Hello From JeepCares

[SecondTJ]

I never got it with a brand new ‘17 JK Rubicon.

Interesting, I got one for my '17 JKU Rubicon

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[Kraty1]

@JeepCares I never got my welcome package from you guys that comes with the touch paint and stuff. Idk if it’s because I moved shortly after buying my Jeep or what but what can I do to get it?

@JeepCares ditto, I did not receive said package either.

 

[billyjk7]

@JeepCares ......the Wrangler/ Gladiator crowd is the most dedicated group of buyers in your brand.......when I got my $500 special offer coupon excludes the wrangler. What a kick in the gut! Lol. Wheres the discount for the faithful?

 

[Stunnedbanana]

Just bought a 2018 Wrangler JL Safari Unlimited. I’m almost thinking that the last thing I should have done is start reading the Jeep Wrangler forums. From the vague steering to the rust on the undercarriage and the craziness of the bowing springs on the Mopar 2.5” lift kit...what did I get myself into? Actually I love the Jeep. I traded in my Grand Cherokee because I wanted something closer to my old CJ7 (which I absolutely loved). I have wheels on order to mount some 35” Yokohama G003 M/Ts and I’m going to install the JKS 2.5” lift kit with a Terraflex spare tire kit. So far a really like the immediate torque of the 2.0l turbo motor and it rides better than I expected...the steering is pretty vague but I’m pretty happy overall.

 

[JeepCares]

Just bought a 2018 Wrangler JL Safari Unlimited. I’m almost thinking that the last thing I should have done is start reading the Jeep Wrangler forums. From the vague steering to the rust on the undercarriage and the craziness of the bowing springs on the Mopar 2.5” lift kit...what did I get myself into? Actually I love the Jeep. I traded in my Grand Cherokee because I wanted something closer to my old CJ7 (which I absolutely loved). I have wheels on order to mount some 35” Yokohama G003 M/Ts and I’m going to install the JKS 2.5” lift kit with a Terraflex spare tire kit. So far a really like the immediate torque of the 2.0l turbo motor and it rides better than I expected...the steering is pretty vague but I’m pretty happy overall.

Congratulations on your purchase, Stunnedbanana. If you're working with your dealer on some of these concerns and need an additional layer of assistance, don't hesitate to connect with our team via direct message.

Jasmine
Jeep Social Care Specialist

 

[wolfdog]

Just bought a 2018 Wrangler JL Safari Unlimited. I’m almost thinking that the last thing I should have done is start reading the Jeep Wrangler forums. From the vague steering to the rust on the undercarriage and the craziness of the bowing springs on the Mopar 2.5” lift kit...what did I get myself into? Actually I love the Jeep. I traded in my Grand Cherokee because I wanted something closer to my old CJ7 (which I absolutely loved). I have wheels on order to mount some 35” Yokohama G003 M/Ts and I’m going to install the JKS 2.5” lift kit with a Terraflex spare tire kit. So far a really like the immediate torque of the 2.0l turbo motor and it rides better than I expected...the steering is pretty vague but I’m pretty happy overall.

Stunnedbanan, read this forum with a grain of salt! Use it when it might help you otherwise it'll kill ya! lol Your troubles may start when you add that aftermarket stuff but of course that's on you not Jeep!

Good Luck and keep enjoying you Jeep and keep in touch with JeepCares if needed they are great!

Go Jeep!!!

 

[zoepup]

I picked up my 2019 JLUR in Feb and it comes with Jeep Wave. When I call dealers they have a hard time telling me what service is included in that program. Is it spelled out anywhere what they should do each service? One dealer said oil and no tire rotation. another had a hard time answering anything and then when they looked up VIN they said (in hesitant voice) oil (up to $50) and tire rotation.

 

[Moab2019]

I picked up my 2019 JLUR in Feb and it comes with Jeep Wave. When I call dealers they have a hard time telling me what service is included in that program. Is it spelled out anywhere what they should do each service? One dealer said oil and no tire rotation. another had a hard time answering anything and then when they looked up VIN they said (in hesitant voice) oil (up to $50) and tire rotation.

On my Jeep app it shows 4 oil changes and 4 tire rotations good for 2 yrs.
https://www.mopar.com/jeep/en-us/care/jeep-wave/sign-in.html?cid=JeepWave

 

[JeepCares]

Hi everyone,

We would like to refresh you all what we do and how we operate within FCA. As Jeep Social Care Specialists, we are a part of the Customer Care Team and we work in tandem with our dealerships and internal teams to assist you with your concerns. The best way to reach us is by sending us a private message or tagging us in a post. This thread was created solely to introduce ourselves and we ask that you post on threads that pertain to your specific concern. To avoid confusion and to keep concerns organized, we will be locking this thread from further posts

-JeepCares

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