Is this for real?

[Old Jeeper]

I love Discount tire, have spent $0,000s with them. I was wheeling hard and often when I lived in Scottdale and replacing my BFG KM2s about every 6 mo. I wheel with some of the Execs from Discount, the HQ is in Phoenix, it started there, great guys, great company...but for the first time in 20 years I do not have one close to me, in the only in FL are up N and on the East shore.




I could have gone with the 315s, but opted for the 35s as they are a bit taller and my bet is since my JLR is NOT an XR (NOT available in 2 door) SADLY then not likely to have warrantied, not that I care...

Reality: Sam's warranties there work for quite some time, in fact, I think its the life of the tires, and since they also did my wheels those to are covered, and certainly the TPMS also. I had an appointment to get them to fix it last week but I had to cancle and move to this instead.

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[Whaler27]

The service writer, made it CLEAR! My TPMS was NOT in warranty due to the GY 35 in tires that did NOT come on my Jeep, never said a word about Sam's club where bought the tires. As a result it was not in warranty. In fact the FIRST he asked: was "do you have NON OEM TIRES?" YES! "then its not in warranty"

He asked about the tires before he ever even saw my Jeep. We walked down to the Jeep and he looked a the tires and said "35s do not come on a JLR!"

The tires were installed 6 Nov and have worked with no issue at all untill yesterday moring on the way to the dealer, I was there on other business and so I asked service about it.

LET ME MAKE IT CLEAR: It was THE TIRES that put it out of warranty, he said if you kept you 33s, no problem...

Well, it IS the tires (and wheels). Obviously, the service writer can tell the wheels aren’t OEM). Even the slowest thinking service writer knows you can’t replace wheels and tires without either moving the sensors or replacing them, so it’s clearly not a Jeep warranty claim.

This is sorta like having a local shop reupholster your Jeep seats and then demanding free repair from the jeep dealer when the new seat fabric fails.

 

[Old Jeeper]

O U T R A G E...LOL Jeep forums always brings out the best and worst in people. But feel NOT bad, I have been on them for 40+ years and nothing has changed.

Lets see who stands WITH the Dealer on this "Outrage":

Letter 1:

Samantha Beaulieu

Service Advisor

Naples Jeep

6381 Airport Pulling Rd

M, Naples, FL34109

Samantha,

I have hesitated to write this letter to Naples Jeep, but yours is the only e-mail I have. Since you are involved, I send this to you and request you forward this to the correct Naples Jeep personnel.

As you know I initially brought in my Jeep for Windshield motor failure and the Jeep pulled to the right under hard braking. The total bill was $899.04 and they kept my Jeep for 5 days in the shop.

I was told I did not have an extended Jeep Warranty. I knew I had purchased one only a few months ago. However, I did not question and paid the $899 bill.

When I went to drive out a message came up on my screen and it said “Unable to connect to the OBD 2” with my Alpine Radio. In addition, when I put on my right turn signal to drive out a message came up saying “Right turn signal is out”, later I got the same message for my left turn signal. I just guessed it was a glitch and would work itself out.

It did not and I stopped by and was told my Alpine Radio was not OEM and they could do nothing and I did not mention my turn signals assuming it was just bulbs that failed. I said no problem I will take it to the Alpine dealer and pay for it myself which I did and have not asked for any $ consideration from Naples Jeep. I have the build sheet on my Jeep and it shows the Option: “Alpine 550 amp, 9-Spkr w/All WeatherSubwoofer”

I took my Jeep to Best Buy where they sell and install Alpine auto radios. The Alpine Tech spent about 30 in trying to trace the wiring and discovered it had been unplugged, on purpose, it was a snap in plug. The Tech said someone unplugged it and then hid the wiring up inside the dash which took him 30 min to find.

Later, I went to replace the bulbs in my turn signals. I took off the back connector and removed the plug, what found was a cut wire, I checked the other turn signal and it too had a cut wire.

The only place this could have occurred was the Service Shop over the 5 days it was there. I came down to Naples Jeep, spoke with you, and informed you that indeed I had an extended warranty and brought a copy. I had called Jeep and they looked up my data and confirmed I had the extended warranty. I met with a Service lady and she confirmed I had a warranty that covers the services and that in fact, I should not have been charged for the work performed, but it should have been covered under warranty initially.

Then I met with another Service person that you introduced me to and the purpose was to show what had happened to my Jeep while it was in the shop. The 3 items I mentioned above:

Wires cut on the L/R Turn Signals

Radio Unplugged

He goes on the defensive and tells me it was impossible. Next thing I know I have 3 or more people out there all acting extremely aggressive and in total denial.

