know-it-all service advisor

[rickinAZ]

I recently visited my local dealership—just past my basic powertrain warranty—to confirm that my DPF is still covered under the 96-month emissions warranty. I was relieved when the service advisor confirmed the coverage, but the conversation quickly took a turn toward operational advice.

He kindly offered a 'tip' on how to initiate a regeneration cycle: "Get on the highway and keep your revs above 3,000 RPMs; this will trigger a 'forced' regen".

When I gently pointed out that what he was describing sounded more like creating the driving conditions required to facilitate ongoing passive regen, he scoffed at me as a misinformed customer. I decided to stop there, refraining from mentioning that his description was miles away from a true forced regeneration. I also resisted the urge to explain that the core principle isn't about the RPM range itself, but about generating the necessary exhaust temperature to burn off the soot.

Still, who am I to question the advice of a trained professional?"

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[Hard Rock Jeep]

Well, the guy is an idiot. To drive with stock tires, 8th gear, 3.73 diff, at 3000 RPM you would be going 118 miles per hour.

He is not trained and is not a professional.

 

[Gregj]

He didn’t say it had to be in eighth. Still uninformed though.
Gregj

 

[Bayrat]

Unfortunately, they hire anyone looking for a job and willing to sit there and schedule appointments, listen to complaints and to hand out sometimes ill advise.

 

[TheBirdie72]

Unfortunately, they hire anyone looking for a job and willing to sit there and schedule appointments, listen to complaints and to hand out sometimes ill advise.

Sounds like a great opportunity for me to use my best skillsets! Where do I apply?!

 

[Duc Hunter]

What a tool, my soot level goes down, albeit slowly, at 65-70 mph on flat freeways in Florida in 8th gear. I drove from Houston to Jacksonville over 2 days, it never did a proper regen, soot level dropped into the low 20’s and stayed there the whole trip. He needs another lesson.

 

[Joe's_Roxy]

I recently visited my local dealership—just past my basic powertrain warranty—to confirm that my DPF is still covered under the 96-month emissions warranty. I was relieved when the service advisor confirmed the coverage, but the conversation quickly took a turn toward operational advice.

He kindly offered a 'tip' on how to initiate a regeneration cycle: "Get on the highway and keep your revs above 3,000 RPMs; this will trigger a 'forced' regen".

When I gently pointed out that what he was describing sounded more like creating the driving conditions required to facilitate ongoing passive regen, he scoffed at me as a misinformed customer. I decided to stop there, refraining from mentioning that his description was miles away from a true forced regeneration. I also resisted the urge to explain that the core principle isn't about the RPM range itself, but about generating the necessary exhaust temperature to burn off the soot.

Still, who am I to question the advice of a trained professional?"

Give the guy a break...a salesman probably fed him that line and he didn't know enough to know it was crap.

Not a diesel owner, no diesel experience, didn't even sleep at a Holiday Inn Express last night.

 

[Deleted User 38384]

I recently visited my local dealership—just past my basic powertrain warranty—to confirm that my DPF is still covered under the 96-month emissions warranty. I was relieved when the service advisor confirmed the coverage, but the conversation quickly took a turn toward operational advice.

He kindly offered a 'tip' on how to initiate a regeneration cycle: "Get on the highway and keep your revs above 3,000 RPMs; this will trigger a 'forced' regen".

When I gently pointed out that what he was describing sounded more like creating the driving conditions required to facilitate ongoing passive regen, he scoffed at me as a misinformed customer. I decided to stop there, refraining from mentioning that his description was miles away from a true forced regeneration. I also resisted the urge to explain that the core principle isn't about the RPM range itself, but about generating the necessary exhaust temperature to burn off the soot.

Still, who am I to question the advice of a trained professional?"

You missed your chance to put that loser in his place!!!

 

[guarnibl]

What are you guys using to monitor soot levels, etc? Banks?

 

[Gregj]

Banks iDash.

What are you guys using to monitor soot levels, etc? Banks?

gregj

 

[AskBin]

I recently visited my local dealership—just past my basic powertrain warranty—to confirm that my DPF is still covered under the 96-month emissions warranty. I was relieved when the service advisor confirmed the coverage, but the conversation quickly took a turn toward operational advice.

He kindly offered a 'tip' on how to initiate a regeneration cycle: "Get on the highway and keep your revs above 3,000 RPMs; this will trigger a 'forced' regen".

When I gently pointed out that what he was describing sounded more like creating the driving conditions required to facilitate ongoing passive regen, he scoffed at me as a misinformed customer. I decided to stop there, refraining from mentioning that his description was miles away from a true forced regeneration. I also resisted the urge to explain that the core principle isn't about the RPM range itself, but about generating the necessary exhaust temperature to burn off the soot.

Still, who am I to question the advice of a trained professional?"

99% of the time when someone mentions what a SA says, i say to just ask to speak to a tech. I never minded explaining things to customers and unlike braindead SAs, we have acess to hotlines to ask the engineers who made the damn car questions about issues...

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