2 DOOR JL build/order discussions master thread

[alltimesaresoon]

I just called the 866 number for the first time, I have used the chat and dealer each time previously. I ordered 2/5, was 'D' on 2/8, I have the POC. I was told I am still 'D'. I did speak to someone who seemed to be very understanding, even at one time said she also did not understand everything that is going on. FIRST honest response I have received in 16 weeks and 4 days! Said they can not escalate because that has already been done - Nicole is tracking my order. I received an email from Nicole weeks ago - same email all of you received saying she is tracking my order - and have heard nothing else from her. I even used the response link from her email 3 times and have not received anything.

I asked about what more I could do or my dealer could do - was basically told there is nothing more but to wait. I am visiting the dealership today, we will see what happens.

Thanks for listening - needed to vent a little this morning!

it is amazing what a difference it makes to our psyches to just simply agree with us and express quickly that "something is wrong and it shouldn't be taking this long" and "i'm going to escalate".

Been reading this forum a long time now and there's better than a 90% positive response from the new 866 number, yet i haven't seen a whole lot of content difference in what they say. They are well coached to be polite, sympathetic, immediately express that something is amiss and your order should have been further along than it is at this point, and quickly move to i'm going to escalate. it's a skilled assuage and sidestep maneuver. the one thing they add to the jeep chat experience in content is an acknowledgement of an estimated build date, or info that you are d1 or kz faster. that's about it. they don't really do a whole lot else except take notes and put you in a queue for jeff or nicole. and yet simply with an expression of how you are right to be concerned or upset at the delay, and a stance of we are going to do something about this or get to the bottom of it, the perception of the service is much higher.

I'm not upset by this duck and weave, i kinda admire it. but to be honest about it, it hasn't really given us a whole lot more to chew on.

I can understand FCA's reasons for not wanting to give out gateline numbers, but that's the one readily available piece of information that would make a world of difference to me, to be able to track once a day what my gateline number is, divide by 1000 and get a fair estimate of when i'll hit the assembly process in Toledo.

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[BostonBilly]

Possible big news for Jeep tomorrow?

 

[keda69]

Possible big news for Jeep tomorrow?

Am i missing something? Admittedly im not a dodge guy , but since when is ram its own car brand? , and why in the hell would FCA sell off their best money maker. This guy should stop putting out videos.

 

[Sweetwater]

I just called the 866 number for the first time, I have used the chat and dealer each time previously. I ordered 2/5, was 'D' on 2/8, I have the POC. I was told I am still 'D'. I did speak to someone who seemed to be very understanding, even at one time said she also did not understand everything that is going on. FIRST honest response I have received in 16 weeks and 4 days! Said they can not escalate because that has already been done - Nicole is tracking my order. I received an email from Nicole weeks ago - same email all of you received saying she is tracking my order - and have heard nothing else from her. I even used the response link from her email 3 times and have not received anything.

I asked about what more I could do or my dealer could do - was basically told there is nothing more but to wait. I am visiting the dealership today, we will see what happens.

Thanks for listening - needed to vent a little this morning!

Yes vent it helps. Your dealer really can't do much. Only after mine sat in KZ
ready to ship for 26 days an email and call to my dealer (nasty one) he contacted his Rep
and it shipped in 5 days. My order 1-11-18 and I have had it 1 week today.

 

[IMBlu]

When they cancel an order that they have put into the system, they are supposed to generate a cancelation on the Jeep Order System. That, form, you need to sign - - - get a copy of that.

I have always found that arguing, making threats, explaining, and displaying Attitude is the wrong way to go. This kind of dealership really knows how to deal with that and take advantagei would be polite, but unapologetic, avoid too many explanations why. Just yo of it. Simple, polite, and steady wins this race. "Please cancel the order, now." and "Thank you" (when they do).

I hope so too! The good thing is that it IS built and production is in full swing. I am sure they are doing everything they can to get the built vehicles on their way to the dealer. From what I understand if it goes on a train it may take a bit longer, however it won't be long!

from what I can see from the nameless site, in my area in SE once on transport it takes about 3 weeks. It’s train til the last leg it seems. I will be so glad when it reaches that stage! Still waiting for the liner, I see some have waited over a month. It will happen.

 

[Sweetwater]

from what I can see from the nameless site, in my area in SE once on transport it takes about 3 weeks. It’s train til the last leg it seems. I will be so glad when it reaches that stage! Still waiting for the liner, I see some have waited over a month. It will happen.

Oh that train shouldn't take 3 weeks to get to you !
It's all down hill from Toledo !! :cwl:

 

[LydiaSP613]

Thanks for listening - needed to vent a little this morning!

That’s what we’re here for!!!

 

[IMBlu]

Good morning unicorn Jeeples!
Moving a bit slow today....

Oops... out of coffee? That’s serious!

 

[ImPickleRick]

My estimated ship date is tomorrow 06/01, ordered 05/07, when should I expect it to be delivered? How long had delivery taken for you guys?

 

[LydiaSP613]

Oops... out of coffee? That’s serious!

I’m already on my second cup! Haven’t been sleeping well this week & it’s got me dragging. Maybe I should make it a three cup day. Hmmmmm.....

 

[JBall]

Just a little something to help pass the time.

 

[LydiaSP613]

Just a little something to help pass the time.

:cwl::cwl:

 

[LydiaSP613]

Here’s my time passing submission....

 

[PavementWarrior]

Am i missing something? Admittedly im not a dodge guy , but since when is ram its own car brand? , and why in the hell would FCA sell off their best money maker. This guy should stop putting out videos.

Why? its a dying company. People laugh when they hear Wrangler and talk about screens flashing off and on. You are in a bubble here...

Wrangler is iconic in looks, and fun offroad so it gets passes from the faithful. The rest of the lineup is very problematic and the reliability/repair cost are off the charts. IT was looking like they might go under, but they have a good seller in new jl, but that may not be enough

 

[Sweetwater]

My estimated ship date is tomorrow 06/01, ordered 05/07, when should I expect it to be delivered? How long had delivery taken for you guys?

Are you trying to pull one over on us. 3 weeks for a JL. I really believe you
are BS'ing all of us.

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