jeremyjeep
Well-Known Member
- Thread starter
- #1
I just spoke with "Delores" in Jeep.com chat at 10:45pm EST 4/18/2018. She said that they NEVER give out status codes and that she has been there for 6 years. lol I have requested codes via Jeep.com chat before, and they provided 100% of the time without hesitation. No problem until now. She said the policy changed that they are no longer allowed to give out codes because it makes the customers upset. When I asked when this policy changed, she refused to answer. When I suggested she read my prior chat logs to see that they have always given out the codes, she refused to acknowledge that I was give the codes before every time even though she said she read the prior chat logs. So I exited chat, got a different person and they also refused to give the status code. What gives? Are there different chat people based on time zones perhaps and different teams have different policies? I called the 877-426-5337 number and they gave me the status code right away.
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