kogar
Well-Known Member
- First Name
- JD
- Joined
- Mar 2, 2018
- Threads
- 36
- Messages
- 209
- Reaction score
- 314
- Location
- Cedar Park, TX
- Vehicle(s)
- JLUR EcoDiesel
- Thread starter
- #1
Received and installed my new Tuffy Security Enclosure that has the cutout for the OEM subwoofer. Everything went together quickly and easily, and fit was perfect! I'm a very happy customer. But...there's a longer story here....
You see, when I first saw the enclosure offered back a few months ago, I quickly ordered it, neglecting to read the part about it NOT working with the OEM (Alpine) subwoofer. After I received it, I wrote to the folks at Tuffy. They quickly responded and pointed out that they won't have support for the subwoofer for a few more months, and offered me a full refund if I returned the enclosure.
Me, being the DIY type with a garage full of stuff and access to a sheet metal shop, decided I will mod the enclosure myself. I pulled out my angle grinder and got the subwoofer stuff cut out, then set the project aside for some higher priority work. Unfortunately, the sheet metal shop I had access to closed about a month later, so my access to a sturdy brake disappeared, and with it my plans to finish the hack job on the enclosure. But, a few weeks later, Tuffy announces the version with the OEM subwoofer suppport. I reached back out to Tuffy to see if I could just buy the panels that were different. They quickly responded that it wasn't possible, however, they offered to give me a partial refund on the enclosure that I hacked up if I sent it back.
I'm REALLY happy with how patient Jason Larson over at Tuffy was with me. They honestly could have said, "well, we offered you a refund and instead you played Dr Frankenstein with the enclosure, so you'll just have to order another one," but instead they showed some real class. These guys have won a lifetime customer (and, hopefully, a wiser customer too
)
You see, when I first saw the enclosure offered back a few months ago, I quickly ordered it, neglecting to read the part about it NOT working with the OEM (Alpine) subwoofer. After I received it, I wrote to the folks at Tuffy. They quickly responded and pointed out that they won't have support for the subwoofer for a few more months, and offered me a full refund if I returned the enclosure.
Me, being the DIY type with a garage full of stuff and access to a sheet metal shop, decided I will mod the enclosure myself. I pulled out my angle grinder and got the subwoofer stuff cut out, then set the project aside for some higher priority work. Unfortunately, the sheet metal shop I had access to closed about a month later, so my access to a sturdy brake disappeared, and with it my plans to finish the hack job on the enclosure. But, a few weeks later, Tuffy announces the version with the OEM subwoofer suppport. I reached back out to Tuffy to see if I could just buy the panels that were different. They quickly responded that it wasn't possible, however, they offered to give me a partial refund on the enclosure that I hacked up if I sent it back.
I'm REALLY happy with how patient Jason Larson over at Tuffy was with me. They honestly could have said, "well, we offered you a refund and instead you played Dr Frankenstein with the enclosure, so you'll just have to order another one," but instead they showed some real class. These guys have won a lifetime customer (and, hopefully, a wiser customer too
)
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