digitalmdsmooth
Member
- First Name
- Mike
- Joined
- Jun 14, 2020
- Threads
- 4
- Messages
- 15
- Reaction score
- 5
- Location
- New Jersey
- Vehicle(s)
- 2018 Sahara Unlimited
- Thread starter
- #1
Sorry for the rant, but I gotta blow off some steam.
I own a 2018 JLU. In August I noticed a small patch of bubbling paint on the passenger side door. I quickly learned, thanks to this forum, about the paint corrosion issue affecting Wranglers of the last few years. Upon further review I found corrosion on the hinges of all my doors and my hood.
I promptly drove to my local Jeep dealership/body shop. They confirmed the corrosion issue was under warranty and would be fixed. The appraiser quoted me a fix time of anywhere between four days to three weeks. LO (fucking) L
He said leave the Jeep overnight because heāll have a better grasp of the shops schedule in the morning and may be able to get it in and have it back to me by the end of the week. I leave it with him, get a ride home, and bobs your uncle.
Forty eight hours later I get a call from the appraiser stating they will not be able to begin work on my Jeep for at three weeks and that I should come pick it up because they donāt want it sitting in the lot for all that time.
He said, call back in three weeks and check if theyāll have the availability to fix the Jeep. Ok, annoying, but not a huge deal. I picked it up and began the wait.
Fast forward three weeks, I called the appraiser, he tells me to bring the Jeep back, theyāre ready to paint it. He quotes a week/week-and-a-half MAX to get the whole job done. Great, I leave the keys and off I go.
Thankfully I was able to secure a loaner car from a friend for as long as I needed.
Hereās where my blood went from a slow simmer to a raging boil.
My morning commute takes me right past the body shop. So of course every morning I looked into the lot for a quick visual progress report.
After the fifth day I noticed my Jeep hadnāt moved from the spot I parked it in. Naturally I started to wonder wtf was going on. Maybe they suddenly got busy and had to push my Jeep aside? Or maybe itās a million different reasons they havenāt gotten to it yet.
Either way, no one at the shop contacted me to let me know about anything.
It started driving so crazy I had to take a different route to work so as to avoid the body shop.
Today, a week and half after dropping it off, and the day it shouldāve been done, I couldnāt resist and had to drive past the shop. This time I pulled in expecting to see her all shiny with a fresh new coat of paint. NOPE. They moved her a few spots down and hadnāt done a lick of work.
What in the fuck? WHY?
I was seriously furious. My instincts were to go in and start freaking out, but my temper has gotten me in a LOT of trouble over the years and itās taken hours of therapy and meditation to keep the beast at bay. I took a deep breath and drove off.
I havenāt contacted the appraiser for an update yet. Nor have they contacted me obviously. I just donāt understand the process of this body shop. How do they operate like this? Isnāt there a fucking schedule to follow?
The appraiser told me they were available and ready to paint, but they didnāt touch my Jeep a lick since I dropped it off.
Is this normal, or sheer incompetence?
Iām not in a bind. I have the loaner for however long I need it. I just canāt fucking stand working with incompetent morons or worseā¦ liars.
Iām going to call them tomorrow for an update, but I already know what theyāre going to say. āWe need more time.ā And what are my options? Nothing but to give them more time.
Rant over. Thank you for listening.
I own a 2018 JLU. In August I noticed a small patch of bubbling paint on the passenger side door. I quickly learned, thanks to this forum, about the paint corrosion issue affecting Wranglers of the last few years. Upon further review I found corrosion on the hinges of all my doors and my hood.
I promptly drove to my local Jeep dealership/body shop. They confirmed the corrosion issue was under warranty and would be fixed. The appraiser quoted me a fix time of anywhere between four days to three weeks. LO (fucking) L
He said leave the Jeep overnight because heāll have a better grasp of the shops schedule in the morning and may be able to get it in and have it back to me by the end of the week. I leave it with him, get a ride home, and bobs your uncle.
Forty eight hours later I get a call from the appraiser stating they will not be able to begin work on my Jeep for at three weeks and that I should come pick it up because they donāt want it sitting in the lot for all that time.
He said, call back in three weeks and check if theyāll have the availability to fix the Jeep. Ok, annoying, but not a huge deal. I picked it up and began the wait.
Fast forward three weeks, I called the appraiser, he tells me to bring the Jeep back, theyāre ready to paint it. He quotes a week/week-and-a-half MAX to get the whole job done. Great, I leave the keys and off I go.
Thankfully I was able to secure a loaner car from a friend for as long as I needed.
Hereās where my blood went from a slow simmer to a raging boil.
My morning commute takes me right past the body shop. So of course every morning I looked into the lot for a quick visual progress report.
After the fifth day I noticed my Jeep hadnāt moved from the spot I parked it in. Naturally I started to wonder wtf was going on. Maybe they suddenly got busy and had to push my Jeep aside? Or maybe itās a million different reasons they havenāt gotten to it yet.
Either way, no one at the shop contacted me to let me know about anything.
It started driving so crazy I had to take a different route to work so as to avoid the body shop.
Today, a week and half after dropping it off, and the day it shouldāve been done, I couldnāt resist and had to drive past the shop. This time I pulled in expecting to see her all shiny with a fresh new coat of paint. NOPE. They moved her a few spots down and hadnāt done a lick of work.
What in the fuck? WHY?
I was seriously furious. My instincts were to go in and start freaking out, but my temper has gotten me in a LOT of trouble over the years and itās taken hours of therapy and meditation to keep the beast at bay. I took a deep breath and drove off.
I havenāt contacted the appraiser for an update yet. Nor have they contacted me obviously. I just donāt understand the process of this body shop. How do they operate like this? Isnāt there a fucking schedule to follow?
The appraiser told me they were available and ready to paint, but they didnāt touch my Jeep a lick since I dropped it off.
Is this normal, or sheer incompetence?
Iām not in a bind. I have the loaner for however long I need it. I just canāt fucking stand working with incompetent morons or worseā¦ liars.
Iām going to call them tomorrow for an update, but I already know what theyāre going to say. āWe need more time.ā And what are my options? Nothing but to give them more time.
Rant over. Thank you for listening.
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