Paint bubbling?

[Dpittma]

I need help in getting in contact with #JeepCares.

I have a 2018 Jeep JL wrangler and the paint is bubbling on almost all the hinges and other areas . It looks like a rash that is spreading.
I’ve attempted to reach out now 3 dealerships and I’m getting the run a round with no help .
Can someone advise me on who to contact?
Thanks

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[SH556JL]

So common, we have over 100 pages.

Best of luck, hope you get a good dealer. @JeepCares won’t really work with you if the dealer doesn’t want to play ball.

 

[vegasblue]

@JeepCares Asistance needed.

 

[myexcursion]

same looks to be happening to my billet silver doors... The hood also now appears to have a small bubble on the front lip... haven't brought to dealer yet just because i can't stand leaving it with anyone ...especially dealers. I wonder if I can just take the doors off and bring those to them instead ??

 

[JABCAT]

From your warranty booklet:

Step 1: Discuss your problem with the owner or general manager of the dealership.

Step 2: If your dealership still can’t resolve the problem, contact the Chrysler Motors Customer Center. You’ll find the address at 5.2. B. What Chrysler Motors Will Do Once you have followed the two steps described in 5.1(A), a Chrysler Motors representative at Chrysler Motors headquarters will review your situation. If it’s something that Chrysler Motors can help you with, Chrysler Motors will provide your dealer with all the information and assistance necessary to resolve the problem. Even if Chrysler Motors can’t help you, Chrysler Motors will acknowledge your contact and explain Chrysler Motors' position. C. If Your Problem Still Isn’t Resolved If you can’t resolve your warranty problem after following the two steps described in 5.1...

5.2 Helpful Addresses and Telephone Numbers Here are the addresses and telephone numbers of Chrysler Motors customer-service centers that can help you wherever you happen to be. Contact the one that covers your area: • United States Chrysler Motors Customer Center P.O. Box 21-8004 Auburn Hills, Michigan 48321-8004 Phone: (800) 992-1997

 

[Dpittma]

From your warranty booklet:

Step 1: Discuss your problem with the owner or general manager of the dealership.

Step 2: If your dealership still can’t resolve the problem, contact the Chrysler Motors Customer Center. You’ll find the address at 5.2. B. What Chrysler Motors Will Do Once you have followed the two steps described in 5.1(A), a Chrysler Motors representative at Chrysler Motors headquarters will review your situation. If it’s something that Chrysler Motors can help you with, Chrysler Motors will provide your dealer with all the information and assistance necessary to resolve the problem. Even if Chrysler Motors can’t help you, Chrysler Motors will acknowledge your contact and explain Chrysler Motors' position. C. If Your Problem Still Isn’t Resolved If you can’t resolve your warranty problem after following the two steps described in 5.1...

5.2 Helpful Addresses and Telephone Numbers Here are the addresses and telephone numbers of Chrysler Motors customer-service centers that can help you wherever you happen to be. Contact the one that covers your area: • United States Chrysler Motors Customer Center P.O. Box 21-8004 Auburn Hills, Michigan 48321-8004 Phone: (800) 992-1997

 

[Dpittma]

Thanks for your help .

 

[Dpittma]

So common, we have over 100 pages.

Best of luck, hope you get a good dealer. @JeepCares won’t really work with you if the dealer doesn’t want to play ball.

 

[Dpittma]

Thanks for the info.
The dealerships are passing me around. The dealer down the road from my house said I would need to take it to where I purchased it as they didn’t have a body shop on site . Made the call to where I purchased it Carl Burger Jeep in La Mesa and was told they don’t have a body shop on site either and referred me to another dealership Kearny Mesa Jeep which I spoke to a rep there and they were to have a service advisor call me back and it’s been several days and still no call back . Figured I’d reach out on the forum and tag @JeepCares to see if I needed to go a different direction.

 

[SH556JL]

I would try to get an appointment made with the dealer with the bodyshop, book it online if possible. They will need to get pictures and submit them for approval. I wouldn’t wait around for them to call, make an appointment and come in.

 

[JeepCares]

I need help in getting in contact with #JeepCares.

I have a 2018 Jeep JL wrangler and the paint is bubbling on almost all the hinges and other areas . It looks like a rash that is spreading.
I’ve attempted to reach out now 3 dealerships and I’m getting the run a round with no help .
Can someone advise me on who to contact?
Thanks

@JeepCares Asistance needed.

Thanks for tagging us here, vegasblue.

We'd be happy to discuss your paint concerns further, Dpittma. Sounds like you already have a case started from your later post, but if you need us to leave a note in the case or provide an update, we're in private message.

Kate
Jeep Cares

 

[Dpittma]

I would try to get an appointment made with the dealer with the bodyshop, book it online if possible. They will need to get pictures and submit them for approval. I wouldn’t wait around for them to call, make an appointment and come in.

 

[Dpittma]

Thanks for the advice.

 

[Dpittma]

Thanks for tagging us here, vegasblue.

We'd be happy to discuss your paint concerns further, Dpittma. Sounds like you already have a case started from your later post, but if you need us to leave a note in the case or provide an update, we're in private message.

Kate
Jeep Cares

 

[Dpittma]

Kate ,
I would like to chat if possible. Unsure how to DM you ?
please advise .

Thank you ,
DARLENE

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