ORDER TRACKING for your Jeep Wrangler

[Jcsieman]

Here are my thoughts on this, keep in mind that I am no expert on this, but it would seem as though some of the orders may have been "reordered" by the factory. There have been members locked in ("I" "Built Not Ok'd"). This indicates that whatever caused the problem, was significant enough to start over hence the new VIN and order date! Who knows!

As good as guess as any! Thanks.

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[KY_Soldier]

I am so frustrated as I languish in JB hell while other orders cruise on through. Its not lost on me how many people are suffering a worst fate. I asked this question days ago in a PM of @JeepCares but they don't respond.

@sfadchi is on this board as well and I am happy for him, seems like a good guy but as you can see he is in I already some 9 days after ordering and well @simpleJL and I are not!

It's infuriating!

sfadchi (Wrangler Rubicon Unlimited JL - White)
Date ordered: 02/06/2018
Current Status: I
D1 status date: 02/13/2018
Estimated delivery: TBD
Built pending inspection: 02/15/18 08:03:00 AM

simpleJL (Wrangler Rubicon Unlimited JL -Firecracker Red)
Date ordered: 12/28/2017
Current Status: JS
D1 status date: 01/26/2018
Estimated delivery: TBD
Built pending inspection: 01/27/2018 Hour 18
Ingate / Rebay at Facility 02/03/18 01:40:00 PM TOLEDO, OH
Gate Out 02/05/18 06:42:00 PM TOLEDO, OH
Ingate / Rebay at Facility 02/05/18 09:35:00 PM TAYLOR, MI

snelldogg (Wrangler Sahara Unlimited JL - Granite)
Date ordered: 01/11/2018
Current Status: JB
D1 status date: 01/20/2018
Estimated delivery: TBD
Built pending inspection: 02/07/18 07:17:00 PM
Ingate / Rebay at Facility 02/08/18 02:18:00 AM TOLEDO, OH VDC

snelldog I am in the same boat. over 15 days in JB. Ordered on 26 Dec. Over a month ago, expected date to dealer was 27 Jan. I ordered a fairly loaded JLU Rubicon, Red, tow pkg, dual tops. Not sure what the disconnect is. Jeep chat is useless. I called Jeep and asked it to be escalated. Supposed to get a call from someone today. I'll keep you posted.

 

[darylkeys]

I am so frustrated as I languish in JB hell while other orders cruise on through. Its not lost on me how many people are suffering a worst fate. I asked this question days ago in a PM of @JeepCares but they don't respond.

@sfadchi is on this board as well and I am happy for him, seems like a good guy but as you can see he is in I already some 9 days after ordering and well @simpleJL and I are not!

It's infuriating!

sfadchi (Wrangler Rubicon Unlimited JL - White)
Date ordered: 02/06/2018
Current Status: I
D1 status date: 02/13/2018
Estimated delivery: TBD
Built pending inspection: 02/15/18 08:03:00 AM

simpleJL (Wrangler Rubicon Unlimited JL -Firecracker Red)
Date ordered: 12/28/2017
Current Status: JS
D1 status date: 01/26/2018
Estimated delivery: TBD
Built pending inspection: 01/27/2018 Hour 18
Ingate / Rebay at Facility 02/03/18 01:40:00 PM TOLEDO, OH
Gate Out 02/05/18 06:42:00 PM TOLEDO, OH
Ingate / Rebay at Facility 02/05/18 09:35:00 PM TAYLOR, MI

snelldogg (Wrangler Sahara Unlimited JL - Granite)
Date ordered: 01/11/2018
Current Status: JB
D1 status date: 01/20/2018
Estimated delivery: TBD
Built pending inspection: 02/07/18 07:17:00 PM
Ingate / Rebay at Facility 02/08/18 02:18:00 AM TOLEDO, OH VDC

@snelldogg I understand that you're upset, but i've been waiting for 81 days since my order was placed and its still not delivered. I am not sure that being "infuriated" after 37 days is warranted yet.

 

[cnyjl]

12/27 my rubi is in Ma now. Should be to dealer anytime.

I was gonna ask which dealer in Syracuse you used but obviously you bought in MA. Congrats!

 

[Fuggedaboudit]

i was in I status for 10 days, JB for 3 days then yesterday JS and just now

Brittaney:
Its showing here that your vehicle has been shipped with an ETA of 02/26/2018 - 03/02/2018

so does this mean i went KZ? but my window sticker still isnt showing. my order date was 12/26.

