ORDER TRACKING for your Jeep Wrangler

[jb2980]

100% agreed on all. Don't forget to add:

• FCA has sent out "Golden Tickets" to people who specifically let FCA know they were interested in buying a new JL. Yet, probably 95% of these Golden Tickets will never get used since they all expire well before the customers orders are delivered.
• The excitement of ordering a vehicle pre-December the no one has yet and knowing i'd have one of the first is gone. I drive past the dealership in Delray Beach (Schumacher Jeep) and they've got JL's rolling in everyday. This is the dealer who refused to take my order on 11/02.
• Order process. A week after placing my order (very early December) I decided I wanted to add the Steel Bumper Group. My dealer said "The order was already scheduled, we can't make changes anymore". Well It wasn't until probably 6-7 weeks AFTER that when my JL entered the line. Really? You can't add a $1295 option to my Jeep 7 weeks before you make it? Yes, I can put it on aftermarket, but what is the reasoning for this?
• Even while the production of my Jeep began, their damn tracking system is so antiquated, no one, including my dealer could even see up to date when I was in D1 or when it hit the line. All this investment into the future of the company and in 2018 you can provide customers with truthful information about their $50k investments?

Just have an overall bad taste. Its still sitting in Toledo, which means its AT LEAST 3 weeks until I see it at a minimum. Likely putting me at a full 3-Months from order to delivery with all these deliveries in the middle. Not to mention the guys who actually got orders in on 10/24 like @cctvtec who don't have their cars yet.

There are only a handful of vehicles that really inspire and attract custom orders (look how many ordered these blind.) Wranglers have always been one of those vehicles -- about 99% of consumers looking for a new car just pick one off a lot. It's been posted here before and I know from family knowledge if you order a Corvette or Mustang, etc. (not just the Z06 or ZR1 or Shelby) GM and Ford will provide you with information every step of the process -- and even allow you opportunities to visit the factory to see it being constructed if you choose. It's expected with that type of investment and brand loyalty. These new JLs are not that far off in price from the sports car crowd and have the same fierce loyalty. Love the new design but also not really feeling the love from FCA, and I'm only in an "average" waiting pattern no where near as long as some up here. I know they're a company and by default can't love you back -- but they could at least fake it a little better.

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[Smarrtazz]

@meflattery good morning! Now finish your coffee and go pick up your Jeep! Early delivery!!!!

Nice!

 

[Smarrtazz]

So, I have an estimated ship date (which we know as the build date) of February 14th. Really hoping that they open the tracking soon

 

[snelldogg]

So, I have an estimated ship date (which we know as the build date) of February 14th. Really hoping that they open the tracking soon

Me too. My build date is today and I am missing all the fun!

 

[basamx]

I'm here at your service

My dealer said last Weds I hit D1, but it’s not showing on the spreadheet. It was originally a dealer spec and changed to sold order a couple weeks ago when I put money down

VON: 40412618
Order Date: 11/3/2017

 

[Smarrtazz]

Me too. My build date is today and I am missing all the fun!

Haha-for sure!

 

[Man-of-methods]

I'm going to have to disagree here. I'm with @darylkeys . In fact, I ordered three days after him and I'm feeling the exact same way. We ordered before there were prices. We ordered without knowing which rims were standard and which were optional. Our orders were in before the LA Auto Show reveal. (Remember how that was going to be the end-all info dump?) We did that because we were committed to the JL and we wanted to be one of the first.

Despite that commitment to FCA, they turned around and filled unsold dealer orders. They haphazardly built sold orders in no logical order. They provided little information, and when they did, it was conflicting and inconsistent.

We watched @newJLUguy 's Jeep get stolen. And we saw FCA do nothing (yet) to remedy it. Or make it clear it couldn't happen to any one of us again. I still imagine mine getting "rerouted" like his now that I'm at 64 days and counting.

