Hello From JeepCares

[ThirtyOne]

I can't believe that FCA has so many issues with the JL . Steering, park brake recall and I heard about the weld issues on the front end. I am really evaluating whether I made the correct purchase. I have owned two jeeps before (97 Cherokee 299K miles and I currently have a 2004 Grand Cherokee with 127K miles). Both of these cars went well over 100K miles with no apparent mechanical issues. Now I am waiting for a 2018 with all kinds of issues. For a vehicle that was built partly through robotics and supposedly went through QC, this is ridiculous . The managers of that plant should be fired.

One recall. The rest is anecdotal. I would say it is much better than i expected.

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[Smarrtazz]

One recall. The rest is anecdotal. I would say it is much better than i expected.

I truly believe forums contribute to hysteria. Sure, I’m not discounting their issues, not at all. I truly believe it is a speck on the radar, but within this atmosphere, it appears much larger than it really is

 

[OldGuyNewJeep]

The NHTSA which is located in New Jersey has been tracking and working with car manufactures and customers since 1970 in regards to recalls etc. There are many issues being tracked by this agency going back to 1970. They provide a service to both the manufacturer and the customer. So yes issues have been tracked way before my last two vehicles . I know because I worked for a few dealerships in NJ in the late 70's. You should review their web site

I have reviewed NHTSA. 1 recall, 19 complaints. FCA makes, what, 30k Wranglers per month? I don’t see any reason to panic.

 

[Jrbrannan]

I truly believe forums contribute to hysteria. Sure, I’m not discounting their issues, not at all. I truly believe it is a speck on the radar, but within this atmosphere, it appears much larger than it really is

I agree with this. I was super stressed when my Jeep was sitting in a lot for 2 months with no information. I assumed it was bad welds or some major problem. But it was just a missing soft top. Everything has been 100% perfect so far.

 

[Smarrtazz]

I agree with this. I was super stressed when my Jeep was sitting in a lot for 2 months with no information. I assumed it was bad welds or some major problem. But it was just a missing soft top. Everything has been 100% perfect so far.

Very happy for you!

 

[Jrbrannan]

Very happy for you!

Thanks! When are you going to get one of the 3 Jeeps that were built for you?

 

[Smarrtazz]

Thanks! When are you going to get one of the 3 Jeeps that were built for you?

No idea :cwl:

 

[Jrbrannan]

No idea :cwl:

WTF?! You originally ordered before me, any updates? What is Jeep going to do to make it right?

I got an upgrade to 5/60k bumper to bumper warranty for free. It is better than nothing.
I also got mine sent without the soft top and the soft top will come later. If I remember right you did dual top right? Mine literally did not move until I had a lawyer (happen to be my dad.. lol) call the dealer.

 

[Smarrtazz]

WTF?! You originally ordered before me, any updates? What is Jeep going to do to make it right?

I got an upgrade to 5/60k bumper to bumper warranty for free. It is better than nothing.
I also got mine sent without the soft top and the soft top will come later. If I remember right you did dual top right? Mine literally did not move until I had a lawyer (happen to be my dad.. lol) call the dealer.

I’m waiting on my third order. My second one is supposed to arrive at the dealer this week...maybe. My third order was supposed to start the build process last week..I’ll see if that happened. Ugh.

 

[Jrbrannan]

I’m waiting on my third order. My second one is supposed to arrive at the dealer this week...maybe. My third order was supposed to start the build process last week..I’ll see if that happened. Ugh.

Do you have the option to take the 2nd order? What's the difference between order number 2 and 3?

 

[Smarrtazz]

Do you have the option to take the 2nd order? What's the difference between order number 2 and 3?

I could take the second order, but it has been sitting for months in a lot. That doesn’t interest me. I’ll be patient and wait for my third order.

 

[Jrbrannan]

I could take the second order, but it has been sitting for months in a lot. That doesn’t interest me. I’ll be patient and wait for my third order.

So was mine, built on Valentine's day and picked up on Cinco de Mayo.. (it's a festive Jeep) and I haven't had any problems at all. Loving every single second. Just worth considering.

 

[JeepCares]

@JeepCares I live in the mid-Atlantic and I frequently get weather alerts on my screen while driving that are not only irrelevant to me, but they remain on and block my screen until I physically reach over to make them go away. I called Jeep, which referred me to Sirius. At first they said this feature can't be removed, then said they did it. They didn't. It's still happening. After searching online I've learned this has been a known problem with FCA vehicles for over a year. It is absurd to me that Jeep would have/allow a Uconnect feature that randomly blocks the screen while driving until it is manually overridden. It is completely incomprehensible that Jeep would do nothing about it for a year, the simplest solution being an option to deactivate weather alerts. Please tell me you have a solution

Hello Aaron,

I understand where you're coming from and your desire to reach a solution. We can definitely look into this if you could send your VIN within a direct message. Hope to hear from you soon.

Jasmine
Jeep Social Care Specialist

 

[Jrbrannan]

hi... please and thank you some status on order to help in planning forward... regarding vin-XXXXXX... from Reed Chrysler 2/28 (3/1)... (FCA Update Case#:34023753)... Thank you ....

You have to DM them. They will not tell you anything else different than Jeep Chat does. I would recommend calling the toll free number for Wrangler owners, they were the best resource for me while I was waiting.

 

[JeepCares]

Hello everyone!
We just have some forum maintenance items we would like to bring up just to ensure we are able to get to all of your private messages in the timeliest manner.

1. If you have already private messaged us, please continue to follow up on that thread if it is within the same time frame or for similar concern.
2. Make sure you put a short description of your concern in the title of your PM so it is faster for us to identify when following up.

These of course are just suggestions so we can make sure we are assisting everyone to our best ability and to avoid any confusion. We thank you and as always are happy to be a part of this forum.

Jeep Social Care Specialist
Darlene, Jasmine and Julie

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