AT NO TIME did I ever ask you, or these people (Service people) to cover this, do work on this, or reimburse my cost of getting my radio repaired or the turn signals repaired. I was ONLY there to sort out the warranty issue and to inform the Service management team that this damage occurred while my Jeep was in the shop.

However, I no longer feel assured that my $899 will be refunded. This is because of the attitude, threats, and visible anger of the Service Managers that surrounded me in front of my Jeep and verbally attacked me. To say it was ugly and conformational would be an understatement. I went to leave and said I want to get my original Invoice for the $899.09. Service Mgr said I was NOT going to get it and if I tried that he was going to call the police. I have no idea for what. I made NO DEMANDS of any kind, I was only there to inform what occurred, no more, no less.

At this time, I am not feeling as that I will get my refund due to the attitude by the Service Managers that surrounded me and threatened me. For that reason, I will go thru my bank, using this letter as the basis, and request they withdraw my payment on my Visa card from Naples Jeep.

Major Don

US Army Infantry (RET)

Port Charlotte, FL

1 Month later:

Letter 2: $899.04

Samantha Beaulieu

Service Advisor

Naples Jeep

6381 Airport Pulling Rd

M, Naples, FL34109

Samantha,

Almost 1 month ago I put my Jeep in your shop, it was there for a week for a wiper motor and a brake bleed. I was told when I picked it up I had no warranty. I took it at face value and paid the $899.xx bill without question. I did not argue the point I just assumed something was wrong on my side. When I went home I pulled up my Jeep extended warranty: 3/36 Care Plus, effective 01/25/2022, Plan # 50294518.

I brought this into the service dept, they were hesitant at first and then a lady said yes I was correct, and the $899.xx bill I paid was covered and she would take care of it.

It's a few days short of a month and the check I should have received in about 2 weeks has yet to arrive.

I informed who I believed to be the Service manager along with 3 other people at the Service department that I was there to inform them what happened to my Jeep over the week it was in their shop. My two front turn signals had their wires cut and my radio was unplugged and the plug wire was stuffed up into and behind the dash. When I showed them the cut wires they came completely “unhinged” denying any possibility that such a thing could have happened in their shop. The unplugged radio wire was discovered by the Alpine Radio Tech at Best Buy. I paid for that.

I am not asking for anything other than my $899.xx that I paid for warranty work. Why I was told there was no warranty, I don't know but when I came back to show them my warranty suddenly it was found in the computer system.

I have since replaced the two front turn signals and had the radio fixed. To say the Servicer Mgr (?) came unhinged would be an understatement. He screamed: "I AM NOT GOING TO PAY YOU FOR ANYTHING". This was after I told him I was down there to find out about the status of my reimbursement of the $899.xx; he then threatened me with not paying and calling the police. So, I left.

It's almost a month and no reimbursement and no communication. If I do not hear from someone by the close of business on Monday, I will contact my bank and initiate a Funds Retrieval. I bank with USAA and have been with them for 55 years. I feel confident the action will be in my favor...

Major Don

US Army Infantry (RET)

Port Charlotte, FL

 

[Old Jeeper]

Resolution:

My bank pulled back the full amount of the money because they found in my favor, the dealership clearly lied to. I also found my Jeep was done the same day I brought it in, but for some reason, they kept in the shop for a week. When I called on Fri 5 days after it went in, they told me they were not finished, and it would be the next week and said not acceptable, get it today by close of business. The work schedule said the windshield motor change-out was less than 1 hr and the brake bleed less than 1 hour. The windshield motor was in stock, I check that before I left my Jeep there.

I picked it up and took note it had been driven a lot of miles, their answer was they needed to check the brakes.

So I won.

Then this past Friday, I got an envelope from Naples Jeep. No letter, but inside was a Check for $497.00 bucks, got no idea what for.

I am $1400 bucks ahead, THANK YOU NAPLES JEEP!

 

[The Last Cowboy]

Were the wires messed with in order to get you to come back and spend more money?

 

[Old Jeeper]

Were the wires messed with in order to get you to come back and spend more money?

LOL, never been back there again.

So why? Dunno, but not rare to do something to you car that requires you to spend more money with them. The oldest trick is selling you a quart of oil at the service station. There used be a small umbrella on the oil dipstick. Pull the stick, wipe, put it back in and push down on the dipstick and it stops at the umbrella...shows 1 Qt low, so you make a sale off that.

Then there the carbon on the valves. I am seeing that again at shops and even dealers. They sell you on a valve job or a magic liquid you add and it cleans off the carbon from the valves and runs like a new car. Oldest trick in the book outside of the quart low.

