Programmer blocking dealership software updates?

[melendez69]

A funny thing happened to me when I brought my JL in for the clutch recall & state emissions inspection last week. The service advisor said the vehicle was blocking their computers from loading the software for the recall and inspection. I've had a Tazer since 2018 & I've been going there since I had the Jeep, doing the same routine... unmarry, reboot, 2 sleep cycles/remove.

In fairness to Joe, I cannot say with any certainty that the Tazer could be the culprit. This is a first, so I'm curious as to whether or not a programmer can cause something like this to happen.

I'm on 11.3.4 & I'll update to 11.3.7 & go back to try again. I didn't mention the Tazer when I handed him the key fob.

Has anyone either heard of or experienced this?

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[TX_Ovrlnd]

A funny thing happened to me when I brought my JL in for the clutch recall & state emissions inspection last week. The service advisor said the vehicle was blocking their computers from loading the software for the recall and inspection. I've had a Tazer since 2018 & I've been going there since I had the Jeep, doing the same routine... unmarry, reboot, 2 sleep cycles/remove.

In fairness to Joe, I cannot say with any certainty that the Tazer could be the culprit. This is a first, so I'm curious as to whether or not a programmer can cause something like this to happen.

I'm on 11.3.4 & I'll update to 11.3.7 & go back to try again. I didn't mention the Tazer when I handed him the key fob.

Has anyone either heard of or experienced this?

Did you reattach the cables for the security module? Mentioning anything aftermarket, especially a tazer, will usually have dealers throw out all kinds of excuses to complicate things or charge more monies.

 

[melendez69]

Did you reattach the cables for the security module? Mentioning anything aftermarket, especially a tazer, will usually have dealers throw out all kinds of excuses to complicate things or charge more monies.

I reattached the cables... i didn't think about it at the time (thank you), but it's possible I didn't fully seat one. If that's the case, I'd be surprised if that wasn't checked (maybe I shouldn't be).

I removed just before I went in for service... no mention of the Tazer.

After my next visit, I'll post back regardless of outcome.

 

[TX_Ovrlnd]

My fault, I read that as you mentioned the tazer lol.

 

[melendez69]

Upon further review, I'd have to chalk this up to user error & take the L. On my 2nd attempt (different location) this problem didn't resurface. After the unmarry/sleep cycle dance I reattached the cables to the security module & made sure they were in tight.

Nothing to see here.

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