Steering corrected finally.

[astglenn]

It is frightful to hear from the folks that have bad JL's and saddens me. I count my lucky stars to haven gotten the only trouble free 2019 JLR ever made. Why me

You are obviously a wonderful person that leads a righteous life! ?

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[SamUSA]

My local Jeep dealership made an appointment for me to replace the steering wheel box, had my vehicle dropped off and then I get a phone call telling me to leave the vehicle overnight because they could not get to it on time so I agreed, I get another phone call explainig ot me why tjey won't replace it with the new TSB (I di not like her changed story). I asked for my vehicle and picked up becuase they are full of Shit. Would FCA replace my steering gear box with no issues if I go to a deifferent Jeep dealer!

 

[dsgrey]

My local Jeep dealership made an appointment for me to replace the steering wheel box, had my vehicle dropped off and then I get a phone call telling me to leave the vehicle overnight because they could not get to it on time so I agreed, I get another phone call explainig ot me why tjey won't replace it with the new TSB (I di not like her changed story). I asked for my vehicle and picked up becuase they are full of Shit. Would FCA replace my steering gear box with no issues if I go to a deifferent Jeep dealer!

There is a line at the bottom of the first page - if the customer describes the above issue then replace. I setup an appointment 2 weeks ago with a local dealer (not the one where I purchased) and had no issues. But you must describe the wander issue as stated in the TSB. I also brought a copy of the TSB with me just in case.

 

[SamUSA]

Thank you very much!

 

[SSinGA]

My local Jeep dealership made an appointment for me to replace the steering wheel box, had my vehicle dropped off and then I get a phone call telling me to leave the vehicle overnight because they could not get to it on time so I agreed, I get another phone call explainig ot me why tjey won't replace it with the new TSB (I di not like her changed story). I asked for my vehicle and picked up becuase they are full of Shit. Would FCA replace my steering gear box with no issues if I go to a deifferent Jeep dealer!

We had 2 dealerships reject our request to perform the TSB. The third had no problems doing it.

Good Luck!!

 

[guarnibl]

We had 2 dealerships reject our request to perform the TSB. The third had no problems doing it.

Good Luck!!

The amount they get paid probably doesn’t cover the tech’s time so the techs just won’t work on it. Lol. At least that’s happened here quite a bit lately. Oh you want warranty work done? No. They don’t even want the business. It depends on what it’s for, of course.

 

[SamUSA]

Thank you guys!

 

[calemasters]

I get why you spent your own money. My JL is under full warranty, but I recently spent almost $600 of my own money to fix a problem because; 1.) I did not want to take it to the dealer, 2.) I installed upgraded parts, 3.) I did the job right.

There is a certain satisfaction to doing it yourself.

Glad you got the steering fixed!

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