Inspection Process

[Des]

My Jeep had a VIN and was built in 3 weeks. It has been in the Inspection Process for 3 plus weeks. I feel like I'm buying a lemon. Is it not passing inspection so they're keeping it or is it in line to get inspected. I would rather them tell me they are waiting for a part. I feel like somethings wrong with the jeep since it's being inspected for 3 weeks with no sign of delivery date. I seriously am thinking of walking away. I need a car.

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[Ratiogear]

Order should take 7-9 weeks to get to shipping, then up to 2 weeks for shipping. It's not in inspection for 3 weeks, they just barely pay lip service to "tracking" your vehicle for you.

You can talk to jeep chat or customer care and attempt to get an escalation. I was told that I could get an escalation after 2 weeks in inspections. At 13 days, the agent said they couldn't escalate ("I don't have any option to escalate"). At 14 I got an escalation and the brand mentor contacted me the next business day. The very next business day after contact, it was in the next phase.

I get it. I was (and am) super frustrated because my build looks to be arriving 7/10, when I was originally told 6/4. I saw other vehicles ordered after mine that were built prior to mine, then while I was still waiting in D1 status, saw vehicles ordered after mine be built, inspected, shipped, delivered, bought and paid for before mine ever started framing. But the "I need a car" line is a bit silly, because the average build time is 6-9 weeks and you're just getting into week 7.

 

[Des]

Order should take 7-9 weeks to get to shipping, then up to 2 weeks for shipping. It's not in inspection for 3 weeks, they just barely pay lip service to "tracking" your vehicle for you.

You can talk to jeep chat or customer care and attempt to get an escalation. I was told that I could get an escalation after 2 weeks in inspections. At 13 days, the agent said they couldn't escalate ("I don't have any option to escalate"). At 14 I got an escalation and the brand mentor contacted me the next business day. The very next business day after contact, it was in the next phase.

I get it. I was (and am) super frustrated because my build looks to be arriving 7/10, when I was originally told 6/4. I saw other vehicles ordered after mine that were built prior to mine, then while I was still waiting in D1 status, saw vehicles ordered after mine be built, inspected, shipped, delivered, bought and paid for before mine ever started framing. But the "I need a car" line is a bit silly, because the average build time is 6-9 weeks and you're just getting into week 7.

They told me I can escalate it in another week. The dealer told me 4-6weeks its my first jeep so I believed them. The new owner is suppose to get my current car in 10 days that would have been around 8 weeks from the order date which I thought would be enough but I have no ETA for the new jeep.

 

[LITTLE WILLYS]

My Jeep had a VIN and was built in 3 weeks. It has been in the Inspection Process for 3 plus weeks. I feel like I'm buying a lemon. Is it not passing inspection so they're keeping it or is it in line to get inspected. I would rather them tell me they are waiting for a part. I feel like somethings wrong with the jeep since it's being inspected for 3 weeks with no sign of delivery date. I seriously am thinking of walking away. I need a car.

How do you know it is in inspection? I have read about the codes, but do not know where to go to check. My status is I have a build sheet, and window sticker. That is all I know, and I do not know how to navigate to find anything like where it is in production or inspection, or shipping. Thanks

 

[SuboneWH]

How do you know it is in inspection? I have read about the codes, but do not know where to go to check. My status is I have a build sheet, and window sticker. That is all I know, and I do not know how to navigate to find anything like where it is in production or inspection, or shipping. Thanks

http://www.jeepfan.com/tech/chrysler-jeep-vehicle-order-codes/

 

[Retrograde]

My Jeep had a VIN and was built in 3 weeks. It has been in the Inspection Process for 3 plus weeks. I feel like I'm buying a lemon. Is it not passing inspection so they're keeping it or is it in line to get inspected. I would rather them tell me they are waiting for a part. I feel like somethings wrong with the jeep since it's being inspected for 3 weeks with no sign of delivery date. I seriously am thinking of walking away. I need a car.

You're reading waaaay too much into this. Your Jeep is still in Inspection because there is a backlog of transport out of the facility.... or the inspector is out on 6-week paid maternity leave... or the Inspectrometer gixmo is burned out and they're waiting on chips... or the facility has been shut down because of an outbreak of Delta-Variant Kung Flu... or...

Jeep's job is to build Jeeps, not hold your hand. Just calm TF down and be patient.

 

[Archeonomy]

You're reading waaaay too much into this. Your Jeep is still in Inspection because there is a backlog of transport out of the facility.... or the inspector is out on 6-week paid maternity leave... or the Inspectrometer gixmo is burned out and they're waiting on chips... or the facility has been shut down because of an outbreak of Delta-Variant Kung Flu... or...

Jeep's job is to build Jeeps, not hold your hand. Just calm TF down and be patient.

Retrograde said exactly what I was thinking.

 

[Des]

How do you know it is in inspection? I have read about the codes, but do not know where to go to check. My status is I have a build sheet, and window sticker. That is all I know, and I do not know how to navigate to find anything like where it is in production or inspection, or shipping. Thanks

I went to the jeep website and did jeep chat with the vin number

 

[Des]

Found out that my Jeep was completed and attempted end of the Line testing and there is an issue with my fuel pump controller.

 

[rcadden]

Honestly, I'd be pumped to know my Jeep was in inspection for longer than 10 minutes. If they find 1 issue, they're more likely to take a closer look at other, related systems.

And if they replace one part, you know they're going to double-triple-check every part that part touches, just to make sure that none of those parts caused that part to fail.

I totally understand being frustrated by delays, and that's legitimate. However, take a deep breath. Now let it out slowly. If there was *anyone* on God's green earth that I would want inspecting my Jeep, it would 100%, without question, be the people who are responsible for building it in the first place. The same people that literally build *hundreds* of Jeeps every single day.

At least you will know beyond the shadow of a doubt that when you get your Jeep, it'll be perfect.

 

[TriumphJeepster]

Think of it this way, you got that out of the way before ownership. Things happen, best it happened then!

On my 2013 factory order, I had very specific instructions for the dealer to not touch it when it arrived. In the Jeep was a print out indicating one of the headlights was faulty after install and had to be swapped out on the line. I actually kept it with the window sticker, kinda a cool Easter egg.

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