ORDER TRACKING for your Jeep Wrangler

[TTEChris]

Hey guys wanted to introduce myself. My name is Chris black I own and operate Icon Offroad INC. out of Lillington North Carolina. I ordered my JL UNLIMITED RUBICON and the dealer seems to be giving me the run around on when its going to be here. Hope somene can help

VON is 40715523
Order date was 12/11/2017
Dealer John Hester Chrysler jeep dodge.

Sorry to hear your dealership is giving you the run around. I wouldn't give them my business again. I email my sales rep 2-3x a week for updates and he usually gets back to me within a couple hours(I appoligize for bugging him everytime, but he always says it's not a big deal at all.)

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[Iconoffroad]

O

Jay closed tracking on here because he reached 217 people on list. Your dealer can still give you printout though.

Lol. I understand now. Thanks for your help

 

[Iconoffroad]

Pr

Sorry to hear your dealership is giving you the run around. I wouldn't give them my business again. I email my sales rep 2-3x a week for updates and he usually gets back to me within a couple hours(I appoligize fot bugging him everytime, but he always says it's not a big deal at all.)

probably shouldnt
say they are giving me a run around but when I check the status they don't actually look it up. They just say they no info yet.

 

[TIDALWAVE]

Ford set up an order website that new owners could submit their order numbers/VIN and get an immediate reply giving the assembly/transport status. Why can't FCA do the same thing and keep inquiries from clogging their dealer systems?

 

[DanW]

Ford set up an order website that new owners could submit their order numbers/VIN and get an immediate reply giving the assembly/transport status. Why can't FCA do the same thing and keep inquiries from clogging their dealer systems?

Probably because FCA doesn't have the resources for things like that, like Ford. But, Ford doesn't have a Wrangler, and Jeep doesn't pipe fake engine sounds into the cockpit, either.

 

[Smarrtazz]

Probably because FCA doesn't have the resources for things like that, like Ford. But, Ford doesn't have a Wrangler, and Jeep doesn't pipe fake engine sounds into the cockpit, either.

:cwl::cwl::cwl:

 

[txroamer]

Ford set up an order website that new owners could submit their order numbers/VIN and get an immediate reply giving the assembly/transport status. Why can't FCA do the same thing and keep inquiries from clogging their dealer systems?

Jeep used to have their VOTS system when I ordered my 2013. Was actually a very good system. Between that and customer service, I knew when my Jeep was at the dealer before the dealer did. Seriously.

 

[FCrackerJLRubi]

Couple if things about Jeep Customer Care I've noticed.

Extremely friendly folks so that's a big plus. The 2 negatives I have encountered as have many others. The online chat seems robotic in a way like it's AI controlled or something (I know, it's customer service reps following a pre printed if yes go here if no go there) and two is I get told quite a bit the system is undergoing maintenance OFTEN. You would think with all that maintenance they would fix VOTS lol....but that's none if my business. I am a systems engineer for my day job, so I get it.

 

[docjeep]

That is their language for "D1". (I have talked to Brittaney, Michelle, Ankur, Alexander, and Mathew all in the past before I gave up on them. )

I just chatted with "Michelle" who reminded me that I'm still in D1 AND then that after I typed "ugh" she responded "Typically it takes 10-12 weeks to build a car."

In other words, shut up and be patient and stop checking daily!

 

[wired]

Yes, the VOTS system used to work very well. It is not lack of ability of Jeep to do this, rather a lack of priority/interest.

 

[wired]

I just chatted with "Michelle" who reminded me that I'm still in D1 AND then that after I typed "ugh" she responded "Typically it takes 10-12 weeks to build a car."

In other words, shut up and be patient and stop checking daily!

I heard the same thing last week (10-12 weeks between ordering and delivery). I told them if they were going to have mine delivered by the 12 week described deadline they had better hurry since it is still in D and will hit 12 weeks in 12 days.

 

[offcamber]

Couple if things about Jeep Customer Care I've noticed.

Extremely friendly folks so that's a big plus. The 2 negatives I have encountered as have many others. The online chat seems robotic in a way like it's AI controlled or something (I know, it's customer service reps following a pre printed if yes go here if no go there) and two is I get told quite a bit the system is undergoing maintenance OFTEN. You would think with all that maintenance they would fix VOTS lol....but that's none if my business. I am a systems engineer for my day job, so I get it.

it's not so much that it's robotic, but most customer chat systems are designed so that you can have one agent chatting with 5 people simultaneously. Obviously typing between that many people at once would be different so most systems have canned messages that the agent can choose from rather than having to type every response. So some of the responses will just be a generic "this means that all parts are in stock and production of your vehicle can begin at the scheduled time" sort of thing rather than a typed, natural response.

 

[Smarrtazz]

Not to get off topic, but WOO HOO! My Vikings won!

 

[txroamer]

Not to get off topic, but WOO HOO! My Vikings won!

What a game and what an ending!

 

[Smarrtazz]

What a game and what an ending!

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