Hello From JeepCares

[BostonBilly]

Hey Jeep care, welcome and thanks for listening, if your still here. Lol.

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[Powdrmut]

Welcome Jasmine/Julie @ Jeep Cares....46 posts, no reply? Almost two months since my JL order, my only question has been “when is 2door production scheduled to begin?” cricket sounds...dealer, factory rep, Jeep Chat & Customer care...useless!

 

[FrenchSSGTMike]

dealer, factory rep, Jeep Chat & Customer care...useless!

Pre-tty sure this won’t get you an answer any faster though lol

 

[The_Phew]

Fingers crossed that 'JeepCares' is a troll account, and this thread takes a hilarious turn soon...

 

[orey22]

Welcome Jasmine/Julie @ Jeep Cares....46 posts, no reply? Almost two months since my JL order, my only question has been “when is 2door production scheduled to begin?” cricket sounds...dealer, factory rep, Jeep Chat & Customer care...useless!

Agreed, when will 2DR's start rolling out of Toledo?

 

[Indio]

I’d just roll over laughing if someone from Jeep would come out an say....

“You’ll get what we give you, when we give it to you.... and you’ll like it”

Or similar to the "Soup Nazi" episode from Seinfeld. Step out of line wanting a special Wrangler color or feature and FCA replies: "No Jeep for you!".

 

[cnyjl]

Looks like they were privately messaging someone a few minutes ago, so at least they weren't scared away yet.

 

[Kansascoast]

It seems that Jeep has been keeping some kind of “mystery” about the release of some of the colors that show up on their build site. I would like to see a little more definitive date...or at least projected date...than “late availability”. 2025 could be considered “late availability”! For those of us that would like to make purchase plans...it would be nice to know...should I order my second choice (or third choice) now, or am I able to wait for the release of the color I want. It would be nice to know what that WAIT period is...within a reasonable time span. I don’t want to order now and then find out that I could have waited a little longer and got what I wanted. That being said...what is the Sting Grey color like? Is it the same as any currently produced Chrysler product? Can you share a paint code?

 

[bilash31]

As mentioned by someone else above, this is what JeepCares is about: https://www.jlwranglerforums.com/fo...te-iphone-incoming-outgoing-call-issues.3574/
They are not going to answer a myriad of questions about colors, options, timelines, etc. So everyone can save their collective digital breaths.

 

[Man-of-methods]

LOL. I'm sure Jeep is very sorry that you're growing tired of waiting for a feature that has never been offered on a wrangler before.

As mentioned by someone else above, this is what JeepCares is about: https://www.jlwranglerforums.com/fo...te-iphone-incoming-outgoing-call-issues.3574/
They are not going to answer a myriad of questions about colors, options, timelines, etc. So everyone can save their collective digital breaths.

Yeah, right.
That's not gonna happen.

 

[kurt13]

Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support.

I think it's pretty clear. @JeepCares is here to monitor the forum. They did not say they will be interacting with members the way @JLWF Dealer Guy does. Don't expect them to. I would hope when something like @newJLUguy's story happens, they will PM him and handle it. They probably are keeping tabs on busy threads and sending internal FCA messages like "Hey factory dudes, we're seeing a bunch of complaints about wind noise. You should have QC double-check that." I wouldn't expect much more.

 

[Smarrtazz]

I think it's pretty clear. @JeepCares is here to monitor the forum. They did not say they will be interacting with members the way @JLWF Dealer Guy does. Don't expect them to. I would hope when something like @newJLUguy's story happens, they will PM him and handle it. They probably are keeping tabs on busy threads and sending internal FCA messages like "Hey factory dudes, we're seeing a bunch of complaints about wind noise. You should have QC double-check that." I wouldn't expect much more.

I think you’re right. Makes sense.

 

[Powdrmut]

Pre-tty sure this won’t get you an answer any faster though lol

Sorry, frustration creeps in, sarcasm rears up. If Apple launched a new product like this, the media would be roasting their A$$. I mean it’s a $50K purchase, not a $500 iPhone. My 12/13 initial configuration preview was not confirmed till 12/19 with a VON, due to Jeep computer/server problems, as per my dealer. Really?

 

[JeepCares]

Welcome aboard. 2 Things I've seen reported so far.

1. The Start (Ignition) button did not work for 2 of our members. One member had it fail at the toll booth, 25 miles from the dealership.
2. The transfer case shift is very tight (difficult to shift into 4H). One member said it was much more difficult than his JK. Another member thought he broke the linkage. Most agree its hard to shift. Haven't read any feedback on shifting into 4L.

Thx!

Thanks for this info, Sierra Nevada! We generally handle concerns on a case by case basis. Any one is welcome to send us a direct message to talk more about what they are experiencing. We'd be glad to help however we can.

Jasmine
Jeep Social Care Specialist

 

[JeepCares]

Any way you can let us know if there is a transportation delay going on right now? There are around 30 fellas on here who have been KZ for a bit and haven't shipped.

I have been sitting between I status and JS status for a week now.

Jeep.com chat has proven itself to be practically useless for information.

'

Hi simpleJL,
We do see that your vehicle is still in JS status. It is typical that it could remain in this status for two weeks. We can look into this further for you and see if there are any additional updates. However, we do ask that you send us a private message to continue discussing this, as we often times ask for customers personal information.
Julie
Jeep Social Care Specialist

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