The carbon build-up is an issue and yes it does affect your performance. You fix buy pulling the heads and sending them out for a valve job or pour some magic elixr in the gas.. All that cost $ to $$$$$.

Take 12 oz can of water, bring motor to operating temp, disconnect the CAT Converter, pour can of water thru the intake. Carbon GONE! Just that easy, just that cheap.

 

[TX_Ovrlnd]

I would definitely not go back to that dealership, wow what a shady place. I would report them to the BBB and probably the state for illegal business practices, maybe even get the local news involved. If they did that to you, they've done it to many others.

I still stand in support of the dealer not having any involvement with your TPMS, and after your other issues you shouldn't have tried to go there anyhow.

 

[Old Jeeper]

From the dealer's perspective: You had the wheels removed at some point by you or another shop, touched/moved TPMS, and now your TPMS doesn't work because they are loose or came disconnected, and you think that's the dealer's fault and should be warrantied?

You need to trade the Jeep in and buy a Prius sir. This is just the beginning of your problems ~ 20 year Jeep owner ???

- I say this in jest. But seriously, Jeeps will be quirky with issues, and dealers are generally not helpful. Embrace the faults and you will love it.

LOL would you please "quote ME" See bold above. I NEVER even mentioned warranty, the service writer did in about a 3 min conversation and the next 25 min or so was Jeep talk.

You are so right, I just have not been driving Jeeps long enough, I think about 2 weeks since 1965....what would I know I have only owned a few.

Beginning in 1984 when I ordered my first Jeep that was not bought used: 1984, 87, 89, 91, 94, 95, 97, 99, 2001, 2003, 2006, 2011, 2013, 2015, 2017, 2023 and my '55 Jeep bought used in 2009.

 

[Old Jeeper]

I would definitely not go back to that dealership, wow what a shady place. I would report them to the BBB and probably the state for illegal business practices, maybe even get the local news involved. If they did that to you, they've done it to many others.

I still stand in support of the dealer not having any involvement with your TPMS, and after your other issues you shouldn't have tried to go there anyhow.

Different dealer, I have never been back to Naples. My Dealer who I have no issues with and NEVER at any time requested Warranty support.

If you read the 2 letters I sent to Naples Jeep, you note I never requested warranty support from them after they denied my warranty and I paid the $899 bill, never argued over my Alpine radio or as them to fix my front turn signal. I bought new out of my pocket and installed them myself.

Even when I showed them my Build sheet, they said Jeep had NEVER used Alpine for a radio.

I do not and never HAVE asked any dealer to cover anything under warranty, that is the dealer's call, not mine!

Dealers are not under any obligation to fix you car. I once had a truck the came from the factory (ordered it) and the radio did not work. The dealer had it week and could not fix it and told me: "we cannot fix, take it to another dealer". I did they had it for 3 weeks and could not fix it. OUTCOME: One of the sales guys had the same problem on his truck and he bought a new antenna and it fixed it. He told that to my Service writer and he ordered a new antenna, but it did not work, so he ordered an antenna for the previous year's model and it worked!

Dealers do not have to warranty a modified vehicle...any modification can disqualify the warranty. You can take to another dealer and may CHEERFULLY warranty it.

I have had 2 personal friends who owned dealerships, a Ford dealership where I get my F 450s and a very good friend and hunting/fishing buddy whose family opened the dealership in 1929. This was a GM dealership, one of the last ones in the US. GM dealership could sell ANYTHING GM mfg. He sold trucks all over the US, yet only 3 people worked there. His wife who was the finance and accountant, his son who did minor mech work and "Mr Bill" the owner.

Both had the same business model. Sell all trucks at Invoice, no add-ons, just TT&L.. WHY? Several reasons. Both owners are ranchers and or a farmer, one raised cattle the other Cotton etc. They do a big volume and both said this. If I were to negotiate every truck sale I would sell half or less than what I do. You know what you are going to pay for that truck before you get here: Invoice (-) any factory incentives you are eligible for, + TT&L. Where do you make your money? The rancher/farmer's wife and kids drive SUVs, Mustangs, Camaros, you name it and they don't get invoice..

Now you know, no need to ask for warranty coverage, if give it they do, if they don't, they don't. They will respect you and as you build on your relationship over time you will find they help if they can and do things for you off book.

So the other day I stop for other business but its my dealership for Jeeps. I stopped in at the service desk intro myself, I asked for NOTHING. When he said you don't have OEM tires, I did not blink an eye, half hour later he gives me his card with his cell fone written on it and says call me first if you any service work in or out of warranty, I will work with you.