 

[KY_Soldier]

@snelldogg I understand that you're upset, but i've been waiting for 81 days since my order was placed and its still not delivered. I am not sure that being "infuriated" after 37 days is warranted yet.

I hear you @darylkeys but most orders didn't start processing for build until mid/late Dec. Most of those orders have since been built at the same time as a group.

What irritates me is that there is no manufacturing process that takes over two weeks. Once the parts are there, the car is basically built in a day. Add a few days here or there to get out to the different logistics channels (rail/truck) and the line keeps moving. My original delivery date was 27 Jan. It's been 16 days since it was built. I just want Jeep to be honest and tell me what is holding it up. If it's dual tops or something, they can have my dealer do a "we owe" and keep going. No need to hold it up over something trivial. I think the lack of transparency in the process leaves much to be desired. If UPS, et all can tell you where an inexpensive widget is throughout a process, Jeep should be able to track a $55k item through build. In this day and age, it is an expected part of the customer experience. Ironically I work for a supplier of IT advisory services to FCA so I think I am going to send some recommendations to my peer there.

 

[Bill Tower]

You, Me, and I think about 2 others have had the longest wait of all tracked orders thus far.

If my ETA is Correct it will be 12 weeks from order to delivery. My dealer told me at the start that it would be 10-12 weeks. But hoping ETA gets updated to earlier date as setting at the Hub for 7-11 days seems high for a 60 mile drive to the dealer.

 

[JLWF Dealer Guy]

I thought I would post these two pics to see if anybody has a guess what is going on with my order/to better explain my frustrations.

You can see the order date and VIN have changed from what Jay has tracked all along vs what my sales rep provided in the last update. The order date went from 11/29 to February but yet all the other information remained the same (still has my name and all my options).

Any guesses/experience with this?

Yes, they re-ordered a entirely different Jeep for you. It may have failed inspection the first time. Did anyone reach out to you and let you know?

 

[Rumblefish]

Yes, they re-ordered a entirely different Jeep for you. It may have failed inspection the first time. Did anyone reach out to you and let you know?

Nailed it! I am an analyst by trade, so I hope this settles some concerns for some members.

 

[JLWF Dealer Guy]

Nailed it! I am an analyst by trade, so I hope this settles some concerns for some members.

Yea, it looks like if you have a VON starting with a 9, it failed inspection and was re-ordered.

 

[Rumblefish]

Yea, it looks like if you have a VON starting with a 9, it failed inspection and was re-ordered.

It seems to me to be a communication problem. The change notification went somewhere, and someone should have just "ripped the bandaid" off and let customers know what was going on, that might settle some of the frustration. But at least those that are in that situation know a little more now. Thank you for your efforts.

 

[azjlur]

Yes, they re-ordered a entirely different Jeep for you. It may have failed inspection the first time. Did anyone reach out to you and let you know?

Does your dealer get notified if this happens? Or is it something they have to check on?

 

[BearJewJonny]

Some of you guys can’t be yelling at the Jeep chat people. It won’t get you anywhere, makes you look like a child, probably sets you back if anything, and not for nothing these people probably barely know anything. It’s probably some old outdated system that’s useless.

Have some patience.

 

[Jcsieman]

Yes, they re-ordered a entirely different Jeep for you. It may have failed inspection the first time. Did anyone reach out to you and let you know?

Nobody let me know. After I started blowing all the whistles and called the dealer manager, they finally looked into it and just called me back. They said exactly what you said....apparently, after 3 months, and over 3 weeks in final inspection, they deemed it “unsellable” and started a “clone” order. Basically, I am back at square one. Which, to be honest, is fine. It happens to every brand and production line I’m sure. But what I don’t understand, and am a little upset about, is why is it still sitting in “I” status even after a new VIN was assigned? Why did I have to be the one to flag down the problem and when were they going to let me know? Ha I ordered this five months before I needed it and my wife said I was crazy. Crazy like a fox! Gonna need every day it appears ha :cwl:

 

[Jcsieman]

Does your dealer get notified if this happens? Or is it something they have to check on?

I commented more at #5943, but no. They said Jeep did not let them know. Had I not called and started pushing, I still wouldn’t know I lost my order.

I know I went on a rant yesterday and it rubbed some the wrong way, but like every parent on dateline always says....I knew something happened to my baby. Ha I woke up yesterday and just knew something was going on and Jeep wasn’t telling me.

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