going on 4 weeks to get a sales code cleared - any advice?

[jtjk]

Hoping to get some advice -

From what my dealer has told me - they put in the TSB replacement steel steering box and mistakenly entered the wrong sales code / set the gearing to the second iteration of the box (gen 2 aluminum). After realizing the mistake (it drove funny), they have been trying for four weeks to clear the sales code from the wrong box, so they can then re flash and update the steering gearing for the correct box (steel).

My dealer says they are waiting on jeep to make this change remotely, and as soon as they see it in the system they can re flash and the jeep will be ready. For some reason though.. the update is not taking from jeep.

I have contacted jeep cares, and opened a support ticket. But no one has been able to tell me why they cant get this update to work.

My dealer has been super transparent, and is hoping to get an engineer out to look at the jeep, but I worry a little given how long this has taken.

Has anyone had anything similar happen or have any advice? seems crazy that they can't fix this.

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[Maverick909]

i hope jeep is covering the rental fees. this seems like a one off issue as alot of people have converted to the steel gear box.

 

[aldo98229]

That totally sucks.

 

[jtjk]

update / rant - at this point I'm just looking to highlight what a shitty job jeep has done. I have been a jeep guy for almost 20 years .. never had an issue, but now I better understand some of the stories you read on this forum #jeepdoesnotcare

- No clear articulation of why this can't be fixed
- no clear ETAs, just vague promises
- Compact / budget rental car finally offered, but for only 10 days (rather than offering a car until my jeep is fixed)
- Commitment that a supervisor would call me the next day, it has now been 3 days
- very poor experience with my case manager - condescending and dismissive. Additionally she refused to escalate to a supervisor. i had to call a different line in order to put the request in through another case manager who was not involved. (my case manager told me it was impossible to escalate and she was the only one i was authorized to communicate with)

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