Exchange/Shipping Issue

[Andrew05LJR]

Ive updated the title to reflect MY misunderstanding of what is their policy and many others on exchanges/returns.

Just to be clear, Ive been driving BMWs in the last few years and their vendors have different policies on exchanges and previously with Jeeps, I had a similar experience. I guess things have changed in the marketplace and thats on me. It is still my opinion, they should honor exchanges. The cost to them is minimal to my actual cost.

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[Andrew05LJR]

You said your self its not a simple return..."These aren't small boxes so Im sure it'll cost me $30-40, maybe more to return"... If it were a problem with the quality, damage or something then they would totally pay for shipping. You didnt like the color, so i hate to say it but you should suck it up. On a recent high dollar order from Quadratec, I had an issue with something not working and they went above and beyond to send me parts to make it right.

My point is, on a corporate account, it'll cost them MUCH less for the return. REgardless, I have admitted fault in this scenario. Doesn't mean Im satisfied but it is what it is. I also updated the post title to reflect MY error

 

[ericdrob67]

Hey, @ericdrob67 how was your experience putting that hood decal on? I have one arriving any day now and was just curious how you made out. Got mine from pixeldecals

Two people make it much easier. I ended up with a tiny wrinkle in mine(due to my impatience and trying to do it by myself) but its hardly noticeable. I was pretty worried until i got the heat gun out, had wrinkles everywhere! 99% of them came out completely. On a side note: I did it by myself on a 40 degree windy day, which caused nearly all of my problems. Watch the videos and take your time with some help and all should be well.

 

[Northeastbst]

Two people make it much easier. I ended up with a tiny wrinkle in mine(due to my impatience and trying to do it by myself) but its hardly noticeable. I was pretty worried until i got the heat gun out, had wrinkles everywhere! 99% of them came out completely. On a side note: I did it by myself on a 40 degree windy day, which caused nearly all of my problems. Watch the videos and take your time with some help and all should be well.

Thanks buddy!

 

[ericdrob67]

I guess things have changed in the marketplace and thats on me. It is still my opinion, they should honor exchanges. The cost to them is minimal to my actual cost.

They are honoring an exchange, unfortunately you have to pay to send it back... Also their costs are not as minimal as you might think. They are paying S&H costs twice to get you the product you want due to a color change.

I get it, youre displeased the color wasnt what you thought it was and you have to pay to send it back, but such its just one of the many potential complications inherent with internet sales.

 

[robaw]

Two people make it much easier. I ended up with a tiny wrinkle in mine(due to my impatience and trying to do it by myself) but its hardly noticeable. I was pretty worried until i got the heat gun out, had wrinkles everywhere! 99% of them came out completely. On a side note: I did it by myself on a 40 degree windy day, which caused nearly all of my problems. Watch the videos and take your time with some help and all should be well.

Thanks buddy!

I'd also add removing the hood insulation is a bit of a pain, be careful not to break the plastic retainers. I used a trim removal tool and still damaged a few but they were still usable.

 

[Northeastbst]

I'd also add removing the hood insulation is a bit of a pain, be careful not to break the plastic retainers. I used a trim removal tool and still damaged a few but they were still usable.

I ordered replacement plastic retainers from @Quadratec to reinstall the liner. Quick delivery!!

Thanks for the heads up though

 

[Quadratec]

My point is, on a corporate account, it'll cost them MUCH less for the return. REgardless, I have admitted fault in this scenario. Doesn't mean Im satisfied but it is what it is. I also updated the post title to reflect MY error

Hello Andrew,

I do apologize for any confusion and trouble with our return policy. If the item was defective, damaged, or the incorrect item we would take care of the return shipping on that no problem. On returns/ exchanges customers are to pay the return shipping and we will cover the out bound shipping on the new item.

For the trouble with this, I would be happy to issue a return label for you at our cost of $12.00 for that item. If you would like me to do that for you I would be happy to have that sent for you. I will just need you to PM me with your order number and we can get that set up for you.

Again, I apologize for any misunderstanding and trouble this has caused.

Have a great day,
Hailey

 

[Northeastbst]

Hello Andrew,

I do apologize for any confusion and trouble with our return policy. If the item was defective, damaged, or the incorrect item we would take care of the return shipping on that no problem. On returns/ exchanges customers are to pay the return shipping and we will cover the out bound shipping on the new item.

For the trouble with this, I would be happy to issue a return label for you at our cost of $12.00 for that item. If you would like me to do that for you I would be happy to have that sent for you. I will just need you to PM me with your order number and we can get that set up for you.

Again, I apologize for any misunderstanding and trouble this has caused.

Have a great day,
Hailey

@Andrew05LJR

 

[Andrew05LJR]

Hello Andrew,

I do apologize for any confusion and trouble with our return policy. If the item was defective, damaged, or the incorrect item we would take care of the return shipping on that no problem. On returns/ exchanges customers are to pay the return shipping and we will cover the out bound shipping on the new item.

For the trouble with this, I would be happy to issue a return label for you at our cost of $12.00 for that item. If you would like me to do that for you I would be happy to have that sent for you. I will just need you to PM me with your order number and we can get that set up for you.

Again, I apologize for any misunderstanding and trouble this has caused.

Have a great day,
Hailey

Thank you Halley and I appreciate you reaching out to make me happy. Im not the type to take things for free or something Im not entitled for, so while I appreciate the offer, Ill pay the shipping as thats my responsibility. Again thank you.

I hope everyone can see that despite my error, Quadratec is a stand up company and will go out of their way to make sure everyone is satisfied. This is on me per the industry standard.

 

[GreyFox]

Thank you Halley and I appreciate you reaching out to make me happy. Im not the type to take things for free or something Im not entitled for, so while I appreciate the offer, Ill pay the shipping as thats my responsibility. Again thank you.

I hope everyone can see that despite my error, Quadratec is a stand up company and will go out of their way to make sure everyone is satisfied. This is on me per the industry standard.

I know that I can find some things cheaper than @Quadratec . But I personally find their customer service to be excellent so I choose to shop there for that very reason.

 

[Quadratec]

Thank you Halley and I appreciate you reaching out to make me happy. Im not the type to take things for free or something Im not entitled for, so while I appreciate the offer, Ill pay the shipping as thats my responsibility. Again thank you.

I hope everyone can see that despite my error, Quadratec is a stand up company and will go out of their way to make sure everyone is satisfied. This is on me per the industry standard.

You are very welcome! Thank you again for your understanding!

Have a great weekend!
Hailey

 

[Quadratec]

I know that I can find some things cheaper than @Quadratec . But I personally find their customer service to be excellent so I choose to shop there for that very reason.

Very glad to hear! We strive to provide the best customer support as possible. When you do find items cheaper elsewhere we do offer a price match policy as well as the forum discount.

Have a great weekend!
Hailey

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