2 of the most honest dealers I have ever met in 55+ years of buying cars

 

[Justmefor23]

Sounds like the dealer was half right. He may have been confused when he talked about the tires. Definitely on Sam's. If they removed old TPMS sensors and didn't install them correctly your going to have problems. This things have a very specific torque and overdoing it will break them.
Also, when purchasing new wheels, some tire shops use TPMS sensors that don't work well with OEM. Had a lot of issues with aftermarket wheels until I figured out a damn sensor kept resetting the TPMS system on my vehicle causing a warning light.
I now call that wheel "spare"

 

[drpericak]

My 2 cents. Nobody agrees with OP. OP is annoyed by this. Can't let it go.

That's probably about 4 cents.

 

[Old Jeeper]

My 2 cents. Nobody agrees with OP. OP is annoyed by this. Can't let it go.

That's probably about 4 cents.

You are the guy who cannot let go, LOL, in fact, it's quite comical that after all these posts there are people posting and fabricating what said (I refrain from using the term "Lie"). Dunno, maybe its reading comprehension skills are not up to par or they cannot accept the truth no matter how many times you present it to them. What It is, a reflection of how they do business with businesses. Its them they got passed over for warranty work, not me I have never asked because it's up to the dealer, it's yes or no they make the call, not you....ohhh and keep your 2 cents, I don't need it!

 

[Deleted User 38384]

So I got 221 mi on my 2023 JLR. I ordered the 4:88 gears and it came with those 33 in tires. So I pick up a set of Fuel Wheels 9.5 in wide and a set of GY DuraTrac 35 in tires and it made a world of difference.

Caught a sale down at Sam's club and they installed the tires on the new wheels no charge and I just paid for the tires and the warranty. Everything worked well and then a couple of days ago the TPMS sensor on the right side blinks and goes out. I happen to be where I ordered my Jeep so I pull in and tell them my passenger side TPMS is not reading.

Service writer comes out and sits in, turn on and says they have just came lose. OK. He then asks if my tires are OEM? NO, they are GY Duratracs, 35. WOAH, you are not in warranty? What is that you say. We don't warranty Jeep with non-OEM parts and we look at you TPMS but that is gonna cost you $180 Diagnostic Fee, Plus the cost of the TPMS that we will need to replace!

WTH, you said they came loose?

Well YES but they are no longer in warranty so you need to put new ones in and then calibrate it.

OK what is the total cost estimate?

$180 Diagnostic fee + New sensors and labor to remove and install, rebalance the tires, figure on another $300 for $480 total.

WOW!

Well if they were OEM tires they would be in warranty, you are running aftermarket tires and we don't warranty them.

Let me get this straight! This like you telling my water pump has failed and because I installed a Wal Mart air filter then I am no longer in warranty????

Well we prob warranty your water pump I guess.

Yesterday at an Auth Jeep Dealer!

More reasons I hate dealerships!

If you remember, cars for longest time didn't have TPMS sensors, so usually once a week or once a month you'd go around your car and check your tire pressure.

If I were you I just wouldn't look at that screen on your dash. With time you'll get used to seeing the TPMS sensor light on and the constant warning messages.

I removed my backup camera, and every time I back up it tells me "no camera", also I have the hood open light on and the auto start stop light on. At this point I don't even notice them, they've been on so long.

Best of luck, and yeah the local shop idea is probably best.

 

[Ratbert]

Some hate the start/stop. My peeve is the tpsm's, which are useless IMO. I flat tow(no value) to trailheads and aired down at the trailheads which activates the dash warnings during my outings. With my newest tires, I deleted them. Nanny B.S. IMO

Except, of course, when one of your kids is driving 75 on the interstate and doesn't realize that the weird behavior is a flat instead of "just a Jeep thing".

 

[COJeeper]

LOL, that is not a problem, I have warranty and an appt Mon at 4 to have tighten up at Sams.

For those of you on the dealer's side, try reading this again: The Dealer stated REPEATEDLY it was: "the NON OEM TIRES, 35s do not come on a 2023 JLR, that is a QUOTE!!! He did not care about the wheels, its the TIRES folks...but for $480+ Tax they will cheerfully fix it...

He did NOT place blame on the Wheels or Sam's Club, it was TIRES, wrong size!

He also mentioned the tailgate, I have the 35 there also. I told him I had the reinforced tailgatge option. He said does not make any difference, its a non OEM size and not under warranty if it breaks.

Here we go: 35 x 12:50 x 17:9.50

Oh, I see the problem right there! It's a 2 door!

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