Hello From JeepCares

[hidie2u]

Hello JL owners,

We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.

We're excited to be a part of this forum and to hear about your adventures as new JL owners!

Jasmine and Julie
Jeep Social Care Specialists

When can I purchase a new RHD Jeep Wrangler Sahara? I have heard production has stopped. I am aail carrier & I need one!!! I've got Interstate Dodge of West Monroe,La working on a conversion

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[HookR4]

I think you should recall the windshield glass on the 2018 Rubicon JLU, had it for 2 days and a small rock caused a huge crack and this isn't the first case from what I found this is a huge problem

 

[DanW]

I think you should recall the windshield glass on the 2018 Rubicon JLU, had it for 2 days and a small rock caused a huge crack and this isn't the first case from what I found this is a huge problem

It is a flat windshield. On any Jeep forum through the years, this has been a major sore spot. Not much they can do but offer Gorilla Glass, which is coming out around October or November. I busted one already, too. The one that hit me would have cracked any windshield. It hit like a bullet.

If I bust another, I'm waiting for Gorilla Glass to replace it. The JL, though, isn't the first Jeep to have more than it's share of broken windshields. They all do. My JK was fortunate to only have 1 new windshield, so far. My YJ had a windshield replaced, too.

 

[Romato131]

Hello JL owners,

We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.

We're excited to be a part of this forum and to hear about your adventures as new JL owners!

Jasmine and Julie
Jeep Social Care Specialists

Please help I took my 2018 Jeep Wrangler JL with 3k miles to the dealer today for continues engine knocking and metal clicking noise from Left wheel when turning. They had it for four hours and just how I expected the service tech could not duplicate the noise i guess he compaired lit with another jeep lol yeah ok. I went in furious 4 hours to tell me that , I asked to speak with the tech but of course not available show me the jeep that was compaired couldn't find it lol. At this point I'm loosing it I had the service manager , assistant manager a tech and the girl from the service counter all outside. They listened to my jeep and all were able to hear the continues knocking coming from the bottom of the jeep. The service manager stated that the noise is definitely not normal and brought another jeep to listen to it and WOW no noise. Again he agreed that it's not normal and wants my jeep on Monday to remove timing cover and so forth. I also have the metal clicking from front tire which again 4 hours later the tech couldn't duplicate. I in return duplicated the noise in less then 30 seconds. Should of seen there faces.
I guess the tech drove it with the windows up music turned on and ac going .. smh
Love my Jeep but very disappointed

 

[Mickgolf00]

Seems to be a bunch of posts in this forum. I'm sure this topic is well covered but what is Jeep doing about the steering issues? Concerning because there seems to be a couple of issues going on. The first involves the steering locking up/binding. The other seems to be concerning a "dead spot" that causes lane drift.
I have a Sahara that I purchased at the end of June. I seem to have the dead spot issue. I called (2) local dealers and they were scratching their heads which leads me to believe they know nothing about the issue. I'm additionally concerned because I made the appointment yesterday (8/18) to have this check out and they can't get me in until 8/28 "because of all the recalls they have". It appears that these issues are happening with enough frequency and are widespread enough that it is pushing beyond a bulletin. I can't believe there aren't more recalls especially with how unsafe some of these issues are. Is it going to take fatalities before Jeep will take action? Not happy with Jeep not being more proactive for vehicles that are so expensive that I consider it an investment. Thoughts?

 

[RubiconGaby]

Hi,

I ordered my Jeep on May 5th, the dealer placed the order on May 9th, details below. I was supposed to pick up my Jeep today, but got a call from the dealership saying not to pick it up because there is a loud, unusual noise from the bottom. HOW CAN A JEEP STRAIGHT FROM THE FACTORY BE BROKEN ALREADY? Didn’t it get an inspection at the factory? the dealership said he wants his head transmission mechanic to look at it, and he will not be back in until Monday. Just seems fishy to me.

I am leary of taking delivery when it is already having issues right off the truck. The dealership has already sold my trade-in, so there is no getting that back. What should I do? I am without a car now, please advise... .
I ordered my Jeep on May 5th the dealer placed the order on May 9th details below.


Date ordered: 05/09/2018
Current Status: KZ
D1 status date: 06/12/2018
Estimated delivery: 08/18/2018 - 08/22/2018
Built pending inspection: 07/31/18 09:10:00 PM
Production Status KZ Received 08/01/18 12:00:00 AM
Ingate / Rebay at Facility 08/01/18 12:25:00 AM TOLEDO - RAIL
Ingate / Rebay at Facility 08/01/18 12:58:00 PM TOLEDO - OTTAWA VDC
Rail Loaded 08/03/18 06:01:00 PM TOLEDO - RAIL VDC
In-Transit Report Station, Rail Arrival 08/04/18 06:07:00 PM WALBRIDGE, OH
In-Transit 08/05/18 07:50:00 PM WALBRIDGE, OH
In-Transit 08/06/18 09:47:00 AM CINCINNATI, OH
In-Transit 08/06/18 11:36:00 PM LOUISVILLE, KY
In-Transit 08/07/18 07:34:00 AM NASHVILLE, TN
In-Transit 08/07/18 10:06:00 PM BIRMINGHAM, AL
In-Transit 08/08/18 10:30:00 AM MANCHESTER, GA
In-Transit Report Station, Rail Arrival 08/08/18 11:12:00 PM BALDWIN, FL
In-Transit 08/10/18 06:23:00 AM BALDWIN, FL
In-Transit Report Station, Rail Arrival 08/10/18 02:01:00 PM WINSTON, FL
Railhead, Railcar Ingate (Arrival) 08/11/18 11:00:00 AM TAFT, FL
Railcar Unloaded 08/11/18 02:20:00 PM ORLANDO, FL VDC
Truck Pick-Up / Yard Exit 08/17/18 11:22:00 AM ORLANDO, FL VDC (on truck to dealer)
Truck Pick-Up / Yard Exit 08/17/18 08:34:54 PM ORLANDO, FL VDC (on truck to dealer)
Delivered

 

[Katjeepn]

Just got my new Jeep Wrangler Unlimited Sahara JL. Disappointed that when it’s raining and I open drivers side door, water pours in soaking my drivers side floor and me!! Anyone having this issue?

