islandtees
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There have been many of us asking what's going on, Jeep has ignored all the requests.
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Hello From JeepCares
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BlairF
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@JeepCares please take a look at the "N" in my display. I believe i have some pixels out. OR is this normal?
jeremyjeep
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jeremyjeep
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Seems many agree with you - https://www.jlwranglerforums.com/forum/threads/how-was-your-jeep-cares-experience.11874/
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BlairF
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Looks like asking here isn't an option... no response to my question.
W5MQS
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@JeepCares -- there have been a lot of questions lately and a big fat GOOSE EGG for responses from you guys. 
All we hear is crickets...WTF is going on??? We thought you were here to help. 
All we hear is crickets...WTF is going on??? We thought you were here to help. Capt-Zoom
Well-Known Member
Today in Wasting time with jeep cares.
1. Ive sent pm to jeep cares 2x in the last week through this thread....crickets. no replys from jeep cares. They dont care at all
2. On the phone with jeep cares agent today and he starts badgering me asking if i hired a lawyer. Stating that if i have, then jeep cares will no longer talk to me and mt 2 month old JLU Sport's warranty is void.
1. Ive sent pm to jeep cares 2x in the last week through this thread....crickets. no replys from jeep cares. They dont care at all
2. On the phone with jeep cares agent today and he starts badgering me asking if i hired a lawyer. Stating that if i have, then jeep cares will no longer talk to me and mt 2 month old JLU Sport's warranty is void.
Capt-Zoom
Well-Known Member
That isn'tt how mine looks.@JeepCares please take a look at the "N" in my display. I believe i have some pixels out. OR is this normal?
Capt-Zoom
Well-Known Member
Sick of Jeep cares not caring...do this.
Spoke to a higher up at the NHTSA today. He said that we can accelerate the frame welds investigation process by sending in a petition. Not the petition type with signatures but one that is simply and official request for investigation. Below is the letter I'm sending less my signature. Feel free to use this if you like. The guy from NHTSA stated that the more of these they receive the better. This would go for anytime we want a quick investigation.
Send to
US Department of Transportation
National Highway Traffic Safety Administration
Office of Defect Investigation (NVS-210)
1200 New Jersey Ave SE
West Building
Washington DC 20590
Spoke to a higher up at the NHTSA today. He said that we can accelerate the frame welds investigation process by sending in a petition. Not the petition type with signatures but one that is simply and official request for investigation. Below is the letter I'm sending less my signature. Feel free to use this if you like. The guy from NHTSA stated that the more of these they receive the better. This would go for anytime we want a quick investigation.
Send to
US Department of Transportation
National Highway Traffic Safety Administration
Office of Defect Investigation (NVS-210)
1200 New Jersey Ave SE
West Building
Washington DC 20590
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JeepCares
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Hi Capt-Zoom,
We have multiple pages of messages and go in the order they are received. We apologize if this is taking longer than anticipated. I just answered your message and will continue assisting from there.
Jasmine
Jeep Social Care Specialist
tcjpfour
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Thank you. We bought the JL as a toad behind our motorhome. No problems and a fun to drive vehicle except for that horrible A/C fan noise. I at first thought the dealer was jerking my chain when he said it is normal. But, not according to posts in the JL forum.Hello JL owners,
We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.
We're excited to be a part of this forum and to hear about your adventures as new JL owners!
Jasmine and Julie
Jeep Social Care Specialists
My question is....does Chrysler find this to be acceptable? Do they plan to do anything about it? Why is it necessary for the fan to make that much noise?
Grousemont
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Greetings Jeep Cares,
We finally picked up our JLR today after 9+ weeks. How do we ask for a hard copy of the owners manual?
Btw wife loves the rubi!
We finally picked up our JLR today after 9+ weeks. How do we ask for a hard copy of the owners manual?
Btw wife loves the rubi!
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JeepCares
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Hi Grousemont,
Welcome to the JL Wranger family! You can order a hard copy of the owner's manual free of charge through this link: https://www.jeep.com/webselfservice/jeep/printManual.html or we can order it for you if that's easier for you.
Lydia,
Jeep Social Care Specialist
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