We were very early orders. We (and I hate to use this term, but) deserved to be rewarded for our commitment with Jeeps that arrived ahead of the ones we've read about on this forum "my sister who doesn't know a JL from a YJ walked into the dealer the other day to service her Liberty and now she has a JL Rubi."

I have wanted this Jeep for, well, decades, but when I decided I would get one, I became obsessed. I read every post, downloaded the leaked User Manuals and read every page, and I watched every unveiling video for months. Now I find myself avoiding this forum because I have a bad taste in my mouth about the way FCA has built the JL and communicated its progress.

I am in the same boat. Why not cancel and go buy one of two dozen Jeeps on dealer lots within 100 miles of my house? I can have it today. Like that guy's sister who wandered in and bought one.

The Force isn't strong with this one either.


Look, I hear you but the only one that can fix anything is YOU. You don't deserve a medal for being one of the first ones in line. You ordered without knowing anything but rumors. What'd you expect? Customer service? Your Jeep? An explanation of what's happened? Those are fair expectations. Like there other person said, that went away in the 60's. American pride is becoming extinct. It's all about that almighty dollar now these days. It's all about me. That's the mentality now. I say do something about it. Cancel your order. Don't buy a Jeep Go buy one on the lot. The choice is yours. Wallowing about it and mustering up anger ain't gonna help you. Things happen. Sometimes they're good things and sometimes they're bad. I've been in your shoes but in a different situation. I took care of it myself. I sure didn't tell the whole world on any social media outlet the way I felt. I let the company know how I felt. I got things done. I know you can to. Like Nike says.... Just Do It!

 

[azjlur]

I’m really jealous of all of you who get updates from your dealer. I never hear from my dealer unless I email him. And then he doesn’t have access to my order so he has to email the inventory manager to check on my order, so that takes even longer. I have a feeling that I’ll find out my Jeep is in from @JAY and @JLWF Dealer Guy before he even knows it’s in.

 

[simpleJL]

No offense Jeep chat.

I have a feeling you use fake names on there.

But "Brittaney". Come on now.

Shut the front door! :cwl:

 

[Smarrtazz]

No offense Jeep chat.

I have a feeling you use fake names on there.

But "Brittaney". Come on now.

Shut the front door! :cwl:

Hahaha-I thought the same thing! No one spells their name that way

 

[simpleJL]

Hahaha-I thought the same thing! No one spells their name that way

I just closed the window.

I am not getting my info from a Brittaney. Not happening!

 

[Smarrtazz]

I just closed the window.

I am not getting my info from a Brittaney. Not happening!

:cwl::cwl:

 

[darylkeys]

Hahaha-I thought the same thing! No one spells their name that way

"Sorry we don't have access to that"
"We see your vehicle is in the shipping status but no plans for shipment have been made yet"
"It's possible that you could stay in this status for 30 days"
"I am showing all the parts have been received and your vehicle should begin production really soon"
"We are just automated bots feeding you a bunch of bullsh*t and not realizing you are hardcore Jeep fans who know more about our vehicles than we do."

We should rename this whole thing "ORDER LACKING for your JEEP WRANGLER" :cwl:

 

[simpleJL]

"Sorry we don't have access to that"
"We see your vehicle is in the shipping status but no plans for shipment have been made yet"
"It's possible that you could stay in this status for 30 days"
"I am showing all the parts have been received and your vehicle should begin production really soon"
"We are just automated bots feeding you a bunch of bullsh*t and not realizing you are hardcore Jeep fans who know more about our vehicles than we do."

We should rename this whole thing "ORDER LACKING for your JEEP WRANGLER" :cwl:

I tend to get in an actual conversation with them. I think there are people there that override the nonsense. lol

 

[darylkeys]

I tend to get in an actual conversation with them. I think there are people there that override the nonsense. lol

There is one guy, I forgot his name, who is magically the ONE chat operator who has access to answers!

But there is also a Darryl and seriously who needs the extra R in their name? (FYI Darryl has no answers)

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