 

[DanW]

Just got my new Jeep Wrangler Unlimited Sahara JL. Disappointed that when it’s raining and I open drivers side door, water pours in soaking my drivers side floor and me!! Anyone having this issue?

Everybody with a Jeep, no matter the year, has that problem.

 

[DanW]

Hi,

I ordered my Jeep on May 5th, the dealer placed the order on May 9th, details below. I was supposed to pick up my Jeep today, but got a call from the dealership saying not to pick it up because there is a loud, unusual noise from the bottom. HOW CAN A JEEP STRAIGHT FROM THE FACTORY BE BROKEN ALREADY? Didn’t it get an inspection at the factory? the dealership said he wants his head transmission mechanic to look at it, and he will not be back in until Monday. Just seems fishy to me.

I am leary of taking delivery when it is already having issues right off the truck. The dealership has already sold my trade-in, so there is no getting that back. What should I do? I am without a car now, please advise... .
I ordered my Jeep on May 5th the dealer placed the order on May 9th details below.


Date ordered: 05/09/2018
Current Status: KZ
D1 status date: 06/12/2018
Estimated delivery: 08/18/2018 - 08/22/2018
Built pending inspection: 07/31/18 09:10:00 PM
Production Status KZ Received 08/01/18 12:00:00 AM
Ingate / Rebay at Facility 08/01/18 12:25:00 AM TOLEDO - RAIL
Ingate / Rebay at Facility 08/01/18 12:58:00 PM TOLEDO - OTTAWA VDC
Rail Loaded 08/03/18 06:01:00 PM TOLEDO - RAIL VDC
In-Transit Report Station, Rail Arrival 08/04/18 06:07:00 PM WALBRIDGE, OH
In-Transit 08/05/18 07:50:00 PM WALBRIDGE, OH
In-Transit 08/06/18 09:47:00 AM CINCINNATI, OH
In-Transit 08/06/18 11:36:00 PM LOUISVILLE, KY
In-Transit 08/07/18 07:34:00 AM NASHVILLE, TN
In-Transit 08/07/18 10:06:00 PM BIRMINGHAM, AL
In-Transit 08/08/18 10:30:00 AM MANCHESTER, GA
In-Transit Report Station, Rail Arrival 08/08/18 11:12:00 PM BALDWIN, FL
In-Transit 08/10/18 06:23:00 AM BALDWIN, FL
In-Transit Report Station, Rail Arrival 08/10/18 02:01:00 PM WINSTON, FL
Railhead, Railcar Ingate (Arrival) 08/11/18 11:00:00 AM TAFT, FL
Railcar Unloaded 08/11/18 02:20:00 PM ORLANDO, FL VDC
Truck Pick-Up / Yard Exit 08/17/18 11:22:00 AM ORLANDO, FL VDC (on truck to dealer)
Truck Pick-Up / Yard Exit 08/17/18 08:34:54 PM ORLANDO, FL VDC (on truck to dealer)
Delivered

Don't panic. Wait and see what it is. It could be as simple as a loose control arm bolt or something like that. Just relax and only get upset if it turns out to be something terrible. I'd bet it winds up something simple.

 

[Katjeepn]

Everybody with a Jeep, no matter the year, has that problem.

Everybody with a Jeep, no matter the year, has that problem.

 

[Katjeepn]

Will be someone’s else’s problem soon. Thanks

 

[DanPop]

I think you should recall the windshield glass on the 2018 Rubicon JLU, had it for 2 days and a small rock caused a huge crack and this isn't the first case from what I found this is a huge problem

I have insurance through Amica, for 56 bucks a year I have zero deductible on windshield replacement.

 

[RubiconGaby]

Update: the dealer said the noise is because the flywheel bolts are missing. WHAT!! How can it leave the factory without bolts? Didn’t they hear the loud noise at the factory and wonder why? I am worried about the damage from that now.

I am going reject it and ask that they expedite a replacement from the factory and give me a loaner. They've held on to my $1000 for 3 1/2 months, that was my good faith, the least they can do is make it right and have some skin in the game themselves and give me a loaner until the new one is built.

 

[JeepCares]

Update: the dealer said the noise is because the flywheel bolts are missing. WHAT!! How can it leave the factory without bolts? Didn’t they hear the loud noise at the factory and wonder why? I am worried about the damage from that now.

I am going reject it and ask that they expedite a replacement from the factory and give me a loaner. They've held on to my $1000 for 3 1/2 months, that was my good faith, the least they can do is make it right and have some skin in the game themselves and give me a loaner until the new one is built.

Hi RubiconGaby,
We understand your frustration. If you would like any help while your Jeep is in service, please send me a private message with your VIN and I would be happy to get a case started for you.
Lydia,
Jeep Social Care Specialist

 

[Phynal]

Hi RubiconGaby,
We understand your frustration. If you would like any help while your Jeep is in service, please send me a private message with your VIN and I would be happy to get a case started for you.
Lydia,
Jeep Social Care Specialist

How does that relate to what he typed at all? Are you just replying to messages without reading them now?

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