Anyone know about instrument cluster panel availability?

[Deleted User 38384]

Hi all, my 2020 wrangler rubicon has been stuck at the dealer for almost 4 weeks, needs a new instrument cluster panel, it went blank. I was told it would be 3-5 days on the part so i approved the repair, then when i called to check on status they told me it was backordered and would be 3-4 weeks or more. I was told I should call FCA to expedite, which I did. They still won't give me an eta or tell me anything beyond saying they contacted the parts people and alternating for a response. Last night I found that there is a recall they went out in October for the instrument panel cluster for the screen going blank. I am guessing that is why the part is backordered, but I would really like to know if anyone has any experience with this and how long the part takes to ship? The dealer is not letting me take the vehicle as this cluster includes the odometer, so I have been renting a car for nearly 4 weeks already.

Well I've never ordered one myself, these things are pretty nifty.

https://www.alibaba.com/x/xF1xQ1E?ck=pdp

If it's worth anything, these started popping up on Alibaba about 3 months before Jeep announced their new dash set up for the 2024 Wranglers.

The only downside of this is you now have to modify the AC ducting, beyond that not too bad. Thankfully Mopar already figured it out for you, so you should be able to order the new vent ducting through the dealership. Or if you want I could probably find it for you from the manufacturer in China..

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[Jeep Wick]

Clusters $200 on eBay ready to ship. Just throwing it out there.

 

[Ratbert]

And sorry to hijack your thread. I see a lot of information posted on the Internet. That is what somebody told somebody who told somebody. I hate to see any kind of misinformation out there, especially where it involves a mechanic shop or dealership seizing a vehicle and it ends up costing the consumer fair amount of money for a rental car. It’s always good to dig to the bottom of these things to find out what’s reality and what is urban legend

Are you thinking / suggesting that @alphawolff gets his information 3rd or 4th hand?

 

[StonerSR25]

I am thinking / suggesting that @alphawolff reasonably believes his information to be true and correct. However I have no idea where @AlphaWolf obtained this information. I have a complete set of DOT regulations that encompass several binders. I will a concede I have been retired for 19 years and no longer receive the monthly updates. So there may have been a change in the law. But I am highly suspect that the DOT enacted a provision that allows a company to seize a persons property ( their car ) and hold it without a court order. ( kinda one of those 4th amendment things )

I can see a dealership or shop RECOMMEND to a customer they leave their vehicle with them until such time as the dash can be repaired or replaced. And they could go as far as informing the customer they could be subject to receiving a citation for operating a vehicle with out a working odometer should they be stopped by law enforcement. Hell, I don't even know if the vehicle will run without a dash panel, but based on some of the post above, you can just go out and buy one off the internet..........

My point is @AlphaWolf is stating it is a DOT requirement, if his is going to make this statement he should have no problem citing his authority, other then "it is a DOT requirement." If it is in fact a DOT regulation that I am not aware of, I will be more then happy to apologize.

 

[alphawolff]

I am thinking / suggesting that @alphawolff reasonably believes his information to be true and correct. However I have no idea where @AlphaWolf obtained this information. I have a complete set of DOT regulations that encompass several binders. I will a concede I have been retired for 19 years and no longer receive the monthly updates. So there may have been a change in the law. But I am highly suspect that the DOT enacted a provision that allows a company to seize a persons property ( their car ) and hold it without a court order. ( kinda one of those 4th amendment things )

I can see a dealership or shop RECOMMEND to a customer they leave their vehicle with them until such time as the dash can be repaired or replaced. And they could go as far as informing the customer they could be subject to receiving a citation for operating a vehicle with out a working odometer should they be stopped by law enforcement. Hell, I don't even know if the vehicle will run without a dash panel, but based on some of the post above, you can just go out and buy one off the internet..........

My point is @AlphaWolf is stating it is a DOT requirement, if his is going to make this statement he should have no problem citing his authority, other then "it is a DOT requirement." If it is in fact a DOT regulation that I am not aware of, I will be more then happy to apologize.

I never said DOT a single time. Who are you quoting?

The vehicle must stay to prevent odometer discrepancies. You CAN pickup your vehicle, it's your vehicle we don't give a shit what you do with it. We just cannot install the cluster and will have to cancel it. Tempering with the odometer is a federal felony, and willingly installing a cluster with an incorrect odometer must be documented. This means we will have to report it to Stellantis, which will in turn completely void any factory warranty you have. This will also be said in the service information, which will filter down to the carfax report. You would also be legally required to inform any purchaser at time of sale the odometer is not accurate. We do not have the ability to program it in house, as it's programmed before being shipped to us.

THAT is why your vehicle must stay. You don't have to let us keep it, but you won't be getting a new cluster. You're more then welcome to commit odometer fraud on your own dime.

 

[StonerSR25]

alphawolff my apologies,, I was referring to the comment above made by Ratbert. I did not go back and read the entire thread and thought his comment was referring to you. After going back and reviewing the thread, It was jeepguru68 who made the "DOT requirement" comment., not you. Sorry about that!

Absolutely agree with everything in your comment. My comments are all related to people suggesting they have the authority to keep your car against your wishes.

 

[jeepguru68]

alphawolff my apologies,, I was referring to the comment above made by Ratbert. I did not go back and read the entire thread and thought his comment was referring to you. After going back and reviewing the thread, It was jeepguru68 who made the "DOT requirement" comment., not you. Sorry about that!

Absolutely agree with everything in your comment. My comments are all related to people suggesting they have the authority to keep your car against your wishes.

