jludave
Well-Known Member
- First Name
- Dave
- Joined
- Feb 13, 2020
- Threads
- 13
- Messages
- 3,650
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- Location
- The Isle of Long
- Vehicle(s)
- 2020 Wrangler Unlimited Sport Altitude
- Occupation
- IT Manager
- Vehicle Showcase
- 1
True that it doesn't happen on every install. However when it does, with your product, the solution should not be for the customer to have to purchase a 3rd party product to resolve the issue. The solution should be provided by Oracle, without added cost the to the customer. The customer has no way of knowing the issue would occur at time of purchase. And, of course, once the product is installed it is considered used by Oracle so the the option of returning for a full refund is lost. Seems to me it puts full burden on the customer, does it not? I'm not looking for a response here, just stating how I see things.This is not necessary on every install. Again, this happens on very few vehicle's systems, and this is one of several solutions we mentioned.
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