Software Update - Iphone Incoming/outgoing call issues

YNWA

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The computer system in my JL requires a software update due to incoming and outgoing phone issues. Jeep is now aware of the issue from my Dealer and we are awaiting the software update.
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JeepCares

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The computer system in my JL requires a software update due to incoming and outgoing phone issues. Jeep is now aware of the issue from my Dealer and we are awaiting the software update.
Hi YNWA,
We are glad to hear you are working on this with your dealer. We would like to make sure w have this documented with our systems and to look into this further. Please send us a private message with your VIN and current mileage.
Julie
Jeep Social Care Specialist
 

FCrackerJLRubi

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Oh please tell me @JeepCares is Dylans account for the love of all that is great in this world! We love Dylan! lol

But to the OP, good info to know, and another reason im glad I dont have an iPhone!

Edit: I saw the welcome post by JeepCares, no Dylan, hello and welcome Julie and Jasmine!
 
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YNWA

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Hi YNWA,
We are glad to hear you are working on this with your dealer. We would like to make sure w have this documented with our systems and to look into this further. Please send us a private message with your VIN and current mileage.
Julie
Jeep Social Care Specialist
How do I send you a private message ?
 

JHJLUR

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I’m not a having any issues with any of our iPhones and the 8.4 system
 

SpaceDog

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How do I send you a private message ?
Click on "JeepCares" under the avatar by their post. You'll get a popup that has the 'Send a private message' option.
 

wired

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Interesting. I have no issues with the UConnect or Apple Car play or phone calls with my iPhone. I like it better than my buddy's android in his new JL as it is more seamless and faster response time.
 

Newbiejeeperjl

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Hi YNWA,
We are glad to hear you are working on this with your dealer. We would like to make sure w have this documented with our systems and to look into this further. Please send us a private message with your VIN and current mileage.
Julie
Jeep Social Care Specialist
I Just bought my Jeep jl this afternoon and my radio keeps shutting down?! Can you help? I checked the fuse but it’s good. Is anyone else having this issue? It’s the basic radio not the upgrade.
 

pickles61

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I Just bought my Jeep jl this afternoon and my radio keeps shutting down?! Can you help? I checked the fuse but it’s good. Is anyone else having this issue? It’s the basic radio not the upgrade.
I bought my Jeep on Friday and started having the same problem a s you on sat. Every 30 or so seconds it reboots itself. This is another thread will similar issue.

https://www.jlwranglerforums.com/forum/threads/uconnect-screen-freaking-out.3595/page-2

@JeepCares can you look into this please
 

docjeep

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JeepCares

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I Just bought my Jeep jl this afternoon and my radio keeps shutting down?! Can you help? I checked the fuse but it’s good. Is anyone else having this issue? It’s the basic radio not the upgrade.
Hi Newbiejeeperjl and anyone else experiencing this concern,
We are aware of this and looking into it further. If you have not already called into our call centers regarding this, please send us a private message with your VIN and current mileage.
Julie
Social Care Specialist
 

docjeep

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Hi Newbiejeeperjl and anyone else experiencing this concern,
We are aware of this and looking into it further. If you have not already called into our call centers regarding this, please send us a private message with your VIN and current mileage.
Julie
Social Care Specialist

someone here was told no fix until some time in the "first quarter."

please verify if this is true Jeep Cares
 

JeepCares

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Please know that it is currently the first quarter. The first quarter is January-March. As stated we are aware of this concern and are working on finding the root cause to address it as soon as possible.
Julie
Jeep Social Care Specialist
 

docjeep

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Please know that it is currently the first quarter. The first quarter is January-March. As stated we are aware of this concern and are working on finding the root cause to address it as soon as possible.
Julie
Jeep Social Care Specialist


Yes I am aware of what first quarter means.


Are you telling us that we could be without a radio, backup camera, GPS, temp control until the end of March on a brand new week old $50,000 car?
 

docjeep

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Please know that it is currently the first quarter. The first quarter is January-March. As stated we are aware of this concern and are working on finding the root cause to address it as soon as possible.
Julie
Jeep Social Care Specialist


Folks...this is starting to sound like UConnectGate
 
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