My apologies everyone, I misspoke in my post. The dealership can suggest they keep your vehicle but it’s your vehicle and they can’t hold it but the dealership does have a responsibility to let you know that the vehicle is unsafe to drive in accordance with DOT regulations. Keep in mind that once you drop off your jeep and they order the cluster your jeep can’t move. If you decide to pick it up and drive it they will cancel the order and you will have to start all over again. I’m assuming you will go to the bottom of the list.

 

[Ratbert]

alphawolff my apologies,, I was referring to the comment above made by Ratbert. I did not go back and read the entire thread and thought his comment was referring to you. After going back and reviewing the thread, It was jeepguru68 who made the "DOT requirement" comment., not you. Sorry about that!

Absolutely agree with everything in your comment. My comments are all related to people suggesting they have the authority to keep your car against your wishes.

It might be helpful if you click the reply button underneath the post that you're responding to. That makes it obvious instead of us having to guess / assume your context.

 

[StonerSR25]

It might be helpful if you click the reply button underneath the post that you're responding to. That makes it obvious instead of us having to guess / assume your context.

I did not know that was how that worked. Will do it in the future thank you very much.

 

[azjl#3]

I never said DOT a single time. Who are you quoting?

The vehicle must stay to prevent odometer discrepancies. You CAN pickup your vehicle, it's your vehicle we don't give a shit what you do with it. We just cannot install the cluster and will have to cancel it. Tempering with the odometer is a federal felony, and willingly installing a cluster with an incorrect odometer must be documented. This means we will have to report it to Stellantis, which will in turn completely void any factory warranty you have. This will also be said in the service information, which will filter down to the carfax report. You would also be legally required to inform any purchaser at time of sale the odometer is not accurate. We do not have the ability to program it in house, as it's programmed before being shipped to us.

THAT is why your vehicle must stay. You don't have to let us keep it, but you won't be getting a new cluster. You're more then welcome to commit odometer fraud on your own dime.

This guy knows what he is talking about^^^^

 

[Dawsont]

Hi all, my 2020 wrangler rubicon has been stuck at the dealer for almost 4 weeks, needs a new instrument cluster panel, it went blank. I was told it would be 3-5 days on the part so i approved the repair, then when i called to check on status they told me it was backordered and would be 3-4 weeks or more. I was told I should call FCA to expedite, which I did. They still won't give me an eta or tell me anything beyond saying they contacted the parts people and alternating for a response. Last night I found that there is a recall they went out in October for the instrument panel cluster for the screen going blank. I am guessing that is why the part is backordered, but I would really like to know if anyone has any experience with this and how long the part takes to ship? The dealer is not letting me take the vehicle as this cluster includes the odometer, so I have been renting a car for nearly 4 weeks already.

I am on day 32 of my 2019 Wrangler being held hostage. My ICP went randomly black. I was told there was a recall. I took my Jeep in and was told my VIN was not in the recall. OK, no problem - I have a extended warranty that covered it. Part ordered on a Thursday, was told it would be in on Monday and was given a rental. 12 days later on 4/2/25 I was told I had to return the rental, it was no longer covered by my warranty. I was also told my part was now backordered until April 15th and to call Jeep Customer Care. I am 30 texts, 4 calls deep and at the Service Director level at the dealership. With Jeep Customer Care, I am 11 emails, 5 calls deep and on my 2nd case manager and a supervisor. Newest date given today is May 5th 2025! I am already 20 days with no rental. I bought $100 package to Jeep Beach Daytona 2025 and a 3 day beach trip/hotel booked with no Jeep to take. I have emailed Jeep CEO, no reply. I have never been so disappointed and mad. They are not supporting their product or customers.

 

[RubenZ]

I never said DOT a single time. Who are you quoting?

The vehicle must stay to prevent odometer discrepancies. You CAN pickup your vehicle, it's your vehicle we don't give a shit what you do with it. We just cannot install the cluster and will have to cancel it. Tempering with the odometer is a federal felony, and willingly installing a cluster with an incorrect odometer must be documented. This means we will have to report it to Stellantis, which will in turn completely void any factory warranty you have. This will also be said in the service information, which will filter down to the carfax report. You would also be legally required to inform any purchaser at time of sale the odometer is not accurate. We do not have the ability to program it in house, as it's programmed before being shipped to us.

THAT is why your vehicle must stay. You don't have to let us keep it, but you won't be getting a new cluster. You're more then welcome to commit odometer fraud on your own dime.

My 2018 had the cluster go out about 9 months after I got it back in 2018. The Dealer asked me to leave the vehicle there, but they actually asked me what the miles were. I couldn't remember so gave a ballpark number. That ballpark number is what was programmed on odometer in new cluster LOL. So not sure how all that really works lol but I literally could have said it has only 3k instead of the 10k it had.

 

[alphawolff]

My 2018 had the cluster go out about 9 months after I got it back in 2018. The Dealer asked me to leave the vehicle there, but they actually asked me what the miles were. I couldn't remember so gave a ballpark number. That ballpark number is what was programmed on odometer in new cluster LOL. So not sure how all that really works lol but I literally could have said it has only 3k instead of the 10k it had.

They can get the odometer from the PCM data. If they asked you to spitball it they're incompetent.

 

[RubenZ]

They can get the odometer from the PCM data. If they asked you to spitball it they're incompetent.

That would not surprise me actually lol. They were very incompetent. I was surprised how quickly they got the part though. I wonder if they maybe pulled it off another vehicle or something because supposedly at that time, since the JL was new model year. There weren't many parts.

 

[alphawolff]

That would not surprise me actually lol. They were very incompetent. I was surprised how quickly they got the part though. I wonder if they maybe pulled it off another vehicle or something because supposedly at that time, since the JL was new model year. There weren't many parts.

The recall only came out recently. Since then they completely shut down cluster production while they work on a new part. I wouldn't be surprised if they were going through old stock until it just ended p running out.

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