It's been 120 days, exactly, since my Radio was bricked by the update.

Glad to hear you're back in business. By chance, have you been able to test connected services like the SOS button or Remote App? Curious to see if those work for you. That's the battle I'm fighting at the moment. Appreciate any feedback!

 

[Deviant]

Glad to hear you're back in business. By chance, have you been able to test connected services like the SOS button or Remote App? Curious to see if those work for you. That's the battle I'm fighting at the moment. Appreciate any feedback!

My remote subscription expired long ago. But my travel link stuff, like weather and radar do work.

 

[MeepMeepJeep]

Does anyone have any advice? 2018 JL, 8.4 UConnect, pushed through an update and then radio just cycles on and off. The battery is now dead on the car because it just drains the battery over and over, I've checked and replaced fuses. I'm out of warranty, and the 8.4 system was already replaced once in 2020 for malfunctioning, and the radio never came in again after that. I think these systems are full of bugs...but now it's drained my battery and actually bricked my whole car...

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